October 2020 PAB Summary

Pabs for 01 October - 01 November

Casino Status Jurisdiction PAB Type
Casino
7bitCasino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
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Issue summary
Player claims they wanted to cashout but that the casino deceived them into playing back their winnings.
Conclusion
Player had several previously banned accounts. Banned again.
Casino
Bonzaspins
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
After paying out less than half of player's winnings, casino now asking for certified documents and SoW.
Conclusion
Casino has paid the player
Casino
Casino765
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
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Issue summary
Player claims casino not paying withdrawal, not answering emails.
Conclusion
Player paid in full.
Casino
CasinoFriday
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player told they could only be paid if they had a bank account in Malta.
Conclusion
Issue resolved to player's satisfaction.
Casino
Casumo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player claims casino not paying winnings and ignoring their attempts at contact.
Conclusion
Player paid in full.
Casino
Cobra Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player says casino incorrectly accused them of fraud.
Conclusion
Casino apologised and reinstated player's balance.
Casino
CyberCasino3077
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Responsible Gambling
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Issue summary
Responsible gaming issue.
Conclusion
Player did not respond to us -- case closed.
Casino
Dragonmoney
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino accused player of exploiting a software bug and has offered to pay only half of winnings.
Conclusion
Player did not respond to us. Case closed.
Casino
FatBoss
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Player claims casino attempting to apply incorrect bonus terms.
Conclusion
Casino paid in full.
Casino
Gamebet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims they cannot withdraw and their emails remain unanswered.
Conclusion
Casino non-responsive, Casinomeister Warning posted.
Casino
Grand Mondial
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
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Issue summary
Casino closed player account citing fraud, player objects.
Conclusion
Casino provided evidence of fraud. Case closed.
Casino
Jack21
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Casino claims player broke terms, player feels terms are unclear.
Conclusion
Casino will not respond. Case closed.
Casino
Jumbabet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Casino told player they paid, but player received nothing in their account.
Conclusion
Casino will not respond. Case closed.
Casino
Oshi Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player feels casino is stalling on payment.
Conclusion
Player paid in full.
Casino
PNXBET
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Unknown
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Issue summary
Issue description unclear. Have asked player for clarification.
Conclusion
Player did not respond or return to site. Case closed.
Casino
Planet7oz
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says they have three outstanding payments due from this casino.
Conclusion
Player paid in full.
Casino
PlayLuck
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusions issue.
Conclusion
Casino will not respond. Case closed.
Casino
Slots.lv
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Casino claims player broke bonus terms, player disagrees.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino
Slotum Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player claims they have been trying to withdraw winnings for a month.
Conclusion
It took five months but the player was eventually paid, turns out the money had been deposited in someone else's account. Case closed.
Casino
SpinCasino
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
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Issue summary
Player feels casino is stalling to avoid payout.
Conclusion
Casino has paid.
Casino
Sultanbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Casino claims the player broke the Terms -- player disagrees.
Conclusion
Player has no proof of their allegations, so there is nothing further we can do.
Casino
Superior Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player claims casino is dragging out payment of their winnings.
Conclusion
Casino is paying player on a mutually agreed payment schedule.
Casino
Casumo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player claims casino says they have closed his account "for his own safety". Player not in agreement with this action.
Conclusion
Casino has reinstated player's full balance.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.