This is the summary of September 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.
| Player Arbitration (PAB) | ||||
| Total Complaints = 10 | Bonus Related 60% | * Bonus Related Issue | ||||
| Date | Casino | Software | The problem | Outcome |
| 01 Sep | Stargames | Novomatic, etc | Player tried to withdraw winnings, they blocked his account. | The casino didn’t reply, the player went AWOL … ugh! Case closed. |
| 02 Sep | *123Bingo Online | Parlay | Player claimed the casino was being negligent in paying $13,000. | Turned out the player had played mostly Keno and Poker on a “Slots Only” bonus. Player booted from Casinomeister for BS-ing on his PAB. |
| 05 Sep | *Gibson Casino | Rival | Player said the casino was unfairly withholding a €380 withdrawal, casino’s reason was “max bet” violations but the player claimed there had been no bonus. | The casino did not prove the bonus issue but the player repeatedly refused to complete the KYC process, eventually everyone’s patience ran out and the case was closed. |
| 09 Sep | *Crazy Luck | Rival | Player claimed the casino was refusing to pay winnings derived from a %600 bonus. | This was the fourth consecutive PAB from the player concerning non-Accredited casinos. Dude, read the PAB FAQ with special attention to the One Free Shot rule. |
| 11 Sep | *Crazy Winners | Betsoft, etc | Player’s complaint was that the casino was not paying the €100 max payout on winnings from free spins. | Player later posted that the issue had been resolved. |
| 13 Sep | *Moon Games | 888, etc | Player reported that the casino was refusing to pay £1600 because the player had self-excluded at another casino owned by the 888/Cassava group. | This group is notorious for this type of activity yet refusing to disclose all the casinos in their group. There is a long-standing Warning so sorry, no can do. |
| 18 Sep | *Sky Vegas | Amaya, etc | Player’s issue was that the casino was refusing to pay £2500+ winnings for undisclosed reasons. | The casino said they would not discuss the case with us under any circumstances. A Warning was posted to alert players to the casino’s non-cooperation. |
| 23 Sep | Cupcake Bingo | 888, etc | Player tried to withdraw £500, was told the balance was forfeit because the player had self-excluded at another of the group’s casinos. This is 888/Cassava again. | See “Moon Games” above, same comments apply. |
| 30 Sep | BGO | Playtech | Player had played Super Monoploy and won £40. Casino removed the game (temporarily) and cancelled the winnings, claimed game error. | We thought it best to advise the player to take their case to BGO’s designated ADR: case transferred. |
| 30 Sep | Casino Midas | RTG | Player received a £2000 partial payment of £7200 winnings but the casino locked the account and confiscated the remainder claiming the player had used “technical methods”. | At first the casino said they’d respond to the player’s case within 24 hours but nothing came of it. Several reminders produced zero results. A Warning will be posted. |
| Total Complaints = 10 | Bonus related = 60% | * Bonus Issue | ||||