May 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| (multiple casinos) | Cancelled | Other | Non-payment | Issue summary: Player waiting months for payment at several casinos. Conclusion: The PAB as submitted was against multiple casinos, the PAB system is a “one casino per PAB” thing, player decided to cancel this and submit individual PABs for each. |
| 18bet | Closed | Malta (MGA) | Non-payment | Issue summary: Casino claims player broke terms, player claims casino doesn’t want to pay out. Conclusion: Player did not abide by PAB rules – case closed. |
| 32Red | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player submitted the case to the casino’s designated ADR thus ending our involvement, case closed. |
| 4Crowns | Closed | None/Unspecified | Non-payment | Issue summary: Player claims casino not paying winnings. Conclusion: Player stopped responding and did not return, case closed. |
| 4Crowns | Closed | None/Unspecified | Non-payment | Issue summary: After player requested a withdrawal, the casino locked the account, said the payment was en route, then days later said there was no record of it having existed. Conclusion: Casino did not respond to the issue, a Warning was posted to alert other players. |
| 888Tiger | Resolved | None/Unspecified | Bonus |
Issue summary: Issues with a Welcome Bonus. |
| Allreels | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player winnings confiscated because of account closure at a sister casino. Conclusion: Casino unresponsive. Case closed. |
| AussiePlay | Closed | Curaçao – Unspecified | Non-payment | Issue summary: The casino claims not to have received the documents the player claims to have repeatedly sent and says it will not pay until they are received. Conclusion: Player did not respond, case closed. |
| bcasino | Resolved | Malta (MGA) | Bonus | Issue summary: Player’s withdrawal cancelled, casino claims player played disallowed games. Conclusion: Player paid. Casino gave no reason for change of heart. |
| Bitcoincasino.us | Closed | None/Unspecified | Bonus | Issue summary: Player claims casino gave them a bonus “accidentally” and then cancelled winnings. Conclusion: We were unable to help this player. A Casinomeister Warning had been previously posted regarding this casino. |
| Bitstarz Casino | Closed | Curaçao 8048 /JAZ | Bonus | Issue summary: Winnings cancelled. Conclusion: Player didn’t finish WR on a bonus within the allotted time, bonus expired and winnings cancelled. |
| Casimba | Resolved | Malta (MGA) | Non-payment | Issue summary: Player claims casino providing excuses instead of payment. Conclusion: Casino reported full payment to player. Player never responded to confirm, assumed resolved. |
| Casino JEFE | Closed | Malta (MGA) | Technical Issues (Software) | Issue summary: Player claims encountered technical error game, has waited weeks for explanation from casino. Conclusion: Player AWOL. Case closed. |
| CasinoJoy | Resolved | Malta (MGA) | Bonus | Issue summary: When player attempted to withdraw winnings, casino closed player’s account and requested KYC documents. Conclusion: Casino paid the player. |
| CasinoRoyalClub | Closed | None/Unspecified | Non-payment | Issue summary: Casino has been promising to pay withdrawal for six months. Conclusion: Casino won’t respond. We’ve updated our Warning regarding them. |
| CasinoTriumph | Closed | None/Unspecified | Other | Issue summary: As they are not UKGC licenced, player feels casino should not have allowed them to play. Conclusion: After explaining the dire chances of success here the OP asked for the case to be closed. |
| EuroBets | Closed | None/Unspecified | Non-payment | Issue summary: Casino not paying withdrawal. Conclusion: Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| Gate777 | Closed | Malta (MGA) | Bonus | Issue summary: Player claims winnings were confiscated even though there was no breach of terms. Conclusion: Player broke terms; case closed. |
| Golden Lady Casino | Closed | None/Unspecified | Non-payment | Issue summary: Casino has been promising to payout withdrawal for months. Conclusion: Casino won’t co-operate. Our warning has been updated. |
| Grosvenor | Resolved | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player took their issue to the UKGC, we never did hear back from them. Case closed. |
| HollywoodBets UK | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: HollywoodBets only allows cases to be handled by their designated ADR. |
| Juicystakes | Resolved | None/Unspecified | Non-payment | Issue summary: Player claims casino will not pay them their winnings. Conclusion: Casino says they’ve returned deposits. Player not availavle to confirm, assumed resolved. |
| Macau | Closed | Curaçao 1668/JAZ | Bonus | Issue summary: Player claims casino changing their bonus rules. Conclusion: Player banned from Casinomeister for multiple accounts. Case closed. |
| MagicalSpin | Closed | Curaçao 1668/JAZ | Bonus | Issue summary: Player claims they were unaware of the terms of the bonus and now the casino won’t pay out winnings because they were broken. Conclusion: Player broke terms; casino won’t make an exception for this player. Case closed. |
| PlayHub | Closed | Curaçao – Unspecified | Other | Issue summary: Player locked out of account and accused of fraud. Conclusion: Casino refuses to discuss the issue. |
| Rizk Casino | Closed | Malta (MGA) | Other | Issue summary: Player opened two PAB tickets for same issue. Conclusion: Duplicate of an existing Ticket issue, closed. |
| Rizk Casino | Closed | Malta (MGA) | Non-payment | Issue summary: Player claims casino refuses to pay winnings because he used a shortened version of his first name when signing up. Conclusion: The casino said “the account has been permanently closed as it was registered using incorrect name, date of birth and home address”. They were not inclined to waive the Terms given these violations. Case closed. |
| Royal Planet Casino | Closed | None/Unspecified | Non-payment | Issue summary: Player locked out of account and not withdrawals. Conclusion: Casino will not respond. Case closed. |
| Twin Casino | Closed | Malta (MGA) | Bonus | Issue summary: Casino cancelled withdrawal claiming player broke bonus terms. Conclusion: Player did not repond when we asked questions. Case closed. |
| Unibet | Closed | Malta (MGA) | Responsible Gambling | Issue summary: Player claims repeated failures by Kindred Group regarding Responsible Gaming. Conclusion: Player admitted lying to the casino. Case closed. |
| Videoslots | Closed | UKGC | Other | Issue summary: Player concerned about return on a slot. Conclusion: Player became unresponsive, ignored the PAB rules: case closed. |
| WooCasino | Resolved | Curaçao 8048 /JAZ | Bonus | Issue summary: Casino not paying withdrawal or accepting player’s ID. Conclusion: Casino says player’s account was verified and the withdrawal paid. OP AWOL, assumed resolved. |
| Yourbet | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Player wants to withdraw funds but casino is unresponsive. Conclusion: Casino will not respond. Case closed. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.