January 2016

This is the summary of January 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbritation January 2016

DATE CASINO SOFTWARE JURISDICTION THE PROBLEM BONUS COMMENTS STATUS LINK
01 Jan Paddy power Playtech, etc Alderney, UK The OP claimed that the casino was being overly difficult about KYC documents on a €8600 withdrawal. ? The player ignored the PAB FAQ and our advice on how to proceed then went AWOL: case closed. closed Public Complaint
04 Jan All Jackpots Microgaming Malta Player won €2900 on a reload bonus and asked for a withdrawal. Player’s account was locked and the casino refused to explain or re-evaluate their decision. Y Casino provided good evidence of player fraud. closed Private complaint
04 Jan Grande Vegas RTG Curacao Player had played a free chip, won, and wanted the money. Casino said “no” and cancelled the winnings. Y Turned out the player had taken several free chips. Terms say ‘When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.’ closed Public Complaint
10 Jan 32Red Microgaming Gib, UK As the player said, “I was not impressed about getting an offer that had expired the previous day. It just not right”. Y The player’s complaint was forwarded to the casino, case closed. closed Private complaint
11 Jan Paddy Power Playtech, etc Alderney, UK Player thought the Terms of a bonus were unclear, assumed they had 7 days to fulfill the WR. Y We thought the bonus Terms were clear: deposit, meet the play-through, we’ll give you the bonus money which you have 7 days to use. When in doubt check with Support. closed Private complaint
13 Jan Casino Cruise Microgaming, NetEnt, etc Malta, UK Player’s first withdrawal was denied because of “max bet” Terms violations but they refunded some deposits. A subsequent withdrawal was denied because they said they’d refunded him too much. Y The casino ended up refunding all of the player’s deposits. Although this did not satisfy the player we thought it a fair and reasonable resolution to the problem. closed Private complaint
13 Jan Jackpot Knights Microgaming Curacao Player had apparently won €7000 but the casino refused the winnings and returned the player’s deposits claiming the player had violated the Terms regarding multiple accounts. N Evidence from the casino showed that there was more than enough justification for the casino’s actions against the player. closed Public Complaint
14 Jan Vinnarum NetEnt etc Malta Player’s winnings were denied because of “max bet” violations, player said it should be the casino’s responsibility to keep the player from making such mistakes. Y We disagree, it is the player’s responsibility to play within the Terms of the bonuses they take: case closed. closed Private complaint
15 Jan Inetbet.eu RTG Curacao Player complained that the casino was making too many demands regarding document verification. Y Casino people had some concerns about the player’s activities but eventually paid in full: case resolved. resolved Private complaint
17 Jan Betano ?? ?? Player claimed that the Terms regarding Free Spins was unclear and unfairly applied. Y Casino agreed that the error had been theirs, said they’d pay the player. Player was AWOL when asked to confirm. resolved Private complaint
18 Jan New Bingo Billy Parlay ?? Player said the site wasn’t crediting winnings properly … or at all. Y This player had previous PABs so the One Free Shot rule disqualified this one. closed Private complaint
20 Jan Casino Cruise Microgaming, NetEnt, etc Malta, UK Player said they’d won €12000 but the casino had confiscated it all and left only the original deposits. Y The casino’s records showed the player had repeatedly violated the “max bet” Terms of the bonuses the player had taken. closed Private complaint
Total Complaints = 12 | Bonus related = 83% | * Bonus Issue