June 2015

This is the summary of June 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 14 | Bonus Related 50% | * Bonus Related Issue
Date Casino Software The problem Outcome
04 Jun *Pink Casino Microgaming The casino had cancelled a £9000+ win on the grounds that the player had violated their “max bet” Terms. Player’s argument was “I don’t think it should be necessary to read absolutely all the general terms just to play a bonus offer.” Sorry, that’s not the way it works: case closed.
03 Jun *MegaCasino SkillOnNet, etc Player’s issue was that winnings at this casino — £1700 — had been cancelled because of the player having previously self-excluded at another casino. Turned out the player had multiple identities and was scamming several casinos: PAB forfeited because of nefarious deeds.
09 Jun *Ruby Fortune Microgaming Player’s winnings of £6500+ were cancelled on the grounds they’d violated “max bet” Terms. Player said they’d asked Support and been given permission to proceed. We asked the player for proof of their agreement with Support, never heard back. Player hasn’t been back since so .. case closed.
10 Jun *Lotus Asia Saucify Player claimed that a $150 win had been denied because of “bonus abuse”. Player has been at Casinomeister for years, done PABs before, should know the One Free Shot Rule by now: case dismissed.
10 Jun *Slot Fusion Pirated? Same player as above, this time $150 denied for more bonus issues. As above, One Free Shot Rule says “case dismissed”.
13 Jun Casino Adrenaline Microgaming,NetEnt Player wanted prior deposits returned on the grounds that they had self-excluded at other casinos. Turned out the player had run this scam on other casinos in the past, tried to do it twice simultaneously this month: case dismissed, player booted for PAB fraud.
15 Jun *Global Live VueTec, etc Player claimed to have won €30,000+, said the casino “casino dragged my soul out trying to make me the bad person”. Turned out the casino was giving the player a hard time because the player was using bots, had multiple accounts, lied about the country they were playing from and had a bad habit of abusing the casino staff. PAB fraud = case closed.
17 Jun Boyle Sport Playtech, etc See Casino Adrenaline case above: same player, same scam. See Casino Adrenaline case above: same player, same scam.
17 Jun MegaCasino SkillOnNet, etc Player complained that over €40,000 in winnings had been denied “for using bots and software”. Turned out the player was using bots, not to mention multiple other Terms violations: case closed and player banned.
18 Jun Lucky Spins RTG Player reported problems getting paid $2000+ in withdrawals, casino had promised payment by snail-mail but apparently nothing ever arrived. Casino didn’t respond to this issue nor another like it, eventually they simple went off the air: case closed, casino AWOL.
19 Jun MB24 NetEnt Player tried to withdraw their balance — roughly €11,000 — but the casino was not cooperating. In May the casino claimed to be “under maintenance” but never returned to normal operations, appears to have gone off the air shortly thereafter.
22 Jun NetBet Amaya, etc Player claimed to be having troubles getting paid £12,000+. Casino said they’d tried several times to complete the players KYC, never succeeded. Player didn’t respond to email so that’s that: case closed.
28 Jun 5Dimes Betsoft, etc Player had apparently been informed by the casino that they were on a blacklist due to CC problems (charge-backs?), wanted us to help him clear his name. Casino said it was out of their hands and ours too for that matter, such a request was beyond the scope of the PAB process.
30 Jun *Lucky247 Microgaming Player said the casino was refusing to pay €7700 because of “irregular betting patterns”. In our investigations the player lied and then stopped responding: case dismissed.
Total Complaints = 14 | Bonus related = 50% | * Bonus Issue