October 2015

This is the summary of October 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 7 | Bonus Related 71% | * Bonus Related Issue
Date Casino Software The problem Outcome
09 Oct South Beach Bingo TopGame, Rival, etc Player reported non-payment, SBB said “its not a win if you’re playing on mobile” which the player had been. SBB never responded to the PAB, player never heard a peep from them. We’ll be flaging these guys as “non-responsive” (see Casinomeister Warnings).
14 Oct *Spin Palace Microgaming Player had apparently won $33,000+ on a SUB, casino later said “sorry, max withdrawal is 6x your deposit” or, in this case, $150. Casino requested that the player take their case to eCOGRA, case transferred.
14 Oct *Malibu Club Rival Player used a SUB, wanted to receive the winnings by a method not offered by the casino. The casino is in the Grey Zone, the best we could do is pass the player’s info on to them which we did.
17 Oct *Casino Gates Microgaming, etc Player reported some complicated snafu related to play-through requirements on consecutive bonuses, wanted the casino to just give them some money. Casino did not reply to the PAB so we recommended they take it to the casino’s designated ADR (UKGC).
19 Oct Kaboo NetEnt Player’s account was locked with a £550 balance stuck in limbo, casino said they needed to enforce the UKGC rules regarding self-exclusion. Player and casino reached a settlement, case closed.
27 Oct *Silver Oak RTG Player complained the casino wasn’t paying $2000, filed the PAB because he wanted to “tarnish their reputation”. Sorry, “tarnishing reputations” is beyond the scope of the PAB process. Player then went ballistic on the forums and got themselves banned: case closed.
30 Oct *Spin Casino Microgaming Player reported that their account had been locked and the balance of £500 was inaccessible. Player took the case to the casino’s designated ADR (UKGC), that puts it out of our hands: case closed.
Total Complaints = 7 | Bonus related = 71% | * Bonus Issue