March 2016

This is the summary of February 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbritation March 2016

DATE CASINO SOFTWARE JURISDICTION THE PROBLEM BONUS COMMENTS STATUS LINK
Mar Casino Cruise Microgaming, NetEnt, etc Malta, UK A re-submit of the 29 Feb PAB Public Complaint
01 Mar Casino Cruise Microgaming, NetEnt, etc Malta, UK Player claimed that his girl-friend had played at the casino without his knowledge. Casino confiscated winnings of €3100 . Y Evidence from the casino showed this to be a clear case of player fraud (multi-accounting). We supported the casino’s decision and booted the player off Casinomeister for PAB fraud. fraudster Public Complaint
01 Mar SpinEmpire NetEnt, Microgaming Curacao, Malta The player tried to withdraw €1100 but the balance was confiscated. Casino claimed there had been issues with the verification documents. Y The casino refused to discuss the issue with the player and later refused to respond to the PAB: Warning posted. closed (casino AWOL) Private complaint
2 Mar Exclusive Casino Betsoft, EveryMatrix, etc ??? The player had been told (repeatedly) by Support that there was no withdrawal limit on a promotion yet when the player did withdraw a limit was imposed. Y The casino said “Terms apply” regardless of what Support said. A Warning was issued against the casino. closed Public Complaint
2 Mar Chance Hill Betsoft Curacao The player complained because he had taken a bonus that he received via email but was later told by the casino that he was ineligible and deposits were returned. Y It is the Terms not an email that determine the applicability of a bonus. The player knew this because he’d taken the same bonus before and had been compensated for his troubles. closed Private complaint
4 Mar Ladbrokes Playtech Gibraltar, UK Player reported that the casino was stalling on the payment of a £70 win by endlessly requesting and rejecting verification documents. ? Sorry, Ladbrokes is notorious for ignoring player issues. We can’t help because they won’t discuss PABs. ncd Private complaint
4 Mar WinBig21 Rival Cyprus ? Player took a huge bonus, won large, took the max withdrawal and received nothing in spite of an endless string of promised payment dates. Y Yet another in a string of recent complaints about payments at this casino: a Warning was previously issued. closed (casino AWOL) Private complaint
5 Mar Exclusive Casino Betsoft, EveryMatrix, etc ??? As before, player asked Support “does bonus XYZ have a withdrawal limit?” Support said “no”, twice. Player won, tried to withdraw, casino said “Sorry, you can only withdraw $x per the Terms.” Y And as before the casino was adamant: “it doesn’t matter what Support said, bonus Terms apply as written.” See previous Warning. closed Public Complaint
8 Mar Stargames Novomatic, etc Malta Player took a bonus offered via email, won, tried to WD. Casino said “Your payout request was cancelled and your unjustly earned winnings will be held back.” Y Casino replied to the PAB: “we are within our rights to retain unrightfully gained winnings, in particular when the player has already been paid out more than he has deposited on his account.” A Warning was issued. ongoing Private complaint
9 Mar Buzzluck RTG Kahnawake Player complained that they had been “viciously attacked” by an unusually bad run on roulette, wanted us to investigate. N We found the player’s losing streak was not as bad as claimed and that they’d been betting usually aggressively. Player became very abusive and was booted off of Casinomeister. closed Private complaint
9 Mar Devilfish Betsoft,etc UK Player’s complaint was that the casino had failed to specify that winnings on a NDB were subject to large play-through requirements. Y Ongoing. TBD Public Complaint
14 Mar SlotMadness NuWorks Costa Rica Player reported unacceptable delays in a $800 payment. ? Casino apologized for the delays, paid the player in full. resolved Private complaint
18 Mar WinBig21 Rival Cyprus ? Player reported the casino was using slo-pay and no-pay tactics on a $27,000 winnings balance. ? More of the same BS from this casino, see the Warning previously posted. closed (casino AWOL) Private complaint
18 Mar 3Dice Proprietary Curacao Another report of slow payments, this time on a $42,000 balance. ? Casino said they’d process the total as weekly partial payments. They did exactly that and the player was paid in full. resolved Private complaint
20 Mar Bovada RTG, etc Kahnawake Player claimed the casino was stalling on payment of $20,000 winnings by endlessly asking for documents. N Turned out the casino had good reasons to doubt the player’s authenticity. Player ignored the PAB FAQ guidelines so the PAB was closed. closed Public Complaint
25 Mar VideoSlots Playtech, Rival, etc Malta, UK Player reported an excessive delay on a modest payment request. ? The player’s PAB was incomplete: waiting for the necessary info before proceeding. ongoing Private complaint
Total Complaints = 15 | Bonus related = 53% | * Bonus Issue