April 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 1xbet | Closed | Malta (MGA) | Other | Issue summary: Player who opened an account in order to play with money from an unnamed third party has questions about “fake site”. Conclusion: Player was being a mule in order to launder someone else’s money, case closed. |
| 32Red | Closed | Gibraltar Licensing Authority | Other | Issue summary: Player annoyed game no longer available in their country. Conclusion: Situation explained to player, not much else to be done. |
| 4Crowns | Closed | None/Unspecified | Other | Issue summary: Player claims casino is “offering fake slots and are unlicensed”. Conclusion: The casino was unresponsive, player recovered their money through their bank. |
| Allobet | Closed | Curaçao 365/JAZ | Non-payment | Issue summary: When player tried to withdraw winnings, casino returned initial deposit and closed the account. Conclusion: Player had multiple accounts at Casinomeister using different identities. Case closed and player banned for PAB fraud. |
| AstralBet Casino | Resolved | Malta (MGA) | Bonus | Issue summary: Casino refuses to pay withdrawal, player claims not in violation of bonus terms. Conclusion: Casino claims payer paid; player AWOL. |
| BetVictor | Closed | UKGC | Technical Issues (Software) | Issue summary: Player had issue with specific game. Conclusion: Player had no evidence to support their claims that the game was faulty. Case closed. |
| BetSwagger | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Casino refuses to pay out winnings or provide explanation for not doing so. Conclusion: Casino refused to cooperate with the PAB process, case closed and the casino marked for a future Casinomeister Warning. |
| Betfair | Closed | UKGC | Self-Exclusion | Issue summary: Gamstop issue. Conclusion: Player banned for having multiple forum accounts and abusing the PAB service. |
| BigDollar | Resolved | Curaçao – Unspecified | Bonus | Issue summary: Casino not paying withdrawal request, not responding to recent calls or emails. Player accepted bonuses. Conclusion: Casino never responded but after considerable prodding they did pay the player. |
| Bitstarz Casino | Closed | Curaçao 8048 /JAZ |
Non-payment |
Issue summary: Delayed payment from casino. Conclusion: OP used false details during account registration and fake documents during KYC: case closed, OP bootified. |
| Casilando | Closed | Malta (MGA) | Non-payment | Issue summary: Player claims casino has been stalling on a withdrawal for three months. Conclusion: Player was unavailable to respond to basic questions about their complaint, case closed. |
| CasinoIrishLuck | Resolved | Curaçao – Unspecified | KYC | Issue summary: Casino has been requesting more and more documents for over three weeks. Conclusion: Casino finally paid in full. |
| CasinoJoy | Resolved | UKGC | Non-payment | Issue summary: Casino not responding to withdrawal request. Conclusion: Issue resolved to player’s satisfaction. |
| CasinoNapoli | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Casino claims player broke terms and is refusing to pay out winnings. Conclusion: Casino provided convincing evidence that player did indeed break terms. |
| CasinoSieger | Closed | Malta (MGA) | Bonus | Issue summary: Player received bonuses and free spins, casino will not pay out withdrawal. Conclusion: Player not answering our questions. Case closed. |
| CasinoSuperlines | Closed | Curaçao 365/JAZ | Non-payment | Issue summary: Player claims casino refuses to pay winnings. Conclusion: Player admits to breaking terms, casino is within their rights. |
| CasinoToken | Closed | Curaçao 8048 /JAZ | Bonus | Issue summary: Casino claims winnings were “lost” because the winning bets never happened because there was a “dropped connection” during game play. Player had a screenshot of the win and a log of the game play up to that point. Conclusion: The player was unavailable to answer basic questions about their PAB, case closed. |
| Casumo | Closed | UKGC | Source of Wealth | Issue summary: Casino not paying out withdrawal due to Source of Wealth issue. Conclusion: Player did not provide SoW documents, became unresponsive. Case closed. |
| CherryFiesta | Closed | None/Unspecified | Non-payment | Issue summary: Player claims the casino is dragging out verification procedures in order to avoid paying. Conclusion: No response from the casino, a Warning will be posted, case closed. |
| Cherry Casino | Closed | Malta (MGA) | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: |
