January 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 1x2bet | Closed | Malta (MGA) | Other | Issue Summary: Casino Locked player’s account and repeatedly asking for documents. Conclusion: Casino unresponsibe, per usual. The Casinomeister Warning Against them was updated |
| 32Red | Resolved | UKGC | Bonus | Issue summary: Player’s issue was that a bonus had been given and was later removed without notice. Conclusion: It seems the two parties were able to resolve their issues, case closed. |
| Betboro | Closed | Curaçao 1668/JAZ | KYC | Issue summary: Player reported that their account had been closed month’s ago while the casino said it was investigating “internal errors”. Conclusion: The player did not respond to questions regarding their case, case closed. |
| Betfair | Closed | Malta (MGA) | Non-payment | Issue summary: Player reported that their account was closed when they tried to withdraw after a “large deposit”, no explanation offered. The casino would not respond when the player asked for reasons. Conclusion: When we asked some probing questions regarding the player’s case they did not respond. Case closed. |
| Buran | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: After winning €5000 the player said they tried to withdraw and the casino closed their account accusing them of having multiple accounts. Conclusion: The casino reiterated their “multiple accounts” accusation but provided no supporting evidence. The player was unavailable for further comments. Case closed. |
| Casimba | Resolved | Malta (MGA) | Other | Issue summary: Payment delayed — no reason given. Conclusion: Received full payment. |
| CryptoThrills | Closed | None/Unspecified | Bonus | Issue summary: Player claims winnings incorrectly voided. Conclusion: Casino unresponsive, a Casinomeister Warning will be posted. |
| Fortune Legends Casino | Resolved | Malta (MGA) | T&C Dispute | Issue summary: Player claimed that the casino had failed to follow good Responsible Gaming practice by not implementing Loss Limits properly. Conclusion: Player misunderstood the Loss Limit system, seemed unaware that it applied to deposits rather than winnings. Casino showed they had given a detailed explanation but the player was unavailable to confirm that their issues had been addressed. |
| Ignition | Closed | None/Unspecified | Non-payment | Issue summary: Player reported that the casino had confiscated US$5000 because “another account that had the same last name as me”. Conclusion: Casino is apparently unlicensed and proved to be unresponsive to the player’s complaint. Case closed and a Casinomeister Warning is due. |
| Ladbrokes | Closed | UKGC | Self-Exclusion | Issue summary: Player had their balance confiscated when the casino people discovered they had previously self-excluded at a sister casino but Ladbrokes would not return their full deposit. Conclusion: Ladbrokes is very much “talk to the hand” when it comes to dispute arbitration with anyone but their designated ADR. Case closed. |
| Ladbrokes | Resolved | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Successfully resolved. |
| LeoVegas | Closed | Swedish Gambling Authority | T&C Dispute | Issue summary: Player reported that the casino had given excessive bonuses against SGA regulations and as such the player wanted their deposits. Conclusion: Casino declined to discuss the case in any detail, classic “talk to the hand” non-cooperation. |
| MrBet | Closed | None/Unspecified | Bonus | Issue summary: Player claims casino refuses to pay their winnings. Conclusion: Player was abusive to forum members and staff; player banned from Casinomeister and case closed. |
| Napoli | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Casino not paying withdrawal and not responding to emails. Conclusion: The casino provided evidence that the player had violated “max bet” rules. That seems to happen A LOT at this casino. Anyway, player was unavailable for comment and so case closed |
| Primaplay | Closed | Curaçao – Unspecified | T&C Dispute | Issue summary: Player claimed that their balance had been improperly confiscated and deposits returned when they went on to play other games after finishing the wagering requirements on a bonus. Conclusion: Casino’s Terms clearly state that the bonus rules apply until the account balance is zeroed, either by withdrawal or losing the balance. Player was unavailable for comment, case closed. |
| Rembrandt | Closed | Malta (MGA) | Non-payment | Issue summary: Player reported that a 1500€ withdrawal had been stuck as “pending” for weeks and the casino was unresponsive. Conclusion: Unfortunately when we asked the player for more information about their case they were unavailable and unresponsive. Case closed. |
| Royal Panda Casino | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player ignored the PAB rules so we closed the complaint. |
| Royal Panda Casino | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player has repeatedly ignored the PAB rules. Complaint closed. |
| Slots Garden | Closed | None/Unspecified | Non-payment | Issue summary: Player had won a random jackpot, received the first payment and then no further payments put lots of excuses about rogue payment processors and so forth. Conclusion: Virtual casinos make a habit of this kind of slo-pay thing. The best we could do was submit the details to the casino people and hope they eventually pay the player, which they often do |
| Slotty Vegas | Closed | Malta (MGA) | T&C Dispute | Issue summary: Player claimed the casino was not paying on the grounds of false accusations of having multiple accounts. Conclusion: The casino provided good evidence that the player DID have multiple accounts. Case closed and player booted off Casinomeister. |
| Voodoo Dreams | Closed | Malta (MGA) | Non-payment | Issue summary: Player: “I’ve won 8400€ in this Casino, I’ve sent in my KYC weeks ago. When I try to get a answer from Live-Chat I always get the same automated Messages.” Conclusion: We tried to contact the player for an update on their case but got no response. Case closed. |
| Wild Jackpots | Closed | Malta (MGA) | T&C Dispute | Issue summary: Player had won 1600€, cashed out and went on to play other games. Casino said they broken the Terms and confiscated the winnings. Conclusion: WildJackpot is run by GoWild and has the same “talk to the hand” attitude when it comes to complaint arbitration. We tried to contact the casino but got nothing back from them. Case closed and a Casinomeister Warning is due. |
| iNetBet Casino | Closed | Curaçao – Unspecified | KYC | Issue summary: Player claimed casino had twice cancelled their withdrawal for reasons unspecified. Conclusion: Player was able to resolve the issue with the casino, case closed. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.