February 2020 PAB Summary

Pabs for 01 February - 01 March

Casino Status Jurisdiction PAB Type
Casino
22bet.com
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
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Issue summary
Responsible Gaming compliant, player believes casino should have stopped them from depositing.
Conclusion
Player unresponsive; PAB closed.
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player said they deposited, changed their mind and wanted to withdraw.
Conclusion
Player repeatedly ignored the PAB rules regarding not discussing an ongoing PAB issue on the forums, case closed.
Casino
4Crowns
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Withdrawal still pending after nearly two weeks.
Conclusion
Casino reported payment in full, player unavailable and did not confirm.
Casino
Allwins
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
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Issue summary
Withdrawal denied - casino says bonus terms not met.
Conclusion
Casino unresponsive, a Casinomeister Warning will be posted.
Casino
BetOnAces
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Withdrawal delayed for over a month due to "technical issues".
Conclusion
The player reported that their issue had been settled, case closed.
Casino
BillyBingo
Status
Resolved
Jurisdiction
N/A - Site Closed
PAB Type
Non-payment
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Issue summary
Withdrawal denied, "further deposits required".
Conclusion
Issue resolved.
Casino
Bitstarz Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Complications with bank led to money being returned to casino. Player not able to withdraw.
Conclusion
Casino paid out money in full a second time.
Casino
CafeCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player was told by the casino that they'd been put on a "skilled players" list and that their balance of $450 was confiscated.
Conclusion
Player was unavailable to discuss their case, case closed.
Casino
Casoo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
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Issue summary
Casino not closing account despite player's claim of gambling addiction.
Conclusion
Casino explained the self-exclusion procedure but player did not follow through.
Casino
Casoola
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player's account blocked, withdrawal cancelled. No reason given.
Conclusion
Withdrawal processed.
Casino
Casumo
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
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Issue summary
Source of Wealth hassles, 2 weeks and continuing.
Conclusion
Withdrawal processed and received.
Casino
Genesis
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Casino cancelled winnings, claimed "max bet" violations during bonus play.
Conclusion
Player did not respond to basic questions, case closed.
Casino
Genesis
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
"... i want compensation to be paid for -1) Wrong bonus information shared by chat officer 2) Deliberate chat disconnected by Mr A**** 3) Loss of Bonus 4) No resolution on complaint raised with Evolution .... 5) Cashabck not credited ...
Conclusion
The casino cooperated fully, and patiently, while the OP's claims were investigated. One after the other the complaint items were found to be false or misguided. Case closed.
Casino
LiveCasinoDotCom
Status
Resolved
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Bonus
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Issue summary
Player claimed the casino had confiscating winnings without justification.
Conclusion
Winnings were reinstated and player received their payment.
Casino
MajestySlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
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Issue summary
Player had requested self-exclusion three months previously, had been told their request would be honoured. Recently they were able to re-register, deposit and play and now wanted their deposits returned. The casino was non-responsive.
Conclusion
We faired no better than the player here: no response of any kind from the casino. A Casinomeister Warning will be posted.
Casino
Mbitcasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
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Issue summary
Player's withdrawal was blocked by the casino, there were issues with KYC.
Conclusion
Player continued to break PAB rules despite multiple warnings -- PAB closed. Casino claims to hold a sub-license from Curacao 8084/JAZ but they are non-compliant to that license (no Curacao license badge) so this claim may be false.
Casino
N1 Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claimed that the €29000 winnings were being wrongly denied by the casino on the grounds of false claims regarding multiple accounts.
Conclusion
The casino showed good evidence of multiple accounts, case closed.
Casino
NordicBet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
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Issue summary
Player claimed that they deposited, played and then their account was locked and the balance was inaccessible. The casino said the player have violated the Terms prohibiting multiple accounts.
Conclusion
The casino reiterated their accusation of multiple accounts but said that the player would have to take the case to their designated ADR for further discussion. In other words "talk to the hand" which is typical of this casino group.
Casino
Slotwolf Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claimed non-payment from the casino after their dispute had been settled at another ADR.
Conclusion
We asked if it would be okay to contact the other ADR and were given permission to do so. Turned out the player hadn't been satisfied with the other ADR and had ended things with a foul-mouthed rant. Key point being that the other ADR had not settled the case as the player had claimed. When we brought this to the player's attention we got the same abusive treatment whereupon the player was kicked to the curb and the case was closed.
Casino
Stay Lucky Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claimed that their winnings of €5000 had been confiscated for having violated max-bet Terms. Player claimed to have refused the applicable bonus so no max-bet rules should have been in place at the time.
Conclusion
Player decided to pursue the issue in public rather than use the PAB process. Case closed per OP's request.
Casino
Trueflip
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Casino claims collusion and multiple accounts, player denies allegations.
Conclusion
Casino unresponsive. Warning due.
Casino
Vera and John
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Unresolved game crash during play issue.
Conclusion
Player was paid in full.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.