| Crazyno | Resolved | Curaçao 365/JAZ | Non-payment | Issue summary: Player’s documents approved, but has not received the promised withdrawal. Now casino not responding to emails. Conclusion: Casino says player was paid in full. |
| DraftKings | Closed | UKGC | Self-Exclusion | Issue summary: Player claimed that he’d had a self-exclusion complaint in with DraftKings Support for over a year, was getting nowhere. Conclusion: Player had multiple forum accounts, lied about it, wouldn’t explain himself. Case closed and player banned. |
| GoWild | Resolved | Malta (MGA) | Bonus | Issue summary: The player was given a welcome bonus but when they tried to withdraw, the casino repeatedly responds with requests for additional documents. Conclusion: Player received payment in full. |
| Gudar Casino | Closed | Curaçao 8048 /JAZ | Other | Issue summary: Player feels their account was closed without a satisfactory reason. Conclusion: Any casino is within their rights to close an account if no money is owed, as was the case here. Case closed. |
| iNetBet Casino | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Casino claims bonus terms not adhered to, refuses to pay. Conclusion: Casino provided good evidence that the player did break the bonus Terms. |
| Loki Casino | Closed | Malta (MGA) | Technical Issues (Software) | Issue summary: Player claims game is taking more than the bet amount and/or continuing to take bets after it is closed. Conclusion: Player did not respond to our request for information. Case closed. |
| LiveCasino | Resolved | Malta (MGA) | Non-payment | Issue summary: Despite being verified, the player has not received their withdrawal. Conclusion: Casino reported full payment to player. Player never responded to confirm. |
| LordOfTheSpins | Closed | None/Unspecified | Non-payment | Issue summary: Winnings voided when player attempted to withdraw them. Conclusion: Casino provided evidence that the player had broken the Terms regarding max bets while using a bonus. |
| Malina Casino | Closed | Curaçao 8048 /JAZ | Other | Issue summary: Player lost too much and thinks the casino should have stepped in to do something. Conclusion: The casino claimed Curacao e-Gaming had ruled in their favour, would not look into the issue further. Curacao e-Gaming has no official status and as such their “rulings” are highly suspect. |
| PlatinumReels | Resolved | None/Unspecified | Non-payment | Issue summary: Casino has sited an extensive list of reasons for delays and ultimately the non-payment of withdrawal requests. Conclusion: Casino returned winnings to player’s account. |
| Pnxbet | Resolved | Curaçao 365/JAZ | Other | Issue summary: Player locked out of account. Can’t access winnings. Conclusion: Casino reversed their decision and re-opened the player’s account. Player now able to access and withdraw their winnings. |
| Rubyslots | Closed | None/Unspecified | Other | Issue summary: Player feels casino’s “attitude” will result in them not being paid Conclusion: Player ignored PAB rules and was unresponsive, case closed. |
| Sportnation.bet | Resolved | UKGC | Bonus | Issue summary: When player attempted to withdraw winnings, a negative balance was displayed. Conclusion: When contacted, casino provided no explanation but did pay player in full. |
| Unibet | Closed | Malta (MGA) | Non-payment | Issue summary: Player was accused of multiple accounts, winnings were confiscated and deposits returned. Conclusion: The casino verified the multiple accounts accusation, case closed. Any appeals would need to go to the relevant licensing body (Malta). |
| Vegasplus | Closed | Curaçao 1668/JAZ | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player abandoned PAB. Case closed. |
| Videoslots | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: PAB fraud — player banned. |
| Winbig21 | Resolved | None/Unspecified | Non-payment | Issue summary: When player attempted to withdraw winnings, their account was closed and the casinos became unresponsive. Conclusion: Two casinos paid, third promised to pay. Player became unresponsive. |
| Wixstars | Closed | Malta (MGA) | Unknown | Issue summary: Unknown. Conclusion: Player wrote in German, when asked to provide an English description we received no response and the player did not return. |
| Bitstarz Casino | Closed | Curaçao 8048 /JAZ | KYC | Issue summary: Casino accused the player of multiple identities at the casino. Conclusion: Casino provided satisfactory evidence, player booted for PAB fraud and case closed. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.