April 2020 PAB Summary

Casino Status Jurisdiction PAB Type Comments
1xbet Closed Malta (MGA) Other Issue summary: Player who opened an account in order to play with money from an unnamed third party has questions about “fake site”.
Conclusion: Player was being a mule in order to launder someone else’s money, case closed.
32Red Closed Gibraltar Licensing Authority Other Issue summary: Player annoyed game no longer available in their country.
Conclusion: Situation explained to player, not much else to be done.
4Crowns  Closed None/Unspecified Other Issue summary: Player claims casino is “offering fake slots and are unlicensed”.
Conclusion: The casino was unresponsive, player recovered their money through their bank.
Allobet Closed Curaçao 365/JAZ Non-payment Issue summary: When player tried to withdraw winnings, casino returned initial deposit and closed the account.
Conclusion: Player had multiple accounts at Casinomeister using different identities. Case closed and player banned for PAB fraud.
AstralBet Casino  Resolved  Malta (MGA) Bonus Issue summary: Casino refuses to pay withdrawal, player claims not in violation of bonus terms.
Conclusion: Casino claims payer paid; player AWOL.
BetVictor Closed UKGC Technical Issues (Software) Issue summary: Player had issue with specific game.
Conclusion: Player had no evidence to support their claims that the game was faulty. Case closed.
BetSwagger Closed Curaçao 1668/JAZ Non-payment  Issue summary: Casino refuses to pay out winnings or provide explanation for not doing so.
Conclusion: Casino refused to cooperate with the PAB process, case closed and the casino marked for a future Casinomeister Warning.
Betfair Closed UKGC Self-Exclusion Issue summary: Gamstop issue.
Conclusion: Player banned for having multiple forum accounts and abusing the PAB service.
BigDollar Resolved  Curaçao – Unspecified Bonus Issue summary: Casino not paying withdrawal request, not responding to recent calls or emails. Player accepted bonuses.
Conclusion: Casino never responded but after considerable prodding they did pay the player.
Bitstarz Casino Closed Curaçao 8048 /JAZ

