This is the summary of December 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.
Player Arbitration December 2016 | ||||||||
| DATE | CASINO | SOFTWARE | JURISDICTION | THE PROBLEM | BONUS | COMMENTS | STATUS | LINK |
| 01 Dec | Spinit | Microgaming, Net Entertainment, Nyx | Malta, UKGC, Curaçao | Player claimed they had been allowed to re-register after self-excluding for reasons of gambling addiction, wanted all deposits back. | n | Turned out the player had never self-excluded, only requested their account be closed because of “poor RTP”. Furthermore the re-registrationS had used markedly different details in order to avoid detection. | closed | Private complaint |
| 02 Dec | Mr Green | Evolution, IGT Interactive, Microgaming, NetEnt | Malta, UKGC | Player was having problems completing KYC on a £600 WD, said the casino was asking for documents that were not possible to obtain. | n | PAB was incomplete, player was unavailable to provide the required info: player AWOL = case closed. | closed | Private complaint |
| 2 Dec | Club World | RTG | Curaçao | Player had been given information from chat Support that turned out to be wrong (tourney winnings were to be added to the game score not to the player’s account). | n | The casino proposed a settlement which the player accepted. | Resolved | Private complaint |
| 3 Dec | Slots Garden | RTG | Costa Rica | Player claimed they’d been waiting “2 or 3 months” for a $2000 WD request to be fulfilled. | n | Ongoing. | ongoing | Private complaint |
| 4 Dec | Casino Cruise | Microgaming, Netent, NYX | MGA, UKGC | Player complained that the casino was withholding £10,000 in winnings because of Terms violations – multiple accounts – but they had previously approved those accounts. | y? | Ongoing. | ongoing | Public Complaint |
| 5 Dec | Trada Casino | Microgaming, Pariplay, Netent | Isle of Man and UKGC | Player had won £700 on bonus play but the casino denied the winnings on the grounds of “max bet” Terms violations. | y | Player freely admitted to the Terms violations but said they hadn’t won on those bets so the casino should pay anyway. Sorry, that’s not how Terms work. Live and learn little grasshopper. | closed | Private complaint |
| 7 Dec | Lucky Red | RTG | Curaçao | Player claimed they had “many examples” from six months of play showing “the site is not fair”. Wanted us to warn other players. | n | Sorry, per the PAB FAQ games verification is beyond the scope of the PAB process. | closed | Private complaint |
| 8 Dec | Dreams Casino | RTG | Costa Rica | Player claimed that the casino had twice reduced their balance per the “max win” clause of a free chip. | n | Sounds like a simple Terms issue but the casino hasn’t fully responded yet: ongoing. | ongoing | Private complaint |
| 9 Dec | PKR | Evolution, Kiron, Microgaming | Alderney, UKGC | Casino was denying a £10k WD request on the grounds that “max bet” Terms had been breached. Player said the Terms hadn’t been visible, hidden under a pop-up. | y | Ongoing. | ongoing | Public Complaint |
| 9 Dec | Mr Ringo | Microgaming, NetEnt, Novomatic | Malta | Player had been informed by the casino that their winnings were in jeopardy because they’d detected another account; player was offered either a return of their deposits or escalation of the matter to the MGA. | y | Casino reported that they’d reviewed the case and decided to pay the player. Player confirmed payment received. | Resolved | Public Complaint |
| 11 Dec | Spinit | Microgaming, Net Entertainment, Nyx | Malta, UKGC, Curaçao | Player reported that the casino was not paying a £150 WD. | y | Turned out the casino had just been doing KYC, said they’d pay the player in full. Haven’t yet heard back from the player that payment is confirmed. | resolved | Private complaint |
| 12 Dec | Slotocash | RTG | Curaçao | Player had apparently been blacklisted at this casino group and wanted to know how to clear their name. | n | That’s a tough one. We can asked the casino to help out with this but there are no guarantees: ongoing. | ongoing | Private complaint |
| 16 Dec | InetBet | RTG | Curaçao | player claimed the casino had unjustly confiscated winnings and lied about KYC procedures. | n | I’ve worked with this casino for almost a decade and have seen zero justification for the player’s accusations. Furthermore the casino does have Terms related to acceptable delays in fulfilling KYC requests which the player repeatedly broke. Sorry, the casino’s actions were justified: case closed. | closed | Public Complaint |
| 19 Dec | Jackpot Paradise | ELK, Microgaming, NetEnt | MGA, UKGC | Player reported that after a very glitchy run on Aloha (they’d been offered Free Spins but they never showed) she’d requested her account closed. The casino did so but apparently took her £56 balance in doing so. | y | The casino said they’d offered compensation and the player had accepted. Ongoing. | ongoing | Public Complaint |
| 20 Dec | Rubyslots | RTG | Costa Rica | Player reported being stalled by the casino on a $190 WD. | n | Ongoing. | ongoing | Private complaint |
| 20 Dec | Betsson | Evolution, Jadestone, Leander, WMS | Malta | Player thought the casino’s web page concerning responsible gambling was misleading and short on facts. | n | The player’s suggestions have been passed on to the casino. | resolved | Private complaint |
| 22 Dec | Mr Ringo | Microgaming, NetEnt, Novomatic | Malta | Player claimed the casino had changed the Terms after his betting and thereby denied his winnings. | y | Ongoing. | ongoing | Public Complaint |
| 27 Dec | Intertops | RTG | Kahnawake | Player’s claim was that the casino had cancelled $5800+ in winnings on the grounds that the player had violated the Terms regarding deposits required in order to claim deposit bonuses. | y | The player had tried to beat the deposit requirement by simply moving his money back and forth between casino and sportsbook: bad idea. Case closed. | closed | Private complaint |
| 27 Dec | Rizk | Net Ent, Microgaming, Play n Go, Quickspin | Malta, Curacao, UKGC pending | Player claimed that their account had been locked after they’d reported a faulty payout from roulette. | n | Ongoing. | ongoing | Private complaint |
| 30 Dec | Maple Casino | MGS | Malta | Player reported that a $900 WD had been processed but the money had never arrived. | n | Turned out to be a problem at the player’s bank. Player provided an alternate payment option and received full payment. | Resolved | Private complaint |
| Total Complaints = 20 | Bonus related = 40% | * Bonus Issue | ||||||||