April 2020 PAB Summary
|1xbet||Closed||Malta (MGA)||Other||Issue summary: Player who opened an account in order to play with money from an unnamed third party has questions about “fake site”.
Conclusion: Player was being a mule in order to launder someone else’s money, case closed.
|32Red||Closed||Gibraltar Licensing Authority||Other||Issue summary: Player annoyed game no longer available in their country.
Conclusion: Situation explained to player, not much else to be done.
|4Crowns||Closed||None/Unspecified||Other||Issue summary: Player claims casino is “offering fake slots and are unlicensed”.
Conclusion: The casino was unresponsive, player recovered their money through their bank.
|Allobet||Closed||Curaçao 365/JAZ||Non-payment||Issue summary: When player tried to withdraw winnings, casino returned initial deposit and closed the account.
Conclusion: Player had multiple accounts at Casinomeister using different identities. Case closed and player banned for PAB fraud.
|AstralBet Casino||Resolved||Malta (MGA)||Bonus||Issue summary: Casino refuses to pay withdrawal, player claims not in violation of bonus terms.
Conclusion: Casino claims payer paid; player AWOL.
|BetVictor||Closed||UKGC||Technical Issues (Software)||Issue summary: Player had issue with specific game.
Conclusion: Player had no evidence to support their claims that the game was faulty. Case closed.
|BetSwagger||Closed||Curaçao 1668/JAZ||Non-payment||Issue summary: Casino refuses to pay out winnings or provide explanation for not doing so.
Conclusion: Casino refused to cooperate with the PAB process, case closed and the casino marked for a future Casinomeister Warning.
|Betfair||Closed||UKGC||Self-Exclusion||Issue summary: Gamstop issue.
Conclusion: Player banned for having multiple forum accounts and abusing the PAB service.
|BigDollar||Resolved||Curaçao – Unspecified||Bonus||Issue summary: Casino not paying withdrawal request, not responding to recent calls or emails. Player accepted bonuses.
Conclusion: Casino never responded but after considerable prodding they did pay the player.
|Bitstarz Casino||Closed||Curaçao 8048 /JAZ||
|Issue summary: Delayed payment from casino.
Conclusion: OP used false details during account registration and fake documents during KYC: case closed, OP bootified.
|Casilando||Closed||Malta (MGA)||Non-payment||Issue summary: Player claims casino has been stalling on a withdrawal for three months.
Conclusion: Player was unavailable to respond to basic questions about their complaint, case closed.
|CasinoIrishLuck||Resolved||Curaçao – Unspecified||KYC||Issue summary: Casino has been requesting more and more documents for over three weeks.
Conclusion: Casino finally paid in full.
|CasinoJoy||Resolved||UKGC||Non-payment||Issue summary: Casino not responding to withdrawal request.
Conclusion: Issue resolved to player’s satisfaction.
|CasinoNapoli||Closed||Curaçao 1668/JAZ||Non-payment||Issue summary: Casino claims player broke terms and is refusing to pay out winnings.
Conclusion: Casino provided convincing evidence that player did indeed break terms.
|CasinoSieger||Closed||Malta (MGA)||Bonus||Issue summary: Player received bonuses and free spins, casino will not pay out withdrawal.
Conclusion: Player not answering our questions. Case closed.
|CasinoSuperlines||Closed||Curaçao 365/JAZ||Non-payment||Issue summary: Player claims casino refuses to pay winnings.
Conclusion: Player admits to breaking terms, casino is within their rights.
|CasinoToken||Closed||Curaçao 8048 /JAZ||Bonus||Issue summary: Casino claims winnings were “lost” because the winning bets never happened because there was a “dropped connection” during game play. Player had a screenshot of the win and a log of the game play up to that point.
Conclusion: The player was unavailable to answer basic questions about their PAB, case closed.
|Casumo||Closed||UKGC||Source of Wealth||Issue summary: Casino not paying out withdrawal due to Source of Wealth issue.
Conclusion: Player did not provide SoW documents, became unresponsive. Case closed.
|CherryFiesta||Closed||None/Unspecified||Non-payment||Issue summary: Player claims the casino is dragging out verification procedures in order to avoid paying.
Conclusion: No response from the casino, a Warning will be posted, case closed.
|Cherry Casino||Closed||Malta (MGA)||Self-Exclusion||Issue summary: Self-exclusion issue.
|Crazyno||Resolved||Curaçao 365/JAZ||Non-payment||Issue summary: Player’s documents approved, but has not received the promised withdrawal. Now casino not responding to emails.
