This is the summary of February 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.
Player Arbritation March 2016 | ||||||||
| DATE | CASINO | SOFTWARE | JURISDICTION | THE PROBLEM | BONUS | COMMENTS | STATUS | LINK |
| Mar | Casino Cruise | Microgaming, NetEnt, etc | Malta, UK | A re-submit of the 29 Feb PAB | Public Complaint | |||
| 01 Mar | Casino Cruise | Microgaming, NetEnt, etc | Malta, UK | Player claimed that his girl-friend had played at the casino without his knowledge. Casino confiscated winnings of €3100 . | Y | Evidence from the casino showed this to be a clear case of player fraud (multi-accounting). We supported the casino’s decision and booted the player off Casinomeister for PAB fraud. | fraudster | Public Complaint |
| 01 Mar | SpinEmpire | NetEnt, Microgaming | Curacao, Malta | The player tried to withdraw €1100 but the balance was confiscated. Casino claimed there had been issues with the verification documents. | Y | The casino refused to discuss the issue with the player and later refused to respond to the PAB: Warning posted. | closed (casino AWOL) | Private complaint |
| 2 Mar | Exclusive Casino | Betsoft, EveryMatrix, etc | ??? | The player had been told (repeatedly) by Support that there was no withdrawal limit on a promotion yet when the player did withdraw a limit was imposed. | Y | The casino said “Terms apply” regardless of what Support said. A Warning was issued against the casino. | closed | Public Complaint |
| 2 Mar | Chance Hill | Betsoft | Curacao | The player complained because he had taken a bonus that he received via email but was later told by the casino that he was ineligible and deposits were returned. | Y | It is the Terms not an email that determine the applicability of a bonus. The player knew this because he’d taken the same bonus before and had been compensated for his troubles. | closed | Private complaint |
| 4 Mar | Ladbrokes | Playtech | Gibraltar, UK | Player reported that the casino was stalling on the payment of a £70 win by endlessly requesting and rejecting verification documents. | ? | Sorry, Ladbrokes is notorious for ignoring player issues. We can’t help because they won’t discuss PABs. | ncd | Private complaint |
| 4 Mar | WinBig21 | Rival | Cyprus ? | Player took a huge bonus, won large, took the max withdrawal and received nothing in spite of an endless string of promised payment dates. | Y | Yet another in a string of recent complaints about payments at this casino: a Warning was previously issued. | closed (casino AWOL) | Private complaint |
| 5 Mar | Exclusive Casino | Betsoft, EveryMatrix, etc | ??? | As before, player asked Support “does bonus XYZ have a withdrawal limit?” Support said “no”, twice. Player won, tried to withdraw, casino said “Sorry, you can only withdraw $x per the Terms.” | Y | And as before the casino was adamant: “it doesn’t matter what Support said, bonus Terms apply as written.” See previous Warning. | closed | Public Complaint |
| 8 Mar | Stargames | Novomatic, etc | Malta | Player took a bonus offered via email, won, tried to WD. Casino said “Your payout request was cancelled and your unjustly earned winnings will be held back.” | Y | Casino replied to the PAB: “we are within our rights to retain unrightfully gained winnings, in particular when the player has already been paid out more than he has deposited on his account.” A Warning was issued. | ongoing | Private complaint |
| 9 Mar | Buzzluck | RTG | Kahnawake | Player complained that they had been “viciously attacked” by an unusually bad run on roulette, wanted us to investigate. | N | We found the player’s losing streak was not as bad as claimed and that they’d been betting usually aggressively. Player became very abusive and was booted off of Casinomeister. | closed | Private complaint |
| 9 Mar | Devilfish | Betsoft,etc | UK | Player’s complaint was that the casino had failed to specify that winnings on a NDB were subject to large play-through requirements. | Y | Ongoing. | TBD | Public Complaint |
| 14 Mar | SlotMadness | NuWorks | Costa Rica | Player reported unacceptable delays in a $800 payment. | ? | Casino apologized for the delays, paid the player in full. | resolved | Private complaint |
| 18 Mar | WinBig21 | Rival | Cyprus ? | Player reported the casino was using slo-pay and no-pay tactics on a $27,000 winnings balance. | ? | More of the same BS from this casino, see the Warning previously posted. | closed (casino AWOL) | Private complaint |
| 18 Mar | 3Dice | Proprietary | Curacao | Another report of slow payments, this time on a $42,000 balance. | ? | Casino said they’d process the total as weekly partial payments. They did exactly that and the player was paid in full. | resolved | Private complaint |
| 20 Mar | Bovada | RTG, etc | Kahnawake | Player claimed the casino was stalling on payment of $20,000 winnings by endlessly asking for documents. | N | Turned out the casino had good reasons to doubt the player’s authenticity. Player ignored the PAB FAQ guidelines so the PAB was closed. | closed | Public Complaint |
| 25 Mar | VideoSlots | Playtech, Rival, etc | Malta, UK | Player reported an excessive delay on a modest payment request. | ? | The player’s PAB was incomplete: waiting for the necessary info before proceeding. | ongoing | Private complaint |
| Total Complaints = 15 | Bonus related = 53% | * Bonus Issue | ||||||||