February 2020 PAB Summary
|22bet.com||Closed||UKGC||Responsible Gambling||Issue summary: Responsible Gaming compliant, player believes casino should have stopped them from depositing.
Conclusion: Player unresponsive; PAB closed.
|32Red||Closed||UKGC||Other||Issue summary: Player said they deposited, changed their mind and wanted to withdraw.
Conclusion: Player repeatedly ignored the PAB rules regarding not discussing an ongoing PAB issue on the forums, case closed.
|4Crowns||Resolved||None/Unspecified||Other||Issue summary: Withdrawal still pending after nearly two weeks.
Conclusion: Casino reported payment in full, player unavailable and did not confirm.
|Allwins||Closed||Curaçao 365/JAZ||Bonus||Issue summary: Withdrawal denied – casino says bonus terms not met.
Conclusion: Casino unresponsive, a Casinomeister Warning will be posted.
|BetOnAces||Resolved||None/Unspecified||Non-payment||Issue summary: Withdrawal delayed for over a month due to “technical issues”.
Conclusion: The player reported that their issue had been settled, case closed.
|BillyBingo||Resolved||N/A – Site Closed||Non-payment||Issue summary: Withdrawal denied, “further deposits required”.
Conclusion: Issue resolved.
|Bitstarz Casino||Resolved||Curaçao 8048 /JAZ||Other||Issue summary: Complications with bank led to money being returned to casino. Player not able to withdraw.
Conclusion: Casino paid out money in full a second time.
|CafeCasino||Closed||None/Unspecified||Other||Issue summary: Player was told by the casino that they’d been put on a “skilled players” list and that their balance of $450 was confiscated.
Conclusion: Player was unavailable to discuss their case, case closed.
|Casoo||Closed||Curaçao 8048 /JAZ||Unknown||Issue summary: Casino not closing account despite player’s claim of gambling addiction.
Conclusion: Casino explained the self-exclusion procedure but player did not follow through.
|Casoola||Resolved||UKGC||Other||Issue summary: Player’s account blocked, withdrawal cancelled. No reason given.
Conclusion: Withdrawal processed.
|Casumo||Resolved||Malta (MGA)||Source of Wealth||Issue summary: Source of Wealth hassles, 2 weeks and continuing.
Conclusion: Withdrawal processed and received.
|Genesis||Closed||UKGC||Non-payment||Issue summary: Casino cancelled winnings, claimed “max bet” violations during bonus play.
Conclusion: Player did not respond to basic questions, case closed.
|Genesis||Closed||Malta (MGA)||Other||Issue summary: “… i want compensation to be paid for -1) Wrong bonus information shared by chat officer 2) Deliberate chat disconnected by Mr A**** 3) Loss of Bonus 4) No resolution on complaint raised with Evolution …. 5) Cashabck not credited …
Conclusion: The casino cooperated fully, and patiently, while the OP’s claims were investigated. One after the other the complaint items were found to be false or misguided. Case closed.
|LiveCasinoDotCom||Resolved||Gibraltar Licensing Authority||Bonus||Issue summary: Player claimed the casino had confiscating winnings without justification.
Conclusion: Winnings were reinstated and player received their payment.
|MajestySlots||Closed||None/Unspecified||Self-Exclusion||Issue summary: Player had requested self-exclusion three months previously, had been told their request would be honoured. Recently they were able to re-register, deposit and play and now wanted their deposits returned. The casino was non-responsive.
Conclusion: We faired no better than the player here: no response of any kind from the casino. A Casinomeister Warning will be posted.
|Mbitcasino||Closed||Curaçao 8048 /JAZ||KYC||Issue summary: Player’s withdrawal was blocked by the casino, there were issues with KYC.
Conclusion: Player continued to break PAB rules despite multiple warnings — PAB closed. Casino claims to hold a sub-license from Curacao 8084/JAZ but they are non-compliant to that license (no Curacao license badge) so this claim may be false.
|N1 Casino||Closed||Malta (MGA)||Non-payment||Issue summary: Player claimed that the €29000 winnings were being wrongly denied by the casino on the grounds of false claims regarding multiple accounts.
Conclusion: The casino showed good evidence of multiple accounts, case closed.
|NordicBet||Closed||Malta (MGA)||T&C Dispute||Issue summary: Player claimed that they deposited, played and then their account was locked and the balance was inaccessible. The casino said the player have violated the Terms prohibiting multiple accounts.
Conclusion: The casino reiterated their accusation of multiple accounts but said that the player would have to take the case to their designated ADR for further discussion. In other words “talk to the hand” which is typical of this casino group.
|Slotwolf Casino||Closed||Malta (MGA)||Non-payment||Issue summary: Player claimed non-payment from the casino after their dispute had been settled at another ADR.
Conclusion: We asked if it would be okay to contact the other ADR and were given permission to do so. Turned out the player hadn’t been satisfied with the other ADR and had ended things with a foul-mouthed rant. Key point being that the other ADR had not settled the case as the player had claimed. When we brought this to the player’s attention we got the same abusive treatment whereupon the player was kicked to the curb and the case was closed.
|Stay Lucky Casino||Closed||None/Unspecified||Non-payment||Issue summary: Player claimed that their winnings of €5000 had been confiscated for having violated max-bet Terms. Player claimed to have refused the applicable bonus so no max-bet rules should have been in place at the time.
Conclusion: Player decided to pursue the issue in public rather than use the PAB process. Case closed per OP’s request.
|Trueflip||Closed||Curaçao 8048 /JAZ||Other||Issue summary: Casino claims collusion and multiple accounts, player denies allegations.
Conclusion: Casino unresponsive. Warning due.
|Vera and John||Resolved||Malta (MGA)||Other||Issue summary: Unresolved game crash during play issue.
Conclusion: Player was paid in full.
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.