November 2016

This is the summary of November 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration November 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
03 NovLeoVegasNet Ent, Evolution, IGT, Play-N-GoMalta, UKGCPlayer had had a few WDs at this casino and it never seemed to smoothly. Player wanted to know what the problem was and how to get it cleared upnThe casino contacted the player to discuss the problems. In the end the player was satisfied with the outcome of their chats.ResolvedPrivate complaint
07 Nov7sultansMicrogamingMaltaPlayer reported having $12k locked in their account for almost a year, casino would only reply “your account is under investigation.”nPAB was incomplete, player did not reply to our requests for further info: player AWOL = case closed.closedPrivate complaint
7 NovBWINMicrogaming, NetEnt, EvolutionGibraltar, UKGCPlayer had €4800 tied up in their account which had been locked by casino management.nNo meaningful contact from the casino people to date: ongoing.ongoingPublic Complaint
8 NovCasino ExtremeRTGCuraçaoPlayer complained that a WD was being stalled without justification.yTurned out the casino had asked the player for documents during KYC and the player hadn’t responded. We found the same, player not available for further comment: player AWOL = case closed.closedPrivate complaint
9 NovSpinitMicrogaming, Net Entertainment, NyxMalta, UKGC, CuraçaoPlayer reported that a €2000 balance was unavailable because the casino had locked his account. Reason given was “account at a sister casino”.nPlayer had previously submitted a PAB so the One Free Shot rule applied here: only the first PAB can be against a non-Accredited casino.NCDPrivate complaint
10 NovLucky StarMicrogaming Systems, NetEnt, Pragmatic PlayCuraçaoPlayer claimed they had $1000 tied up at the casino but could not WD because of “max bet” violations. Player claimed to not know about “max bet” rules.yPAB was incomplete, player did not reply to our requests for further info: player AWOL = case closed.closedPrivate complaint
10 NovAll JackpotsMicrogamingMaltaPlayer claimed the casino was being unreasonably picky in their document requests on a $1500 payment.nCasino was just being cautious which was justified given that the player was a US citizen living and playing abroad. Once the documents had been received and accepted the player was paid. Payment was confirmed by the player.ResolvedPrivate complaint
12 NovBetmotionAmaya, Betsoft, ELKCuraçaoPlayer claimed the casino was being unreasonably slow in payment of €1000 WD.y?PAB was incomplete, player did not reply to our requests for further info: player AWOL = case closed.closedPrivate complaint
13 NovCasino VenturaBetsoft, Evolution, MicrogamingCuraçaoPlayer said they’d won but the casino was denying their WD request because of “bonus abuse”.yThe casino had good evidence that the player was colluding with other players to obtain extra (disallowed) bonuses. Case closed.closedPrivate complaint
14 NovPark LaneAmaya Gaming, Betsoft, ELKCuraçaoPlayer ‘s complaint was that winnings of €40k had been disallowed because of “bonus abuse”.nThis casino is in the Rogue Pit so sorry, can’t help you.In The PitPublic Complaint
15 NovCircusMicrogaming, NetEnt, NovomaticBelgium?Player reported that their WD was being delaying because the casino had intentionally entered incorrect data into the account.nCasino confirmed that bad data had been the problem but apparently that had been the player’s error not the casinos. In any case the casino reported having paid the player. Player was no longer available to confirm.resolvedPrivate complaint
15 NovWindows CasinoPlaytechCuraçaoAs the player put it: “I won at this casino and my withdrawal is not being sent.”nThe casino was apparently closing its doors which was why the WD process was bogged down. Casino reported all payments to the player had been sent but the player was no longer around to confirm.resolvedPrivate complaint
17 NovThrillsNetent, Microgaming, QuickSpin, Evolution, NYXMGA, UKGC, CuraçaoPlayer complained that the casino had confiscated his balance because of multiple accounts.yPlayer claimed it was “me and my brother” playing from the same IP (an obvious Terms violation) but the casino had stronger evidence to support their decision: case closed.closedPrivate complaint
17 NovMr RingoMicrogaming, NetEnt, NovomaticMaltaPlayer complained that after waiting 100+ hours their WD of £1700 had not been paid.yPAB was incomplete and the player did not respond to our requests for further data. Eventually the player came back to report that they’d been paid.ResolvedPrivate complaint
17 NovCasino ExtremeRTGCuraçaoPlayer claimed they’d been locked out of their account with €2000 still on balance. Casino had said “technical errors” but after a reasonable time the “errors” seemed to have persisted.nTurned out the player had forgot their password and the casino was unable to recover it. Casino reported that they simply ended up paying the player the balance. Player was unavailable to confirm.resolvedPrivate complaint
