This is the summary of June 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.
| Player Arbitration (PAB) | ||||
| Total Complaints = 14 | Bonus Related 50% | * Bonus Related Issue | ||||
| Date | Casino | Software | The problem | Outcome |
| 04 Jun | *Pink Casino | Microgaming | The casino had cancelled a £9000+ win on the grounds that the player had violated their “max bet” Terms. | Player’s argument was “I don’t think it should be necessary to read absolutely all the general terms just to play a bonus offer.” Sorry, that’s not the way it works: case closed. |
| 03 Jun | *MegaCasino | SkillOnNet, etc | Player’s issue was that winnings at this casino — £1700 — had been cancelled because of the player having previously self-excluded at another casino. | Turned out the player had multiple identities and was scamming several casinos: PAB forfeited because of nefarious deeds. |
| 09 Jun | *Ruby Fortune | Microgaming | Player’s winnings of £6500+ were cancelled on the grounds they’d violated “max bet” Terms. Player said they’d asked Support and been given permission to proceed. | We asked the player for proof of their agreement with Support, never heard back. Player hasn’t been back since so .. case closed. |
| 10 Jun | *Lotus Asia | Saucify | Player claimed that a $150 win had been denied because of “bonus abuse”. | Player has been at Casinomeister for years, done PABs before, should know the One Free Shot Rule by now: case dismissed. |
| 10 Jun | *Slot Fusion | Pirated? | Same player as above, this time $150 denied for more bonus issues. | As above, One Free Shot Rule says “case dismissed”. |
| 13 Jun | Casino Adrenaline | Microgaming,NetEnt | Player wanted prior deposits returned on the grounds that they had self-excluded at other casinos. | Turned out the player had run this scam on other casinos in the past, tried to do it twice simultaneously this month: case dismissed, player booted for PAB fraud. |
| 15 Jun | *Global Live | VueTec, etc | Player claimed to have won €30,000+, said the casino “casino dragged my soul out trying to make me the bad person”. | Turned out the casino was giving the player a hard time because the player was using bots, had multiple accounts, lied about the country they were playing from and had a bad habit of abusing the casino staff. PAB fraud = case closed. |
| 17 Jun | Boyle Sport | Playtech, etc | See Casino Adrenaline case above: same player, same scam. | See Casino Adrenaline case above: same player, same scam. |
| 17 Jun | MegaCasino | SkillOnNet, etc | Player complained that over €40,000 in winnings had been denied “for using bots and software”. | Turned out the player was using bots, not to mention multiple other Terms violations: case closed and player banned. |
| 18 Jun | Lucky Spins | RTG | Player reported problems getting paid $2000+ in withdrawals, casino had promised payment by snail-mail but apparently nothing ever arrived. | Casino didn’t respond to this issue nor another like it, eventually they simple went off the air: case closed, casino AWOL. |
| 19 Jun | MB24 | NetEnt | Player tried to withdraw their balance — roughly €11,000 — but the casino was not cooperating. | In May the casino claimed to be “under maintenance” but never returned to normal operations, appears to have gone off the air shortly thereafter. |
| 22 Jun | NetBet | Amaya, etc | Player claimed to be having troubles getting paid £12,000+. | Casino said they’d tried several times to complete the players KYC, never succeeded. Player didn’t respond to email so that’s that: case closed. |
| 28 Jun | 5Dimes | Betsoft, etc | Player had apparently been informed by the casino that they were on a blacklist due to CC problems (charge-backs?), wanted us to help him clear his name. | Casino said it was out of their hands and ours too for that matter, such a request was beyond the scope of the PAB process. |
| 30 Jun | *Lucky247 | Microgaming | Player said the casino was refusing to pay €7700 because of “irregular betting patterns”. | In our investigations the player lied and then stopped responding: case dismissed. |
| Total Complaints = 14 | Bonus related = 50% | * Bonus Issue | ||||