March 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 21couk | Closed | UKGC | Other | Issue summary: Player’s account “under review”, winnings not being paid, and support not responding. Conclusion: Casino would not discuss the player’s issue, insisted they go to the designated ADR which was IBAS. |
| 22Bet | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Casino stalling, not paying player their winnings. Conclusion: Casino refuses to discuss issue. Warning posted. |
| Betrebels | Closed | Malta (MGA) | Other | Issue summary: Casino closed player’s account, claiming terms violation. Conclusion: Casino showed that the player had violated the Terms regarding players using shared funding resources, case closed. |
| Bitomania | Closed | None/Unspecified | Non-payment | Issue summary: Casino refused to pay winnings and threatened player. Conclusion: Player was playing from a restricted country, deposit returned. Player became abusive and got the boot. That said it does appear as if the casino was happily free-rolling US players. |
| Casino777 | Closed | Belgium Gaming Commission | Technical Issues (Software) | Issue summary: Player had technical problems with a specific game, was not credited for winnings. Conclusion: The casino people turned a simple case into a protracted time-suck: repeatedly asking for the same information, not responding when that information was given, not providing play logs, claiming the issue had been resolved with the player when it had not, etc etc ad nauseum. Case died by asphyxiation, a Warning against this numpties will be posted. |
| CasinoCalzone | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player was found to have multiple accounts here at Casinomeister, ignored us when we asked him to explain. Case closed and player banned. |
| CasinoColumbus | Closed | None/Unspecified | Bonus | Issue summary: Player reports non-payment of winnings without explanation. Conclusion: Casino refused to cooperate, case closed. |
| Casumo | Closed | Malta (MGA) | Source of Wealth | Issue summary: Casino has locked player’s account and frozen withdrawal during SoW investigation. Conclusion: Player failed to satisfy the casino’s SoW requirements, case closed. |
| Casumo | Closed | Malta (MGA) | Other | Issue summary: Casino closed player’s account and will not pay winnings, claims player has multiple accounts. Conclusion: Player took it to the MGA and we never heard back, case closed. |
| Genesis | Resolved | UKGC | Non-payment | Issue summary: Casino is stalling on payment of winnings. Conclusion: Casino paid in full. |
| Guts Casino | Resolved | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Successfully resolved. |
| Jonny Jackpot Casino | Closed | Malta (MGA) | Bonus | Issue summary: Player “didn’t read well” bonus terms, winnings confiscated. Conclusion: Casino never replied, case closed and Warning due. |
| Locowin | Closed | Malta (MGA) | Bonus | Issue summary: Player claims they abided the terms after accepting a bonus but that when they won, the casino refused to pay. Conclusion: Casino people would only discuss the players issue with the MGA so the player filed there accordingly. We never heard back, case closed. |
| Playojo Casino | Closed | Malta (MGA) | Non-payment | Issue summary: The casino first confirmed and then denied a 1500€ win. Conclusion: Player non-responsive; case closed. |
| Pnxbet | Closed | Curaçao 365/JAZ | Non-payment | Issue summary: Player claimed that their balance was confiscated without justification. Conclusion: We discovered that the player had multiple accounts at Casinomeister using different ID info. Case closed and player banned. |
| Slots of Vegas | In Progress | None/Unspecified | Non-payment | Issue summary: Typical Virtual no pay/slow pay problems. Conclusion: Issue forwarded to the casino, never heard back. Case closed. |
| Stakers | Closed | Malta (MGA) | Non-payment | Issue summary: Casino blocked account, refusing to pay winnings for over a year. Conclusion: The casino did not respond, and not for the first time. A Casinomeister Warning was posted. |
| UptownPokies | Closed | None/Unspecified | Bonus | Issue summary: Casino claims player broke max bet rule on a bonus and voided his winnings. Conclusion: Player hadn’t tried the local casino rep so we sent them off to do so. We never heard back, case closed. |
| Videoslots | Closed | Malta (MGA) | Unknown | Issue summary: Issue unclear. Conclusion: Player unresponsive, case closed. |
| Zodiac | Closed | Kahnawake Gaming Commission | Other | Issue summary: Casino claims multiple accounts abuse, refuses to pay winnings and closed account. Conclusion: PAB closed by player request. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.