May 2016

This is the summary of May 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration May 2016

DATE CASINO SOFTWARE JURISDICTION THE PROBLEM BONUS COMMENTS STATUS LINK
06 May Gossip Slots BetSoft Curaçao Player claimed they’d had a game malfunction and ended up receiving 1/10th of what was expected when they won on a bonus feature. Y?? Turned out this wasn’t the first time the player had had this problem and been compensated. Casino said they had no record of the second win. A Warning was posted. closed Public Complaint
10 May Spin Palace Mobile Microgaming, Quickfire (?) Malta Player claimed that they’d started a day of play with $100+ in their account, used Play Money throughout the day and ended up with nothing. n The casino claimed the records showed that the player had been playing in Real Money mode but offered no supporting evidence. The player was finally advised to go to the casino’s designated ADR. transferred Private complaint
11 May Bertil NetEnt, ELK Malta Player claimed that he’d been denied the winnings from a NDB under false claims of multiple registrations from his IP. n The evidence showed the player had at least two other accounts: case closed and player booted from Casinomeister. fraudster Private complaint
11 May Betsson Evolution, NetEnt Malta Player reported that their documents had been improperly rejected during KYC and their €650 in winnings denied. n Casino reviewed the case and reversed their decision against the player: player’s account and full balance were restored. resolved Private complaint
12 May Luckland NetEnt, Microgaming, etc. Curaçao Player reported that they’d only been paid a fraction of their €5000+ winnings when their account was locked and balance confiscated. ??? Casino said they’d been attacked by “various bonus abusers” including this player. We asked for evidence, they stalled over formalities and finally stopped responding entirely. A Warning was posted. closed Public Complaint
12 May Smartlive NetEnt, Microgaming, etc. UKGC The casino had publicly stated they wanted to clear their name and would review all old cases. Player’s case was from 2013: they’d had a balance of $32k+ and had been locked out of their account. Y? Casino claimed the player had violated Max Bet Terms, we showed those Terms were after the play dates in question. Long story short: Smartlive’s license was soon revoked by the UKGC, they later crashed and burned. closed Private complaint
13 May 18Bet Quickfire, Microgaming (?) Curaçao Player’s complaint was that winnings were denied and cancelled, casino said the deposits had been made then cancelled (possibly by the player’s bank) n The player tried using evidence from previous deposits to prove his case. When I pressed for actual evidence the player went to the forums to complain that our PAB service was not producing results. PAB was cancelled. cancelled Public Complaint
16 May Inetbet RTG Curaçao Player claimed that a $12k WD was denied by the casino on false grounds of failed deposits. n Turned out the player was simply lying: they’d won the $12k, then played it all back and issued a bunch of chargebacks. PAB closed and player banned from Casinomeister. closed Private complaint
16 May Casino Grand Bay Betsoft (?) Malta Casino had approved and tried to pay a $2000+ WD but failed because of bank issues. Casino later cancelled the WD and refused to pay. n Player ended up accepting a settlement they didn’t particularly like but felt is was better than nothing. Case closed. resolved Private complaint
18 May Betway Microgaming Malta, UKGC Player reported that a £2665 WD had been stopped by the casino because of start bonus “max withdraw” limits, player said it had actually been a deposit bonus they’d received. Y The casino initially said the player would have to go to their ADR but we insisted that as an Accredited casino they should be ready, willing and able to deal with us directly. Player then contacted us to say they’d been paid in full. resolved Private complaint
19 May All Jackpots MGS Malta Player’s complaint was that the casino was stalling on a $300 WD. n Casino said it was the player’s fault, something about incorrect WD methods. In the end the player reported they’d been paid in full. resolved Private complaint
19 May Casino Cruise NetEnt, Microgaming, etc. Malta, UKGC Player claimed their winnings of roughly £1000 had been denied on the grounds that the deposit had been made through Neteller. n The Terms actually said that Neteller deposits were fine, just that no Welcome Bonus would be given. Player later reported having been paid. resolved Public Complaint
21 May All Jackpots MGS Malta Player’s complaint was that they’d won €3000 on a reload bonus but had later been locked out and winnings confiscated. Y Casino (eventually) provided evidence that the player was connected to at least ten other accounts. PAB closed and player banned from Casinomeister. fraudster Private complaint
22 May Grand Fortune RTG Curaçao Player had taken a NDB, won and wanted to WD per the max WD limit. Casino asked for KYC documents twice then denied the winnings. y Casino later reversed itself and paid in full. resolved Public Complaint
31 May Bovada RTG Kahnawake Player had requested a $3000 WD, received part of it, waited but the balance never come through. Casino said “processor issues” but still no balance. n Casino people said “blah blah delays blah blah” and eventually paid the player in full. resolved Private complaint
Total Complaints = 15 | Bonus related = 33% | * Bonus Issue