This is the summary of April 2016’s “Player Arbitration” – complaints submitted to Casinomeister via here.
Player Arbitration April 2016 | ||||||||
| DATE | CASINO | SOFTWARE | JURISDICTION | THE PROBLEM | BONUS | COMMENTS | STATUS | LINK |
| 04 Apr | Anna Casino | Microgaming, NetEnt, Play’n GO | Curaçao, Malta | Player said the casino was withholding €5000, claimed they’d been falsely accused of having multiple accounts. | y | Turned out there was good reason to suspect the player and the phantom “other” account. In the end we supported the casino’s decision against the player. | closed | Private complaint |
| 04 Apr | Park Lane | Amaya, Betsoft, etc. | Curaçao | Player claimed to have won €24000 over several days but the entire amount was confiscated because of “a bug in the system”. | Y | The PAB was incomplete and the player never responded to our request for further info and corrections: player AWOL = case closed. | closed | Public Complaint |
| 04 Apr | Bet365 | Playtech, Aristocrat | Gibraltar, UKGC | Player reported that £29000+ had been confiscated after an extended disagreement over payment methods. | n | Casino people told us that they were “not player facing” and would not discuss player complaints. The were pulled from the Accredited list and later won the 2016 Casinomeister Fall From Grace” award.” | closed | Private complaint |
| 6 Apr | Aladdin’s Gold | RTG | Kahnawake | Player expected an $1100 WD but only received $100: casino had limited the WD to a previous free chip. | Y | The casino said the winnings came from free games earned while doing the WR on the free chip so yes, there was a max WD in place. Casino offered the player a little something to ease the pain which the player accepted and played out. | closed | Private complaint |
| 7 Apr | Planet 7 Casino | RTG | Costa Rica | Player claimed he’d won $11000 and then was promptly locked out of his account. | ? | Turned out the player had multiple accounts at Casinomeister and had done non-Accred PABs before. When confronted with this he tried to blag his way through it. Player, meet curb. | closed | Private complaint |
| 10 Apr | Casumo | NetEnt, Microgaming, etc. | Malta, UKGC | Player reported having happily followed an email advert to the casino, played and lost. Then they “remembered” that they’d already self-excluded at the casino, wanted their money back. | y | Turned out the player had almost certainly changed enough info on the second registration to fly under the casino’s radar. Sorry dude, it sounds all too deliberate to us. | closed | Private complaint |
| 15 Apr | Casino Cruise | NetEnt, Microgaming, etc. | Malta, UKGC | The player had won and wanted to WD €3500 but the casino had stopped payment on the grounds of KYC issues. | n | The casino had taken care of things and the player was paid in full. | resolved | Private complaint |
| 15 Apr | Omni Casino | Playtech | Curaçao | Player said the casino had rejected their WD of €700, claimed document problems during KYC. | y | The casino was just being thorough. Docs were soon approved and player was paid. | resolved | Public Complaint |
| 19 Apr | Gossip Slots | BetSoft | Curaçao | Player claimed they’d been playing slots, had hit a bonus round, but the game had glitched out and reduced their balance. Same thing had apparently happened again. | Y | The player had originally complained to the casino about the glitch and was compensated. Then they’d falsely claimed the same game had glitched a 2nd time and paid out improperly. Turned out it was the same incident just rewarmed for another try at payment. | closed | Public Complaint |
| 19 Apr | Marsbet | NetEnt, Microgaming, etc. | Curaçao | An affiliate issue where there was €1800 owed but the account was locked without notice. | n | Casino people said they’d look into it but nothing came of it. Player submitted further documentation but when we inquired further they were AWOL: complainant AWOL = case closed. | closed | Private complaint |
| 20 Apr | Casino Luck | NetEnt, Microgaming, etc. | Malta, Curaçao | Player reported that a €2000 slots win was being denied because of a single spin over the max bet allowance. | y | The player failed to mention that they’d threatened the casino when they’d asked for a payout. The casino could have waived their one bet error but after the threats they were in no mood to do so. | closed | Public Complaint |
| 20 Apr | Casino Metropol | NetEnt, Microgaming, etc. | Malta & Alderney (?) | Player claimed that a €6500 balance had been confiscated without reason. | n | The casino people never responded, a Warning was posted. | closed | Private complaint |
| 23 Apr | Slots.LV | RTG, Rival | Kahnawake | Player said the casino had repeatedly promised a $600 WD but it kept getting cancelled, reversed, etc. | n | Casino people contacted the player and got things ironed out, player reported having been paid in full. | resolved | Public Complaint |
| 25 Apr | Dunder | NetEnt, Microgaming, etc. | Malta, UKGC | This PAB was woefully incomplete but it appeared that the OP was complaining about £1500 being confiscated and wanted us to “retrain staff”. | n | Player was not available to complete the PAB. There was that problem and “retrain staff” is a bit beyond our remit. Case closed. | closed | Private complaint |
| 29 Apr | Bitstarz | Betsoft, NetEnt, Microgaming, etc. | Curaçao | Player had apparently won 3.5 bitcoins but the casino refused to pay on Terms violations (bets exceeding “max bet”). | y | Player had been posting vigorously on the forums and continued to do so after submitting the PAB in spite of repeated warnings to read and respect the PAB FAQ: case closed. | closed | Public Complaint |
| Total Complaints = 15 | Bonus related = 53% | * Bonus Issue | ||||||||