March 2016

This is the summary of February 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbritation March 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
MarCasino CruiseMicrogaming, NetEnt, etcMalta, UKA re-submit of the 29 Feb PABPublic Complaint
01 MarCasino CruiseMicrogaming, NetEnt, etcMalta, UKPlayer claimed that his girl-friend had played at the casino without his knowledge. Casino confiscated winnings of €3100 .YEvidence from the casino showed this to be a clear case of player fraud (multi-accounting). We supported the casino’s decision and booted the player off Casinomeister for PAB fraud.fraudsterPublic Complaint
01 MarSpinEmpireNetEnt, MicrogamingCuracao, MaltaThe player tried to withdraw €1100 but the balance was confiscated. Casino claimed there had been issues with the verification documents.YThe casino refused to discuss the issue with the player and later refused to respond to the PAB: Warning posted.closed (casino AWOL)Private complaint
2 MarExclusive CasinoBetsoft, EveryMatrix, etc???The player had been told (repeatedly) by Support that there was no withdrawal limit on a promotion yet when the player did withdraw a limit was imposed.YThe casino said “Terms apply” regardless of what Support said. A Warning was issued against the casino.closedPublic Complaint
2 MarChance HillBetsoftCuracaoThe player complained because he had taken a bonus that he received via email but was later told by the casino that he was ineligible and deposits were returned.YIt is the Terms not an email that determine the applicability of a bonus. The player knew this because he’d taken the same bonus before and had been compensated for his troubles.closedPrivate complaint
4 MarLadbrokesPlaytechGibraltar, UKPlayer reported that the casino was stalling on the payment of a £70 win by endlessly requesting and rejecting verification documents.?Sorry, Ladbrokes is notorious for ignoring player issues. We can’t help because they won’t discuss PABs.ncdPrivate complaint
4 MarWinBig21RivalCyprus ?Player took a huge bonus, won large, took the max withdrawal and received nothing in spite of an endless string of promised payment dates.YYet another in a string of recent complaints about payments at this casino: a Warning was previously issued.closed (casino AWOL)Private complaint
5 MarExclusive CasinoBetsoft, EveryMatrix, etc???As before, player asked Support “does bonus XYZ have a withdrawal limit?” Support said “no”, twice. Player won, tried to withdraw, casino said “Sorry, you can only withdraw $x per the Terms.”YAnd as before the casino was adamant: “it doesn’t matter what Support said, bonus Terms apply as written.” See previous Warning.closedPublic Complaint
8 MarStargamesNovomatic, etcMaltaPlayer took a bonus offered via email, won, tried to WD. Casino said “Your payout request was cancelled and your unjustly earned winnings will be held back.”YCasino replied to the PAB: “we are within our rights to retain unrightfully gained winnings, in particular when the player has already been paid out more than he has deposited on his account.” A Warning was issued.ongoingPrivate complaint
9 MarBuzzluckRTGKahnawakePlayer complained that they had been “viciously attacked” by an unusually bad run on roulette, wanted us to investigate.NWe found the player’s losing streak was not as bad as claimed and that they’d been betting usually aggressively. Player became very abusive and was booted off of Casinomeister.closedPrivate complaint
9 MarDevilfishBetsoft,etcUKPlayer’s complaint was that the casino had failed to specify that winnings on a NDB were subject to large play-through requirements.YOngoing.TBDPublic Complaint
14 MarSlotMadnessNuWorksCosta RicaPlayer reported unacceptable delays in a $800 payment.?Casino apologized for the delays, paid the player in full.resolvedPrivate complaint
18 MarWinBig21RivalCyprus ?Player reported the casino was using slo-pay and no-pay tactics on a $27,000 winnings balance.?More of the same BS from this casino, see the Warning previously posted.closed (casino AWOL)Private complaint
18 Mar3DiceProprietaryCuracaoAnother report of slow payments, this time on a $42,000 balance.?Casino said they’d process the total as weekly partial payments. They did exactly that and the player was paid in full.resolvedPrivate complaint
20 MarBovadaRTG, etcKahnawakePlayer claimed the casino was stalling on payment of $20,000 winnings by endlessly asking for documents.NTurned out the casino had good reasons to doubt the player’s authenticity. Player ignored the PAB FAQ guidelines so the PAB was closed.closedPublic Complaint
25 MarVideoSlotsPlaytech, Rival, etcMalta, UKPlayer reported an excessive delay on a modest payment request.?The player’s PAB was incomplete: waiting for the necessary info before proceeding.ongoingPrivate complaint
Total Complaints = 15 | Bonus related = 53% | * Bonus Issue