Non-payment

Issue summary: Delayed payment from casino.
Conclusion: OP used false details during account registration and fake documents during KYC: case closed, OP bootified.
Casilando Closed Malta (MGA) Non-payment Issue summary: Player claims casino has been stalling on a withdrawal for three months.
Conclusion: Player was unavailable to respond to basic questions about their complaint, case closed.
CasinoIrishLuck Resolved  Curaçao – Unspecified KYC Issue summary: Casino has been requesting more and more documents for over three weeks.
Conclusion: Casino finally paid in full.
CasinoJoy Resolved UKGC Non-payment Issue summary: Casino not responding to withdrawal request.
Conclusion: Issue resolved to player’s satisfaction.
CasinoNapoli Closed Curaçao 1668/JAZ Non-payment Issue summary: Casino claims player broke terms and is refusing to pay out winnings.
Conclusion: Casino provided convincing evidence that player did indeed break terms.
CasinoSieger Closed Malta (MGA) Bonus Issue summary: Player received bonuses and free spins, casino will not pay out withdrawal.
Conclusion: Player not answering our questions. Case closed.
CasinoSuperlines  Closed Curaçao 365/JAZ Non-payment Issue summary: Player claims casino refuses to pay winnings.
Conclusion: Player admits to breaking terms, casino is within their rights.
CasinoToken Closed Curaçao 8048 /JAZ Bonus Issue summary: Casino claims winnings were “lost” because the winning bets never happened because there was a “dropped connection” during game play. Player had a screenshot of the win and a log of the game play up to that point.
Conclusion: The player was unavailable to answer basic questions about their PAB, case closed.
Casumo Closed UKGC Source of Wealth Issue summary: Casino not paying out withdrawal due to Source of Wealth issue.
Conclusion: Player did not provide SoW documents, became unresponsive. Case closed.
CherryFiesta Closed None/Unspecified  Non-payment Issue summary: Player claims the casino is dragging out verification procedures in order to avoid paying.
Conclusion: No response from the casino, a Warning will be posted, case closed.
Cherry Casino Closed Malta (MGA) Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: 
Crazyno Resolved Curaçao 365/JAZ Non-payment Issue summary: Player’s documents approved, but has not received the promised withdrawal. Now casino not responding to emails.
Conclusion: Casino says player was paid in full.
DraftKings Closed UKGC Self-Exclusion Issue summary: Player claimed that he’d had a self-exclusion complaint in with DraftKings Support for over a year, was getting nowhere.
Conclusion: Player had multiple forum accounts, lied about it, wouldn’t explain himself. Case closed and player banned.
GoWild Resolved Malta (MGA) Bonus Issue summary: The player was given a welcome bonus but when they tried to withdraw, the casino repeatedly responds with requests for additional documents.
Conclusion: Player received payment in full.
Gudar Casino Closed Curaçao 8048 /JAZ Other Issue summary: Player feels their account was closed without a satisfactory reason.
Conclusion: Any casino is within their rights to close an account if no money is owed, as was the case here. Case closed.
iNetBet Casino Closed Curaçao – Unspecified Non-payment Issue summary: Casino claims bonus terms not adhered to, refuses to pay.
Conclusion: Casino provided good evidence that the player did break the bonus Terms.
Loki Casino Closed Malta (MGA) Technical Issues (Software) Issue summary: Player claims game is taking more than the bet amount and/or continuing to take bets after it is closed.
Conclusion: Player did not respond to our request for information. Case closed.
LiveCasino Resolved Malta (MGA) Non-payment Issue summary: Despite being verified, the player has not received their withdrawal.
Conclusion: Casino reported full payment to player. Player never responded to confirm.
LordOfTheSpins  Closed None/Unspecified Non-payment Issue summary: Winnings voided when player attempted to withdraw them.
Conclusion: Casino provided evidence that the player had broken the Terms regarding max bets while using a bonus.
Malina Casino Closed Curaçao 8048 /JAZ Other Issue summary: Player lost too much and thinks the casino should have stepped in to do something.
Conclusion: The casino claimed Curacao e-Gaming had ruled in their favour, would not look into the issue further. Curacao e-Gaming has no official status and as such their “rulings” are highly suspect.
PlatinumReels Resolved None/Unspecified Non-payment Issue summary: Casino has sited an extensive list of reasons for delays and ultimately the non-payment of withdrawal requests.
Conclusion: Casino returned winnings to player’s account.
Pnxbet Resolved Curaçao 365/JAZ Other Issue summary: Player locked out of account. Can’t access winnings.
Conclusion: Casino reversed their decision and re-opened the player’s account. Player now able to access and withdraw their winnings.
Rubyslots Closed None/Unspecified Other Issue summary: Player feels casino’s “attitude” will result in them not being paid
Conclusion: Player ignored PAB rules and was unresponsive, case closed.
Sportnation.bet Resolved UKGC Bonus Issue summary: When player attempted to withdraw winnings, a negative balance was displayed.
Conclusion: When contacted, casino provided no explanation but did pay player in full.
Unibet Closed Malta (MGA) Non-payment Issue summary: Player was accused of multiple accounts, winnings were confiscated and deposits returned.
Conclusion: The casino verified the multiple accounts accusation, case closed. Any appeals would need to go to the relevant licensing body (Malta).
Vegasplus Closed Curaçao 1668/JAZ Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: Player abandoned PAB. Case closed.
Videoslots Closed UKGC Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: PAB fraud — player banned.
Winbig21 Resolved None/Unspecified Non-payment Issue summary: When player attempted to withdraw winnings, their account was closed and the casinos became unresponsive.
Conclusion: Two casinos paid, third promised to pay. Player became unresponsive.
Wixstars Closed Malta (MGA) Unknown Issue summary: Unknown.
Conclusion: Player wrote in German, when asked to provide an English description we received no response and the player did not return.
Bitstarz Casino Closed Curaçao 8048 /JAZ KYC Issue summary: Casino accused the player of multiple identities at the casino.
Conclusion: Casino provided satisfactory evidence, player booted for PAB fraud and case closed.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.