July 2016

This is the summary of July 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration July 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
01 JulLeo VegasNetEnt, Playtech, etc.Malta, UKGCPlayer claimed that their game of choice was faulty and only had an RTP of 33%.NWe passed the player’s complaint on to the casino but RTP issues are beyond the scope of our PAB service.closedPrivate complaint
01 JulSporting IndexNetEnt, Microgaming, etc.UKGCPlayer reported that deposits and winnings were confiscated because of self-exclusion “at a sister site”.?Casino said “the action taken was well within the parameters of both ours and EveryMatrix account operating rules.” However the player was fully refunded their deposits.resolvedPublic Complaint
4 JulGrande VegasRTGCuraçaoPlayer claimed that the casino had “without any reason closed my account and revoked my winnings”.yThe OP turned out to be a fraudster: bootified!closedPublic Complaint
6 JulCherryNetEnt, Microgaming, etc.MaltaPlayer’s issue was that two years previously the casino had confiscated winnings of €2000 for “max bet” violations. Player claimed that at the time there was no such Term.yCasino showed that the Term had been in place four weeks before the player had signed on and played. Player accused us of “helping casino to avoid paying players” but no counter evidence was provided and the case was closed.closedPrivate complaint
6 JulQuasargamingNovomaticMaltaPlayer had been given a birthday bonus chip, played it and tried to withdraw but the casino imposed a Max WD limit. Player said that no such limit was in the Terms.yPlayer later reported that their balance had been restored and successfully withdrawn: case closed.resolvedPrivate complaint
9 JulLucky247MGSMalta, UKGCPlayer took a bonus, “kept winning so kept upping my bet”, eventually racked up winnings of £4700+ which the casino later cancelled for “max bet” Terms violations. Player said they’d never heard of such a thing.yIgnorance of the Terms is no excuse for breaking them, case closed.closedPublic Complaint
10 JulLucky ClubNuWorksCuraçao/Cyprus?Player had taken a NDB, played and won €180. WD was denied on the grounds that the player was from a restricted country. Player claimed there had been no such restriction when they’d signed on.yCasino showed the restriction against the player’s country had been in place for four days at the time the player took the bonus. Case closed.closedPublic Complaint
16 JulAll AustralianNetEnt, AmaticMalta, UKGCPlayer claimed that they’d won an AUD$86000 jackpot, had requested a WD which had been confirmed, continued to play and ended up with a balance of zero.??Turned out the player had not requested the full WD but had simply inquired about WD Terms and had continued to play, made a few smaller WDs along the way, and played the balance away.closedPrivate complaint
16 JulRoyal VegasMGSMaltaPlayer had apparently burned through their $100 deposit in 15 minutes and felt ripped off: “it just seemed dodgey”.yUnfortunately game analysis is beyond the scope of the PAB process: no can do.closedPrivate complaint
17 JulEverygameEveryMatrixMalta, CuraçaoPlayer’s complaint was that they’d had a bunch of loyalty points but when they’d gone to redeem them there were none.yPlayer had had a previous PAB weeks before and this one was not regarding an Accredited casino: Sorry, please mind the One Free Shot rule.closedPrivate complaint
20 JulCool CatRTGCosta RicaPlayer reported a stalled $350 WD.nSee above re One Free Shot.closedPrivate complaint
22 JulJetbullNetEnt, Microgaming, etc.Malta, UKGCPlayer reported £1300 in stalled WDs.nCasino paid part of the player’s WD, claimed “payment provider … technical issues”. Two months later they’d still not managed to pay the player. A Warning was posted (since withdrawn).closedPublic Complaint
28 JulVirgin gamesEvolution, Gamesys, IGT, etc.Gibraltar, UKGCPlayer had apparently won £2000 which was cancelled because she’d apparently self-excluded at a “sister casino”.nThe casino initially said they wouldn’t discuss the case, then that they’d only discuss it as a Subject Access Request under the Data Protection Act. Player had since received deposits back and they’d had enough: case closed.closedPrivate complaint
28 JulSlottyvegasNetEnt, MicrogamingMalta, UKGCPlayer claimed that winnings in excess of €16000 had been improperly denied for bonus Terms violations including having no invitation to an invitation only bonus.yPlayer made claims but was unable to provide proof that they had received the required invitation: case closed.closedPrivate complaint
29 Jul123vegaswinBetsoft, NetEnt, Evolution, etc.Costa RicaPlayer reported that the casino was stalling on a £550 WD, wasn’t responding etc.yThe casino never responded to us either, and then they apparently did a runner. Casino AWOL, case closed.closedPrivate complaint
30 JulSlots GardenRTGCosta RicaPlayer’s issue was that a £2500 WD was apparently tied up in an argument over TermsyNot yet concluded.ongoingPrivate complaint
31 JulPlanet 7RTGCosta RicaPlayer reported that a £300 WD was stalled and they wanted outside help to get paid.nPlayer did get paid but somewhat less than expected because bonuses are non-cashable.resolvedPrivate complaint
Total Complaints = 17 | Bonus related = 59% | * Bonus Issue