October 2016

This is the summary of October 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration October 2016

DATE CASINO SOFTWARE JURISDICTION THE PROBLEM BONUS COMMENTS STATUS LINK
01 Oct 7bitCasino NetEnt, Betsoft Curaçao Player complained that their €9000 balance was being withheld over ambiguous “country of origin” Terms. ? The player later said they’d prefer to post on the forums: PAB cancelled. closed Public Complaint
03 Oct Mr Ringo Microgaming, Evolution Malta Player claimed a €500+ payment had been stalled for weeks. ? PAB was incomplete, player did not respond when we asked for the necessary info: player AWOL = case closed. closed Private complaint
6 Oct EuroLotto NetEnt, MicroGaming, Play N Go Malta,Curaçao Player wanted the casino to return all their deposits, their argument was that the casino should have examined their play patterns and seen they had an addiction problem. y The casino had already given the player some compensation which was taken (and played). They were not inclined to do so again and the player had never said a word about gambling problem issues before now. Case closed. closed Public Complaint
6 Oct PartyCasino Amaya, bwin Gibraltar, UKGC OP reported excessive delays every time they requested a WD, wanted a recent request for $300 expedited. n PAB was incomplete, player did not respond when we asked for the necessary info: player AWOL = case closed. closed Private complaint
11 Oct Bovada Betsoft, RTG ? Player reported that they’d been trying for several weeks to have their $2500 WD request paid, casino claimed “processor problems”. n The casino reported that the player had recently been paid in full but the player never replied when we asked for confirmation: assumed resolved per the casino’s last report. resolved Private complaint
12 Oct SpinStation Microgaming, NetEnt, NYX Curaçao, UKGC Player wanted £3000 returned to their account after it had been confiscated and the deposit returned. The casino had found the player to have re-registered after previously self-excluding. y? The player claimed that they’d divulged their previous self-exclusions but the chat record showed that they’d withheld information and purposefully altered their registration info to escape detection. Fraudster Private complaint
13 Oct Red Star Betsoft, Microgaming, NetEnt, NYX Curaçao Player claimed that a self-exclusion request had been ignored and they’d been allowed to re-register and lose $500. n The casino agreed that they had not been diligent enough and refunded the player’s deposits. resolved Private complaint
15 Oct Black Diamond Rival, Betsoft Antigua and Barbuda? Curaçao? Player’s winnings of $18000 had been confiscated because of multiple accounts, player denied the accusation. y It took a while but in the end we were able to gather good evidence that showed a history of account manipulations including chargebacks, etc: case closed. closed Private complaint
17 Oct GoldenRiviera MGS Malta Player was unhappy at being locked into the WR on a DB, argued that they hadn’t asked for the bonus so why should they be trapped into it. y Player and casino came to an agreement and the player confirmed they were satisfied with the outcome: case closed. resolved Private complaint
17 Oct Spin Prive Microgaming, NetEnt, Next Generation Malta, UKGC Player reported having received a cheque for $1100 but the bank later rejected it saying the sender’s account had been frozen. n The casino freely admitted there had been an error and said they’d pay the player by bank transfer. The player was unavailable to confirm: assumed resolved. resolved Private complaint
18 Oct Vegas Palms Microgaming Malta Player was trying to get a WD processed, needed to upload documents but that kept failing. n Casin had processed the player’s docs and paid in full within 2 days. Player confirmed payment. resolved Private complaint
19 Oct 21.co.uk Microgaming, NetEnt, NYX Curaçao, UKGC Player reported that £1100 in winnings had been cancelled and deposits returned. Casino claimed the player had self-excluded at a sister casino. y Player claimed they’d not been informed that 21 was a sister casino. When asked where they’d originally done the SE the player was unavailable: player AWOL = case closed. closed Private complaint
26 Oct Planet7 RTG Costa Rica From a $120k+ in winnings player had requested $90k in WD. Casino had said $2500 per week but player said no payments had been received. y? The casino had been slow to start payments but they did do so and those payments have been issued steadily ever since. resolved Public Complaint
28 Oct 32 Red Microgaming Gibraltar, AAMS, UKGC Player said they had experienced some strange behaviour with their games and they they were worried this had adversely affected their balance. n The casino explained to the player how the game worked and how that resulted in the balance seen. The player was satisfied with this: case closed. resolved Private complaint
28 Oct Go wild Microgaming Malta Player had requested a $1900 WD but had been told that 14 previous deposits had been cancelled and that payment of the WD was subject to these old issues being resolved. n We contacted the casino and they said they were working with the player to resolve things. The player then reported that a settlement had been reached. resolved Private complaint
29 Oct Playamo Microgaming, Net Entertainment, SoftSwiss Curaçao Player’s account and balance frozen, casino said they’d already had an account. n Player had previously submitted a PAB so the One Free Shot rule applied here: only the first PAB can be against a non-Accredited casino. ncd Private complaint
31 Oct Oceanbets NetEnt, Novomatic, Thunderkick Curaçao Player’s winnings had been cancelled because of “max bet” violations, deposits returned. Player asked “is this the norm?”. y PAB was incomplete so we asked for the missing info. Player said “if you can’t get my money then forget it”. We explained again that we were only looking for the missing info but never heard back: player AWOL = case closed. closed Private complaint
Total Complaints = 17 | Bonus related = 41% | * Bonus Issue