June 2016

This is the summary of June 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration June 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
01 JunLion SlotsRivalCuraçaoPlayer won using a NDB and requested payment. After several rounds of KYC the casino denied payment on the grounds that the player had another account “on the Rival platform”.Y?Casino never responded to the complaint, a Warning was posted.closedPublic Complaint
06 JunGrand FortuneRTGCuraçaoPlayer said they’d requested self-exclusion and explicitly told the casino it was for “problem gambling” reasons. Weeks later they were able to re-active their account and play again.nThe casino publicly announced that there had been some confusion at the time of the player’s SE request but that his accounts were now closed permanently.resolvedPublic Complaint
7 JunGalaAmaya, IGT, etc.Gibraltar, UKGCPlayer reported that they’d won on a bonus and been denied the winnings on the grounds that they’d exceeded max bet limits which they denied.yCasino refused to discuss the issue, said the player had no choice but to go to their ADR. Casino was removed from the Accredited section.closedPublic Complaint
8 JunRedbet CasinoNetEnt, MicrogamingMalta, UKGCPlayer claimed that he had repeatedly requested self-exclusion at the casino and had repeatedly been allowed to reregister.nTurns out the player was almost certainly trying to scam the casino into returning deposits: the SE requests were always vague and when asked to confirm that he wanted to be barred from the casino he’d never responded.closedPublic Complaint
10 Jun123vegaswinBetsoft Gaming Ltd, XproGamingCosta RicaPlayer had won on Welcome Bonus and requested WD, casino verified the KYC and said “24-48 hours”. After months of waiting and over 40 calls to the casino they still had nothing.yCasino never responded to the complaint, a Warning was posted.closedPrivate complaint
10 JunChancehillMicrogaming, NetEnt, SoftSwiss, etc.Malta, UKGCPlayer claimed the casino was stalling on payment of roughly £2000, giving only excuses.nThe PAB was incomplete and full of errors, the OP never responded to requests for corrections and additional info.closedPrivate complaint
11 JunLucky StarNetEnt, BetsoftCuraçaoPlayer claimed that they’d set a loss limit at the casino but because for mishandling she was able to lose $196k in winnings.nTurned out the player had assumed “loss limit” meant “lost bets total” while the casino implemented it to mean “lost net deposits”. Never assume.closedPrivate complaint
20 JunBetcoinBetsoft , EndorphinaNone?!Player had screenshot evidence showing that their win on a slots jackpot should have been around 1M credits rather than the 1k they received.yCasino first said “ineligible because it was a bonus spin” except the Terms said no such thing. Then they said “jackpot only occurs if the max bet is made at the highest denomination” which again didn’t apply because the jackpot changes with the denomination played. Finally they said “it is Betsoft’s problem not ours” at which point we posted a Warning and closed the case.closedPrivate complaint
20 JunInetBet EuroRTGCuraçaoPlayer said they’d made a €925 WD but only received €250.YTurned out the player had violated Max Bet rules so the casino had cancelled the winnings and returned the deposit. We supported their actions.closedPrivate complaint
20 JunInetBet EuroRTGCuraçaoPlayer claimed that his WDs where being unreasonably delayed.nCasino had good evidence that the player was running multiple accounts: case closed.closedPrivate complaint
27 JunAlways Cool “AC” casinoPirated Netent, Playtech and NovomaticUnlicensedPlayer reported problems getting the casino to pay a $900 WD.nYup, that’ll happen at clapped-out Rogue clip-joints like this place. See Rogue by affiliationin the pitPrivate complaint
28 JunBGOIGT, Net Entertainment, Microgaming, etc.Alderney, UKGCPlayer claimed the casino has given her bad information regarding Max Bet on a slot game and thereby cancelled her £5000 winnings.yTurned out the player had repeatedly contacted Support to ask about the Max Bet thing until they found someone who gave the wrong answer. Then they played. That’s shifty business on the player’s part: PAB closed.closedPrivate complaint
29 JunSlots PlusRTG?Panama (for.eu site) Costa Rica for US?Player said they’d been getting the run-around on a $400+ WD request.nPlayer had had a string of PABs against non-Accredited casinos. Reminded them of the One Free Shot rule and sent them on their way.closedPrivate complaint
Total Complaints = 13 | Bonus related = 46% | * Bonus Issue