December 2016

This is the summary of December 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration December 2016

DATECASINOSOFTWAREJURISDICTIONTHE PROBLEMBONUSCOMMENTSSTATUSLINK
01 DecSpinitMicrogaming, Net Entertainment, NyxMalta, UKGC, CuraçaoPlayer claimed they had been allowed to re-register after self-excluding for reasons of gambling addiction, wanted all deposits back.nTurned out the player had never self-excluded, only requested their account be closed because of “poor RTP”. Furthermore the re-registrationS had used markedly different details in order to avoid detection.closedPrivate complaint
02 DecMr GreenEvolution, IGT Interactive, Microgaming, NetEntMalta, UKGCPlayer was having problems completing KYC on a £600 WD, said the casino was asking for documents that were not possible to obtain.nPAB was incomplete, player was unavailable to provide the required info: player AWOL = case closed.closedPrivate complaint
2 DecClub WorldRTGCuraçaoPlayer had been given information from chat Support that turned out to be wrong (tourney winnings were to be added to the game score not to the player’s account).nThe casino proposed a settlement which the player accepted.ResolvedPrivate complaint
3 DecSlots GardenRTGCosta RicaPlayer claimed they’d been waiting “2 or 3 months” for a $2000 WD request to be fulfilled.nOngoing.ongoingPrivate complaint
4 DecCasino CruiseMicrogaming, Netent, NYXMGA, UKGCPlayer complained that the casino was withholding £10,000 in winnings because of Terms violations – multiple accounts – but they had previously approved those accounts.y?Ongoing.ongoingPublic Complaint
5 DecTrada CasinoMicrogaming, Pariplay, NetentIsle of Man and UKGCPlayer had won £700 on bonus play but the casino denied the winnings on the grounds of “max bet” Terms violations.yPlayer freely admitted to the Terms violations but said they hadn’t won on those bets so the casino should pay anyway. Sorry, that’s not how Terms work. Live and learn little grasshopper.closedPrivate complaint
7 DecLucky RedRTGCuraçaoPlayer claimed they had “many examples” from six months of play showing “the site is not fair”. Wanted us to warn other players.nSorry, per the PAB FAQ games verification is beyond the scope of the PAB process.closedPrivate complaint
8 DecDreams CasinoRTGCosta RicaPlayer claimed that the casino had twice reduced their balance per the “max win” clause of a free chip.nSounds like a simple Terms issue but the casino hasn’t fully responded yet: ongoing.ongoingPrivate complaint
9 DecPKREvolution, Kiron, MicrogamingAlderney, UKGCCasino was denying a £10k WD request on the grounds that “max bet” Terms had been breached. Player said the Terms hadn’t been visible, hidden under a pop-up.yOngoing.ongoingPublic Complaint
9 DecMr RingoMicrogaming, NetEnt, NovomaticMaltaPlayer had been informed by the casino that their winnings were in jeopardy because they’d detected another account; player was offered either a return of their deposits or escalation of the matter to the MGA.yCasino reported that they’d reviewed the case and decided to pay the player. Player confirmed payment received.ResolvedPublic Complaint
11 DecSpinitMicrogaming, Net Entertainment, NyxMalta, UKGC, CuraçaoPlayer reported that the casino was not paying a £150 WD.yTurned out the casino had just been doing KYC, said they’d pay the player in full. Haven’t yet heard back from the player that payment is confirmed.resolvedPrivate complaint
12 DecSlotocashRTGCuraçaoPlayer had apparently been blacklisted at this casino group and wanted to know how to clear their name.nThat’s a tough one. We can asked the casino to help out with this but there are no guarantees: ongoing.ongoingPrivate complaint
16 DecInetBetRTGCuraçaoplayer claimed the casino had unjustly confiscated winnings and lied about KYC procedures.nI’ve worked with this casino for almost a decade and have seen zero justification for the player’s accusations. Furthermore the casino does have Terms related to acceptable delays in fulfilling KYC requests which the player repeatedly broke. Sorry, the casino’s actions were justified: case closed.closedPublic Complaint
19 DecJackpot ParadiseELK, Microgaming, NetEntMGA, UKGCPlayer reported that after a very glitchy run on Aloha (they’d been offered Free Spins but they never showed) she’d requested her account closed. The casino did so but apparently took her £56 balance in doing so.yThe casino said they’d offered compensation and the player had accepted. Ongoing.ongoingPublic Complaint
20 DecRubyslotsRTGCosta RicaPlayer reported being stalled by the casino on a $190 WD.nOngoing.ongoingPrivate complaint
20 DecBetssonEvolution, Jadestone, Leander, WMSMaltaPlayer thought the casino’s web page concerning responsible gambling was misleading and short on facts.nThe player’s suggestions have been passed on to the casino.resolvedPrivate complaint
22 DecMr RingoMicrogaming, NetEnt, NovomaticMaltaPlayer claimed the casino had changed the Terms after his betting and thereby denied his winnings.yOngoing.ongoingPublic Complaint
27 DecIntertopsRTGKahnawakePlayer’s claim was that the casino had cancelled $5800+ in winnings on the grounds that the player had violated the Terms regarding deposits required in order to claim deposit bonuses.yThe player had tried to beat the deposit requirement by simply moving his money back and forth between casino and sportsbook: bad idea. Case closed.closedPrivate complaint
27 DecRizkNet Ent, Microgaming, Play n Go, QuickspinMalta, Curacao, UKGC pendingPlayer claimed that their account had been locked after they’d reported a faulty payout from roulette.nOngoing.ongoingPrivate complaint
30 DecMaple CasinoMGSMaltaPlayer reported that a $900 WD had been processed but the money had never arrived.nTurned out to be a problem at the player’s bank. Player provided an alternate payment option and received full payment.ResolvedPrivate complaint
Total Complaints = 20 | Bonus related = 40% | * Bonus Issue