Casino Complaints October 2016

This is the summary of October 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration October 2016
DATE	CASINO	SOFTWARE	JURISDICTION	THE PROBLEM	BONUS	COMMENTS	STATUS	LINK
01 Oct	7bitCasino	NetEnt, Betsoft	Curaçao	Player complained that their €9000 balance was being withheld over ambiguous “country of origin” Terms.	?	The player later said they’d prefer to post on the forums: PAB cancelled.	closed	Public Complaint
03 Oct	Mr Ringo	Microgaming, Evolution	Malta	Player claimed a €500+ payment had been stalled for weeks.	?	PAB was incomplete, player did not respond when we asked for the necessary info: player AWOL = case closed.	closed	Private complaint
6 Oct	EuroLotto	NetEnt, MicroGaming, Play N Go	Malta,Curaçao	Player wanted the casino to return all their deposits, their argument was that the casino should have examined their play patterns and seen they had an addiction problem.	y	The casino had already given the player some compensation which was taken (and played). They were not inclined to do so again and the player had never said a word about gambling problem issues before now. Case closed.	closed	Public Complaint
6 Oct	PartyCasino	Amaya, bwin	Gibraltar, UKGC	OP reported excessive delays every time they requested a WD, wanted a recent request for $300 expedited.	n	PAB was incomplete, player did not respond when we asked for the necessary info: player AWOL = case closed.	closed	Private complaint
11 Oct	Bovada	Betsoft, RTG	?	Player reported that they’d been trying for several weeks to have their $2500 WD request paid, casino claimed â€œprocessor problemsâ€.	n	The casino reported that the player had recently been paid in full but the player never replied when we asked for confirmation: assumed resolved per the casino’s last report.	resolved	Private complaint
12 Oct	SpinStation	Microgaming, NetEnt, NYX	Curaçao, UKGC	Player wanted £3000 returned to their account after it had been confiscated and the deposit returned. The casino had found the player to have re-registered after previously self-excluding.	y?	The player claimed that they’d divulged their previous self-exclusions but the chat record showed that they’d withheld information and purposefully altered their registration info to escape detection.	Fraudster	Private complaint
13 Oct	Red Star	Betsoft, Microgaming, NetEnt, NYX	Curaçao	Player claimed that a self-exclusion request had been ignored and they’d been allowed to re-register and lose $500.	n	The casino agreed that they had not been diligent enough and refunded the player’s deposits.	resolved	Private complaint
15 Oct	Black Diamond	Rival, Betsoft	Antigua and Barbuda? Curaçao?	Player’s winnings of $18000 had been confiscated because of multiple accounts, player denied the accusation.	y	It took a while but in the end we were able to gather good evidence that showed a history of account manipulations including chargebacks, etc: case closed.	closed	Private complaint
17 Oct	GoldenRiviera	MGS	Malta	Player was unhappy at being locked into the WR on a DB, argued that they hadn’t asked for the bonus so why should they be trapped into it.	y	Player and casino came to an agreement and the player confirmed they were satisfied with the outcome: case closed.	resolved	Private complaint
17 Oct	Spin Prive	Microgaming, NetEnt, Next Generation	Malta, UKGC	Player reported having received a cheque for $1100 but the bank later rejected it saying the sender’s account had been frozen.	n	The casino freely admitted there had been an error and said they’d pay the player by bank transfer. The player was unavailable to confirm: assumed resolved.	resolved	Private complaint
18 Oct	Vegas Palms	Microgaming	Malta	Player was trying to get a WD processed, needed to upload documents but that kept failing.	n	Casin had processed the player’s docs and paid in full within 2 days. Player confirmed payment.	resolved	Private complaint
19 Oct	21.co.uk	Microgaming, NetEnt, NYX	Curaçao, UKGC	Player reported that £1100 in winnings had been cancelled and deposits returned. Casino claimed the player had self-excluded at a sister casino.	y	Player claimed they’d not been informed that 21 was a sister casino. When asked where they’d originally done the SE the player was unavailable: player AWOL = case closed.	closed	Private complaint
26 Oct	Planet7	RTG	Costa Rica	From a $120k+ in winnings player had requested $90k in WD. Casino had said $2500 per week but player said no payments had been received.	y?	The casino had been slow to start payments but they did do so and those payments have been issued steadily ever since.	resolved	Public Complaint
28 Oct	32 Red	Microgaming	Gibraltar, AAMS, UKGC	Player said they had experienced some strange behaviour with their games and they they were worried this had adversely affected their balance.	n	The casino explained to the player how the game worked and how that resulted in the balance seen. The player was satisfied with this: case closed.	resolved	Private complaint
28 Oct	Go wild	Microgaming	Malta	Player had requested a $1900 WD but had been told that 14 previous deposits had been cancelled and that payment of the WD was subject to these old issues being resolved.	n	We contacted the casino and they said they were working with the player to resolve things. The player then reported that a settlement had been reached.	resolved	Private complaint
29 Oct	Playamo	Microgaming, Net Entertainment, SoftSwiss	Curaçao	Player’s account and balance frozen, casino said they’d already had an account.	n	Player had previously submitted a PAB so the One Free Shot rule applied here: only the first PAB can be against a non-Accredited casino.	ncd	Private complaint
31 Oct	Oceanbets	NetEnt, Novomatic, Thunderkick	Curaçao	Player’s winnings had been cancelled because of “max bet” violations, deposits returned. Player asked “is this the norm?”.	y	PAB was incomplete so we asked for the missing info. Player said “if you can’t get my money then forget it”. We explained again that we were only looking for the missing info but never heard back: player AWOL = case closed.	closed	Private complaint
Total Complaints = 17 \| Bonus related = 41% \| * Bonus Issue

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Player Arbitration October 2016