December 2020 PAB Summary

Pabs for 01 December - 01 January

Casino Status Jurisdiction PAB Type
Casino
(multiple casinos)
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Beyond Our Scope
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Issue summary
Player is challenging the validity of licensing and/or RTP claims of three casinos: JoyCasino, Casino-X and ChampionSlots.
Conclusion
It is beyond the scope of our service to pursue these casinos but a Warning regarding the false licensing will be posted.
Casino
Betmaster.io
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Casino has closed player's account and confiscated winnings claiming "you have too many accounts with us".
Conclusion
The casino has provided sufficient evidence for their claim.
Casino
Captain Jack Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says that they have repeatedly submitted their documents but the casino has claimed not to have received their emails and has offered a variety of reasons for not paying.
Conclusion
The player did not respond to our repeated attempts to contact them. Case closed.
Casino
Crazyno
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Player did not respond to us -- case closed as per PAB policies.
Casino
Emojino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Casino claims player broke terms by not reporting software issue(s) immediately and has cancelled their winnings.
Conclusion
Casino uncooperative. Case closed.
Casino
FunCasino
Status
Resolved
Jurisdiction
UKGC
PAB Type
KYC
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Issue summary
Player objects to casino withholding funds while verifying their account.
Conclusion
The player reached an agreement with the casino, case closed.
Casino
Intertops
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
After having account verified and then making a deposit, player was locked out of account. The casino claims they are on an "internal security list" and stopped communicating with player.
Conclusion
Player did not respond to us, so case closed.
Casino
Jackwin
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
This is a self-exclusion issue.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino
MbitCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player reports that the casino staff had told him to ignore the country restrictions but refused to pay when he attempted a withdrawal. In effect they'd been free-rolling him for over two years.
Conclusion
Player's deposits were returned back to the date he was told to ignore the country restrictions.
Casino
MbitCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Player opened two accounts -- second one after the first was closed -- and claims the casino won't pay as the Terms were broken.
Conclusion
Player paid in full.
Casino
Novibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
After a large win and a withdrawal request, the player says the casino has closed their account with no explanation.
Conclusion
Player failed to respond to us. As per PAB policy, we have closed the case.
Casino
PlayLuck
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusions issue.
Conclusion
The casino never replied to us or the player, a Casinomeister Warning will be posted.
Casino
Playamo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Player claims casino confiscated their winnings, closed their account accusing them of having multiple accounts.
Conclusion
Casino has provided sufficient evidence to show player did indeed break Terms. Case closed.
Casino
Playamo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
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Issue summary
Player claims casino offered them a bonus when they asked to close their account.
Conclusion
Player has not responded to us. Case closed.
Casino
Prism Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Payment processing issues.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino
RedLion
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player says their documents were accepted, they made three withdrawals but did not receive payment and when they complained, the casino closed their account and cut off communication.
Conclusion
Casino will not respond. Case closed.
Casino
RegalWins
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Player deposited but their account was blocked because they had self-excluded at a sister casino. The deposit was not returned.
Conclusion
The casino returned the deposit, case closed.
Casino
Rizk Casino
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player says despite lengthy process to verify documents, the casino has not yet paid their withdrawal.
Conclusion
Casino paid player in full.
Casino
RoyalSlots
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player claims that KYC checks (after winning) have been dragging on for 5 weeks now.
Conclusion
Player did not respond to our clarification request. PAB closed.
Casino
Slotocash
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino refused withdrawal request without explanation.
Conclusion
Player did not respond to us -- case closed.
Casino
SlotsLV
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims account disabled after large win and withdrawal request.
Conclusion
Issue resolved to player's satisfaction.
Casino
TombolaArcade
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player made a deposit, then "asked for my money back" -- casino requesting documents but has not (yet?) returned money.
Conclusion
Player did not respond to us, so we have closed this case.
Casino
Twin Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player feels that the casino "got annoyed by me taking advantage of their bonuses" and confiscated their deposit as retribution.
Conclusion
Player's deposit has been returned.
Casino
Unibet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player claims that due to casino error, they accidentally played away nearly all their winnings. Player feels this money should be returned to them.
Conclusion
Casino says the money has been returned to player.
Casino
UptownAces
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says that after account was verified, they submitted a withdrawal request; two days later they were informed that their country was on the "list of prohibited countries to receive bonuses" and their winnings were confiscated.
Conclusion
Player did not respond to us, so as per Player Arbitration Policies and Procedures, this case has been closed.
Casino
Virtual
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Six months and player is still trying to get withdrawals paid out.
Conclusion
This case is in progress.
Casino
Wild Jackpots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claims they requested a withdrawal, provided documents but now the casino is unresponsive -- except for an email notifying players that they will close down next month.
Conclusion
Player paid in full.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.