18 NovCasino CruiseMicrogaming, Netent, NYXMGA, UKGCPlayer wanted his $5400 balance paid to him because the casino “use term and conditions in an abusive way”.nTurned out to be multiple accounts from a single household = obvious Terms violations. Case closed.closedPrivate complaint
18 NovSpinitMicrogaming, Net Entertainment, NyxMalta, UKGC, CuraçaoPlayer received an email from the casino saying that their balance would be confiscated “because of fraud” and their account closed.yThe casino had very good evidence that this player, and others, were part of a syndicate of fraudsters: Case closed and player banned from Casinomeister.closedPrivate complaint
18 NovBonus Bingo??Player had received a payment from the casino which was only a fraction of their balance and was told “we will close your account”. Player wanted to be allowed to continue to play there.y?Player later received the rest of their balance but the casino never responded to the issue of the player’s account being closed. Since no further monies were due it was “case closed” from our point of view.resolvedPrivate complaint
18 NovIntercasinoAmaya, CryptologicMGA, UKGCPlayer complained that they’d been playing through a bonus but had stopped to wait to hear back from Support and the bonus had timed out.yCasino offered compensation to the player which was accepted: case closed.ResolvedPublic Complaint
20 NovBETATNetEnt, Microgaming Leander, NYXMalta, UKGCPlayer reported that they were “worried sick” over a £600 WD that was being withheld.yOngoing.ongoingPrivate complaint
21 NovGenting88??Player had tried for months to get a €2500 WD, no joy.nTurned out the casino was an old-school rip join: unlicensed software, faked seals, bogus accreditation, etc. a Warning was posted and Genting88 was shitlisted.closedPrivate complaint
21 NovCasinomedBetgames TV, Evolution Gaming, NetEntCuraçao, MaltaPlayer said “I won, they blocked my account … I want my $3052 balance.”nWe sniffed the player out as a fraudster: bootified.closedPrivate complaint
22 NovCasinoPalace??Player reported getting screwed around on a $300 WD because of $0.86 that had been left on account from a previous bonus.yPAB was a mess and the player was not available to make things right: player AWOL = case closed.closedPrivate complaint
23 NovButlers BingoMicrogamingMalta, UKGCPlayer said their winnings of £6500 was being wrongfully withheld, casino had said “duplicate accounts”.yCasino initially said “escalated to our ADR” and would not discuss the case. Apparently the ADR refused the case so we asked to proceed. The casino’s accusations were justified since there were duplicate accounts linked by multiple factors.closedPrivate complaint
23 NovSpinitMicrogaming, Net Entertainment, NyxMalta, UKGC, CuraçaoPlayer claimed that they’d been robbed of £2700 and falsely accused of “fraud and collusion”.yTurned out the accusations were 100% true: case closed and player bootified.closedPrivate complaint
23 NovCool CatRTGCosta RicaPlayer’s $2300 WD was having a tough time getting through KYC procedures.nOngoing.ongoingPrivate complaint
24 Nov24bettle1X2gaming, Microgaming, NetEntCuraçaoPlayer said the casino had promised a deposit bonus but had not honoured the offer.yPAB was incomplete, player did not reply to our requests for further info: player AWOL = case closed.closedPrivate complaint
24 NovRaging BullRTGCuraçaoPlayer believed the casino had been unreasonable in their treatment of the player’s WD request after winning on a coupon code.yOngoing.ongoingPublic Complaint
24 NovCodetaNetEnt and Play ‘n GoMalta, CuraçaoPlayer believed the casino had wrongfully flagged his account which resulted in him being suspended and losing out on a rolling top-up bonus.yCasino reviewed the account and compensated the player for the lost bonus money.ResolvedPrivate complaint
28 NovBingo KnightsParlay, RTGCosta RicaPlayer reported problems with a $1000 WD.nWhen we contacted the casino people they said the player’s account had been cleared and that payment would be forthcoming shortly. Player was AWOL so … case closed.resolvedPrivate complaint
28 NovSpinitMicrogaming, Net Entertainment, NyxMalta, UKGC, CuraçaoPlayer reported having been waiting overly long for a £500 WD.n?Casino said the player’s account had been under investigation but that all had checked out fine and they player had been paid in full.resolvedPrivate complaint
30 NovThe Grand Ivy1X2gaming, Amaya, AristocratUKGC, CuraçaoPlayer had been banned from the casino’s group with £164 left in account, player wanted that money returned.yThe casino paid out the balance.resolvedPrivate complaint
Total Complaints = 32 | Bonus related = 47% | * Bonus Issue