January 2016

This is the summary of January 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbritation January 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
01 JanPaddy powerPlaytech, etcAlderney, UKThe OP claimed that the casino was being overly difficult about KYC documents on a €8600 withdrawal.?The player ignored the PAB FAQ and our advice on how to proceed then went AWOL: case closed.closedPublic Complaint
04 JanAll JackpotsMicrogamingMaltaPlayer won €2900 on a reload bonus and asked for a withdrawal. Player’s account was locked and the casino refused to explain or re-evaluate their decision.YCasino provided good evidence of player fraud.closedPrivate complaint
04 JanGrande VegasRTGCuracaoPlayer had played a free chip, won, and wanted the money. Casino said “no” and cancelled the winnings.YTurned out the player had taken several free chips. Terms say ‘When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.’closedPublic Complaint
10 Jan32RedMicrogamingGib, UKAs the player said, “I was not impressed about getting an offer that had expired the previous day. It just not right”.YThe player’s complaint was forwarded to the casino, case closed.closedPrivate complaint
11 JanPaddy PowerPlaytech, etcAlderney, UKPlayer thought the Terms of a bonus were unclear, assumed they had 7 days to fulfill the WR.YWe thought the bonus Terms were clear: deposit, meet the play-through, we’ll give you the bonus money which you have 7 days to use. When in doubt check with Support.closedPrivate complaint
13 JanCasino CruiseMicrogaming, NetEnt, etcMalta, UKPlayer’s first withdrawal was denied because of “max bet” Terms violations but they refunded some deposits. A subsequent withdrawal was denied because they said they’d refunded him too much.YThe casino ended up refunding all of the player’s deposits. Although this did not satisfy the player we thought it a fair and reasonable resolution to the problem.closedPrivate complaint
13 JanJackpot KnightsMicrogamingCuracaoPlayer had apparently won €7000 but the casino refused the winnings and returned the player’s deposits claiming the player had violated the Terms regarding multiple accounts.NEvidence from the casino showed that there was more than enough justification for the casino’s actions against the player.closedPublic Complaint
14 JanVinnarumNetEnt etcMaltaPlayer’s winnings were denied because of “max bet” violations, player said it should be the casino’s responsibility to keep the player from making such mistakes.YWe disagree, it is the player’s responsibility to play within the Terms of the bonuses they take: case closed.closedPrivate complaint
15 JanInetbet.euRTGCuracaoPlayer complained that the casino was making too many demands regarding document verification.YCasino people had some concerns about the player’s activities but eventually paid in full: case resolved.resolvedPrivate complaint
17 JanBetano????Player claimed that the Terms regarding Free Spins was unclear and unfairly applied.YCasino agreed that the error had been theirs, said they’d pay the player. Player was AWOL when asked to confirm.resolvedPrivate complaint
18 JanNew Bingo BillyParlay??Player said the site wasn’t crediting winnings properly … or at all.YThis player had previous PABs so the One Free Shot rule disqualified this one.closedPrivate complaint
20 JanCasino CruiseMicrogaming, NetEnt, etcMalta, UKPlayer said they’d won €12000 but the casino had confiscated it all and left only the original deposits.YThe casino’s records showed the player had repeatedly violated the “max bet” Terms of the bonuses the player had taken.closedPrivate complaint
Total Complaints = 12 | Bonus related = 83% | * Bonus Issue