September 2016

This is the summary of September 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration September 2016

DATE CASINO SOFTWARE JURISDICTION THE PROBLEM BONUS COMMENTS STATUS LINK
01 Sep PlayGrand NetEnt, Betsoft UKGC, Curaçao Player reported problems with £700+ WD: promised it would be paid in days but weeks had passed without payment. y The player had not yet sent their complaint to the casino. We asked that they do so. That was the last we ever heard from them: complainant AWOL = case closed. closed Private complaint
01 Sep Platincasino Blueprint, Edict Isle of Man Player simply stated that the casino was withholding their winnings. ? Turned out the player was running multiple accounts and the casino had good evidence to prove it. Case closed and player banned from Casinomeister. closed Private complaint
1 Sep SlotsInferno RTG Costa Rica In the player’s words: “”I have a withdrawal request of $7000.00 that I have not received as of yet and it has been over a year since I requested it.” n Sorry, this casino is listed in the Rogue Pit, this disqualifies the complaint from our PAB service. In The Pit Private complaint
1 Sep 21 Casino Microgaming, NetEnt, NYX Curaçao, UKGC Player reported that their balance of roughly €2000 had been confiscated without explanation. Y Because of the casino’s UKGC license we recommended the player try their ADR (eCOGRA). Unfortunately we never heard from the player again. transferred Private complaint
2 Sep SlotsGarden RTG Costa Rica Player complained that they were having troubles getting paid on a $5000 jackpot win. n The PAB was incomplete and the player was unreachable to get things straightened out: player AWOL = case closed. closed Private complaint
2 Sep SlotNuts RTG Curaçao Another tale of woe where a player had been fighting for over 10 months with this Curgam Malta casino to get a $800 WD paid as promised. y What can we say? Curgam Malta casinos are serious trouble for players and we’ve been saying so for ages: see the Warning. Sorry, can’t help you. In The Pit Private complaint
7 Sep gtbets Betsoft Curaçao Player reported problems getting an $1100 win paid out. n Another case of “player go poof!”: PAB had errors + player unreachable and never on-site = case closed. closed Private complaint
7 Sep Planet7 RTG Costa Rica Plaer reported problems with Wds totalling $240 but their PAB was incomplete. n Player was unreachable for PAB info. And yes, once again, it’s the sad story of a PAB that went to the dogs: player AWOL = case closed. closed Private complaint
9 Sep Fly Casino Playtech Curaçao Player said they hadn’t received payment from the casino even though the casino had apparently sent it weeks previously. n The casino chased the problem with the player’s bank. The player reported shortly thereafter that payment had been received in full. Resolved Private complaint
9 Sep Planet7 RTG Costa Rica Player reported having chased the casino for almost three months to get a $400+ payment. n The casino people got back to me with details of the player’s full payment but the player was AWOL and could/would not confirm: player AWOL = case closed. Resolved Private complaint
10 Sep Freaky Vegas Yggdrasil, NetEnt Malta Player submitted a lengthy chat transcript (2000+ words) and said they wanted €1000 from the casino. y PAB FAQ says “please describe your problem in 50-100 words”. Player was unavailable to do so. Player AWOL = case closed. Again. closed Private complaint
10 Sep Royal Vegas MGS Malta Player had a large balance, $100k+, that they wanted to WD. Confusion over the WD limits cause several WD requests to be cancelled and returned to the player’s account. Player says this caused them to lose $20k in “misplaced” WDs. n It turned out the player had been playing heavily during their WDs and had ended up playing away half of their balance. The casino proved this via play and WD records. Player was unavailable for comment. Resolved Private complaint
12 Sep Spinstation Microgaming, NetEnt, NYX Curaçao, UKGC Player submitted a long, garbled PAB that had apparently gone through Google Translate’s rinse cycle a few too many times. It seemed the player wanted the casino to pay €4000 In winnings. y The player started posting like crazy on the forums and ignored our requests not to given that there was a PAB in progress. Eventually she posted that the casino had settled with her so … case closed. Resolved Public Complaint
