March 2020 PAB Summary

Casino Status Jurisdiction PAB Type Comments
21couk Closed UKGC Other Issue summary: Player’s account “under review”, winnings not being paid, and support not responding.
Conclusion: Casino would not discuss the player’s issue, insisted they go to the designated ADR which was IBAS.
22Bet Closed Curaçao – Unspecified Non-payment  Issue summary: Casino stalling, not paying player their winnings.
Conclusion: Casino refuses to discuss issue. Warning posted.
Betrebels  Closed Malta (MGA) Other Issue summary: Casino closed player’s account, claiming terms violation.
Conclusion: Casino showed that the player had violated the Terms regarding players using shared funding resources, case closed.
Bitomania  Closed None/Unspecified Non-payment Issue summary: Casino refused to pay winnings and threatened player.
Conclusion: Player was playing from a restricted country, deposit returned. Player became abusive and got the boot. That said it does appear as if the casino was happily free-rolling US players.
Casino777  Closed Belgium Gaming Commission Technical Issues (Software) Issue summary: Player had technical problems with a specific game, was not credited for winnings.
Conclusion: The casino people turned a simple case into a protracted time-suck: repeatedly asking for the same information, not responding when that information was given, not providing play logs, claiming the issue had been resolved with the player when it had not, etc etc ad nauseum. Case died by asphyxiation, a Warning against this numpties will be posted.
CasinoCalzone  Closed UKGC Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: Player was found to have multiple accounts here at Casinomeister, ignored us when we asked him to explain. Case closed and player banned.
CasinoColumbus  Closed None/Unspecified Bonus Issue summary: Player reports non-payment of winnings without explanation.
Conclusion: Casino refused to cooperate, case closed.
Casumo Closed Malta (MGA) Source of Wealth Issue summary: Casino has locked player’s account and frozen withdrawal during SoW investigation.
Conclusion: Player failed to satisfy the casino’s SoW requirements, case closed.
Casumo Closed Malta (MGA) Other Issue summary: Casino closed player’s account and will not pay winnings, claims player has multiple accounts.
Conclusion: Player took it to the MGA and we never heard back, case closed.
Genesis Resolved UKGC Non-payment Issue summary: Casino is stalling on payment of winnings.
Conclusion: Casino paid in full.
Guts Casino Resolved UKGC Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: Successfully resolved.
Jonny Jackpot Casino  Closed Malta (MGA) Bonus Issue summary: Player “didn’t read well” bonus terms, winnings confiscated.
Conclusion: Casino never replied, case closed and Warning due.
Locowin Closed Malta (MGA) Bonus Issue summary: Player claims they abided the terms after accepting a bonus but that when they won, the casino refused to pay.
Conclusion: Casino people would only discuss the players issue with the MGA so the player filed there accordingly. We never heard back, case closed.
Playojo Casino  Closed Malta (MGA) Non-payment Issue summary: The casino first confirmed and then denied a 1500€ win.
Conclusion: Player non-responsive; case closed.
Pnxbet Closed Curaçao 365/JAZ Non-payment Issue summary: Player claimed that their balance was confiscated without justification.
Conclusion: We discovered that the player had multiple accounts at Casinomeister using different ID info. Case closed and player banned.
Slots of Vegas In Progress  None/Unspecified Non-payment Issue summary: Typical Virtual no pay/slow pay problems.
Conclusion: Issue forwarded to the casino, never heard back. Case closed.
Stakers Closed Malta (MGA) Non-payment Issue summary: Casino blocked account, refusing to pay winnings for over a year.
Conclusion: The casino did not respond, and not for the first time. A Casinomeister Warning was posted.
UptownPokies Closed None/Unspecified Bonus Issue summary: Casino claims player broke max bet rule on a bonus and voided his winnings.
Conclusion: Player hadn’t tried the local casino rep so we sent them off to do so. We never heard back, case closed.
Videoslots Closed Malta (MGA) Unknown  Issue summary: Issue unclear.
Conclusion: Player unresponsive, case closed.
Zodiac Closed Kahnawake Gaming Commission Other Issue summary: Casino claims multiple accounts abuse, refuses to pay winnings and closed account.
Conclusion: PAB closed by player request.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.