Conclusion: Casino says player was paid in full.
|DraftKings||Closed||UKGC||Self-Exclusion||Issue summary: Player claimed that he’d had a self-exclusion complaint in with DraftKings Support for over a year, was getting nowhere.
Conclusion: Player had multiple forum accounts, lied about it, wouldn’t explain himself. Case closed and player banned.
|GoWild||Resolved||Malta (MGA)||Bonus||Issue summary: The player was given a welcome bonus but when they tried to withdraw, the casino repeatedly responds with requests for additional documents.
Conclusion: Player received payment in full.
|Gudar Casino||Closed||Curaçao 8048 /JAZ||Other||Issue summary: Player feels their account was closed without a satisfactory reason.
Conclusion: Any casino is within their rights to close an account if no money is owed, as was the case here. Case closed.
|iNetBet Casino||Closed||Curaçao – Unspecified||Non-payment||Issue summary: Casino claims bonus terms not adhered to, refuses to pay.
Conclusion: Casino provided good evidence that the player did break the bonus Terms.
|Loki Casino||Closed||Malta (MGA)||Technical Issues (Software)||Issue summary: Player claims game is taking more than the bet amount and/or continuing to take bets after it is closed.
Conclusion: Player did not respond to our request for information. Case closed.
|LiveCasino||Resolved||Malta (MGA)||Non-payment||Issue summary: Despite being verified, the player has not received their withdrawal.
Conclusion: Casino reported full payment to player. Player never responded to confirm.
|LordOfTheSpins||Closed||None/Unspecified||Non-payment||Issue summary: Winnings voided when player attempted to withdraw them.
Conclusion: Casino provided evidence that the player had broken the Terms regarding max bets while using a bonus.
|Malina Casino||Closed||Curaçao 8048 /JAZ||Other||Issue summary: Player lost too much and thinks the casino should have stepped in to do something.
Conclusion: The casino claimed Curacao e-Gaming had ruled in their favour, would not look into the issue further. Curacao e-Gaming has no official status and as such their “rulings” are highly suspect.
|PlatinumReels||Resolved||None/Unspecified||Non-payment||Issue summary: Casino has sited an extensive list of reasons for delays and ultimately the non-payment of withdrawal requests.
Conclusion: Casino returned winnings to player’s account.
|Pnxbet||Resolved||Curaçao 365/JAZ||Other||Issue summary: Player locked out of account. Can’t access winnings.
Conclusion: Casino reversed their decision and re-opened the player’s account. Player now able to access and withdraw their winnings.
|Rubyslots||Closed||None/Unspecified||Other||Issue summary: Player feels casino’s “attitude” will result in them not being paid
Conclusion: Player ignored PAB rules and was unresponsive, case closed.
|Sportnation.bet||Resolved||UKGC||Bonus||Issue summary: When player attempted to withdraw winnings, a negative balance was displayed.
Conclusion: When contacted, casino provided no explanation but did pay player in full.
|Unibet||Closed||Malta (MGA)||Non-payment||Issue summary: Player was accused of multiple accounts, winnings were confiscated and deposits returned.
Conclusion: The casino verified the multiple accounts accusation, case closed. Any appeals would need to go to the relevant licensing body (Malta).
|Vegasplus||Closed||Curaçao 1668/JAZ||Self-Exclusion||Issue summary: Self-exclusion issue.
Conclusion: Player abandoned PAB. Case closed.
|Videoslots||Closed||UKGC||Self-Exclusion||Issue summary: Self-exclusion issue.
Conclusion: PAB fraud — player banned.
|Winbig21||Resolved||None/Unspecified||Non-payment||Issue summary: When player attempted to withdraw winnings, their account was closed and the casinos became unresponsive.
Conclusion: Two casinos paid, third promised to pay. Player became unresponsive.
|Wixstars||Closed||Malta (MGA)||Unknown||Issue summary: Unknown.
Conclusion: Player wrote in German, when asked to provide an English description we received no response and the player did not return.
|Bitstarz Casino||Closed||Curaçao 8048 /JAZ||KYC||Issue summary: Casino accused the player of multiple identities at the casino.
Conclusion: Casino provided satisfactory evidence, player booted for PAB fraud and case closed.
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.