November 2020 PAB Summary

Pabs for 01 November - 01 December

Casino Status Jurisdiction PAB Type
Casino
24Monaco
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player has not received payment for two withdrawals or confirmation from the casino that they were sent.
Conclusion
Player paid in full
Casino
888 Casino
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Case resolved to player's satisfaction.
Casino
ArgoCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player claims casino closed player's account and confiscated winnings without explanation.
Conclusion
Argo people would only say that the player was guilty of "exploiting situational errors" and would provide no evidence nor further explanation. Given that no proper case was made against the player we have no choice but to flag Argo as "uncooperative" regarding player complaints and decide in favour of the player.
Casino
Betmaster
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
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Issue summary
Player claims they have not been allowed to withdraw for some time and that they are now locked out of their account.
Conclusion
Casino has serious concerns about the authenticity of the player's documents. This will need to be dealt with directly by the player.
Casino
Betzest
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Casino confiscated winnings and claimed that player broke terms.
Conclusion
We could not come to an agreement with the casino. As far as we could determine, the player's case was legitimate. The casino will likely be downgraded from "greyzone" to "not recommended".
Casino
Bspin.io
Status
Closed
Jurisdiction
Costa Rica
PAB Type
Self-Exclusion
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Issue summary
Sel-exclusion issue.
Conclusion
Player did not respond to us. As per PAB policy, we've closed this case.
Casino
Casino765
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
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Issue summary
Player claims that casino defaulted on payment arrangement, replacing the remainder of their winnings with a bonus offer.
Conclusion
Player did not respond to us. Case closed.
Casino
Energy Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
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Issue summary
Player claims they were not given bonus offered and when they contacted the casino they were gaslighted.
Conclusion
Player did not read bonus terms.
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
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Issue summary
Player claims they have been unable to access their winnings due to 2 week and counting KYC process.
Conclusion
Player did not respond to us so we have closed this case.
Casino
Cloudbet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Casino has blocked account claiming player has multiple accounts. Player says this is not true.
Conclusion
Casino is non-cooperative -- a Casinomeister Warning has been posted.
Casino
Club Player
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player has been waiting over a month for two withdrawals and is no longer able to contact casino.
Conclusion
Player AWOL and unresponsive. Case closed.
Casino
CosmosWin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Player says "casino sent me an email where they stated that they decided to restrict my country and void my win".
Conclusion
Casino has provided acceptable evidence that player broke Terms *after* country was added to restricted list and has refunded the player's deposits. Case closed.
Casino
DozenSpins
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Casino confiscated winnings and claims player broke terms, player disagrees.
Conclusion
Player did not respond to us -- case closed.
Casino
Gate777
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player claims they did not break bonus terms.
Conclusion
Duplicate of previous failed PAB. Case closed.
Casino
GoWild
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
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Issue summary
Player claims that casino is demanding an endless array of documents and is never satisfied.
Conclusion
Player says case has been resolved to their satisfaction.
Casino
Jack21
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
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Issue summary
After a large win and a withdrawal request, the casino accused the player of breaking Terms and confiscated their winnings. Player claims they did not receive a bonus.
Conclusion
Casino will not respond. Case closed.
Casino
Jonny Jackpot Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player claims casino not following their own terms regarding payment method.
Conclusion
Player requested their account be closed, so case closed as well.
Casino
Kahuna
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
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Issue summary
Casino repeatedly saying they've paid or promising to pay over a period of three weeks. So far, player has not received their withdrawal.
Conclusion
Player did not respond to us, so case closed.
Casino
Magicred
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player claims casino did not respect the loss/wager limit they set with customer service.
Conclusion
This case is in progress.
Casino
MasonSlots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player claims that after a large win, the casino blocked their account and accused them of bonus abuse.
Conclusion
This case is in progress.
Casino
Mr Green Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player claims casino locker them out of their account without explanation.
Conclusion
Player did not respond to us. Case closed.
Casino
NetBet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player feels loss limit function does not function correctly.
Conclusion
Player did not respond to us when asked for necessary info -- case closed.
Casino
Parimatch
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player claims casino would not pay winnings then confiscated balance.
Conclusion
Player repeatedly ignored our requests to respect the PAB rules, case closed.
Casino
Parimatch
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player claims account has been suspended and balance confiscated without reason given.
Conclusion
Casino will not respond. Case closed.
Casino
Planet 7 Casino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino not paying.
Conclusion
This case is in progress.
Casino
Playcroco
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
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Issue summary
Player claims they weren't aware of the terms and also that it was "breach of their responsibility" that the game did not stop them from breaking the terms.
Conclusion
Casino will not respond. Case closed.
Casino
Rich Palms Casinio
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player has not received payment which the casino claims to have made.
Conclusion
Casino has paid the player.
Casino
Ridika
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
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Issue summary
Player claims casino is imposing an arbitrary cap on bonus winnings.
Conclusion
This case is in progress.
Casino
Roletto
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Case has bee resolved to player's satisfaction.
Casino
SlotBoss
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Player claims to have self-excluded at a sister casino (LeoVegas) yet was able to register and deposit almost 3000, now asks for those deposits to be returned.
Conclusion
Work in progress.
Casino
Slots of Vegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims their winnings are not being paid out.
Conclusion
Casino provided ample evidence of multiple accounts. Case closed, player banned from Casinomeister for PAB fraud.
Casino
Sportsbetting.ag
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player reports unpaid tournaments, buggy software, missing bonuses, etc.
Conclusion
Player was unresponsive -- PAB closed.
Casino
TheRedLion
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
OP claims withdrawal payment never arrived and casino has stopped responding to them.
Conclusion
Casino will not respond. Case closed.
Casino
Trada Casino
Status
Resolved
Jurisdiction
UKGC
PAB Type
KYC
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Issue summary
Player reported KYC problems with the casino after a large win.
Conclusion
Casino investigated for a few days and verified the player's winnings.
Casino
Trueflip
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player says casino claims they paid a week ago but player has not received payment.
Conclusion
Player paid.
Casino
TwoUp
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says casino has been delaying payment.
Conclusion
Casino paid.
Casino
VcasinoClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
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Issue summary
Player would like a refund, no reason given.
Conclusion
The casino shows badges for Malta, Curacao and the UKGC but is not licensed in any of those places. The player did not respond to our request for further information. Case closed.
Casino
WooCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
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Issue summary
Casino has confiscated winnings claiming Terms violation.
Conclusion
The casino has shown evidence that player exceeded the Max Bet limitations and thus broken the Terms.
Casino
Twin Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
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Issue summary
Player says the SoW process taking too long.
Conclusion
Player let us know that the issue has been resolved.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.