13 Sep Manhattan Slots RTG Curaçao Player complained of getting hit with multiple undisclosed processing fees. n PAB was incomplete and player was not around to provide the necessary details: player AWOL = case closed closed Private complaint
14 Sep Club World RTG Curaçao Player said the casino had closed his account without reason. n The player had been paid in full and the casino no longer wanted his business so … them’s the breaks. closed Private complaint
16 Sep City Club Playtech Curaçao Player reported that the casino was asking for notarised ID but that, apparently, was not legal in the Czech Republic. n Sorry this casino is in the Rogue Pit, can’t help you. In The Pit Private complaint
16 Sep Risk Net Ent, Microgaming, Play n Go Malta, Curaçao, UKGC pending Player claimed that after almost completing his WR the games stopped loading properly on his computer. y The PAB was incomplete and the player didn’t want to read the PAB FAQ. Eventually things worked out and he was paid in full. Resolved Public Complaint
17 Sep Always Cool Betsoft ? Player reported that they’d been waiting months for a €3200 WD but the money finally disappeared from the account and the casino claimed they’d played it away on games the player said they’d never heard of. y Sorry this casino is in the Rogue Pit, can’t help you. In The Pit Private complaint
17 Sep All Jackpots Microgaming Malta Player claimed the casino was slow-paying on a €2700+ payment. n Two days later the player had been paid in full. Resolved Private complaint
21 Sep Sportingbet Microgaming, Netent, Evolution Malta, UKGC Player reported having gone through a complicated KYC process on a WD, was finally approved for WD and then suddenly locked out. n This turned out to be the first of two cases regarding SportingBet where the the player had filed the complaint at IBAS and then … nothing happened. These cases are still dragging on and IBAS hasn’t responded in months. ongoing Private complaint
22 Sep DrueckGlueck Microgaming, Cryptologic, Netent UK , Malta, Denmark, Schleswig Holstein Player wanted their account closed without having to self-exclude n The casino explained their position on locking rather than closing (deleting) player accounts and that seemed satisfactory to the player: case closed. Resolved Private complaint
25 Sep Boss Microgaming, Netent, Oryx Curaçao Player reported troubles getting a €120 payment because apparently the only option available was payment to Neteller (because of their country). n The Terms did spell out the payment restrictions applicable. Player was paid in full within a couple days. Resolved Private complaint
27 Sep Planet7 RTG Costa Rica Player complained of problem receiving a $1750 WD. n It took a while – player was in Bulgaria so payments were not being handled reliably – but we got there in the end: player paid in full = case closed. Resolved Private complaint
28 Sep AlmightyVikings Microgaming, NetEnt, Oryx Curaçao Player reported having tried for months to get a €300 WD paid. y Almighty Vikings is toast, they won’t be paying anyone. closed Private complaint
28 Sep Vegas Fiesta Rival Curaçao? Player reported having received only €250 of a €500 WD. n? This was the player’s second PAB against a non-Accredited casino: sorry, no-can-do (see the One Free Shot Rule) closed Private complaint
29 Sep High Noon RTG Curaçao Player took a NDB, won, wanted to cash out the max WD. Casino was only going to return the deposit. y Casino tried to do KYC but the player’s data didn’t match that provided when they registered. This breached the Terms and so the player’s winnings were withheld. Player had left the building. closed Public Complaint
29 Sep Planet7 RTG Costa Rica Player reported having problems getting the casino to pay $1100. n The player confirmed having received a partial payment ($700) but was AWOL by the time the casino reported having paid the final $300: player AWOL = case closed. Resolved Public Complaint
30 Sep Omni Playtech Curaçao Player reported that the casino didn’t want to pay €1000+ winnings because of play on restricted games. y Terms were clear, player violated them. The excuse they gave was that it “was only a few spins and I didn’t win anyway”. Sorry, doesn’t change the fact that the Terms were broken. The casino wasn’t willing to let it pass so case closed. closed Public Complaint
Total Complaints = 26 | Bonus related = 38% | * Bonus Issue