January 2015

This is the summary of January 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 19 | Bonus Related 74% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 Jan *LottoZone Microgaming Player had requested a WD of $1450, received only $75. Casino claimed bonus Terms violations but hasn’t specified anything further, has been unresponsive. Submitted, no reply. Went to MGA and initially they said “no pay” but we asked them to look again and the player got paid: case closed.
04 Jan Real Vegas RTG Player has been trying to get a $900 WD for over a year. Casino keeps saying “rest assured, it’s coming” but nothing ever happens. Unfortunately this casino has long been on the No Can Do list, we can’t help with this one.
04 Jan Jackpot City Microgaming Casino had apparently closed the player’s account because they had self-excluded at another casino, the end result being that $2900 in winnings was being withheld. Casino rep no longer has access to player info. Per the casino’s Terms the player’s only option is to take their case to a UKGC-approved ADR, in this case eCOGRA.
04 Jan *Casino-Mate Microgaming Using a sign-up bonus the player won €4400 but was told they could only withdraw 600. The max withdrawal is in accordance with the casino’s published Terms: case closed.
04 Jan *Casino.com Microgaming, etc Player won £6200 on a “match deposit” bonus, casino denied the withdrawal because of “changes in bet amount during play”. The PAB was submitted, the casino did not respond. Nor did the player when asked for a status update: case closed.
05 Jan *Sahara Sands Rival The player took a bonus, bet, won, submitted a withdrawal, reversed it, played on, won more and then took exception that the casino applied the “max bet” rules of the bonus. The player claimed that the Terms were not applicable to their case, we disagreed. Case closed.
06 Jan *Vic’s Bingo Parlay, etc Player had apparently won over $45k. The casino said they needed to see screenshots as proof. The player provided screenies but the casino continued to deny the winnings, then closed the player’s account. Casino never responded, Warning posted.
08 Jan Prime Slots NetEnt, etc Player reported the casino was stalling on payment of £700, kept asking for extra documents, etc. Unfortunately this casino is in the Rogue Pit, complaints are therefore ineligible for the PAB service.
09 Jan *Hippodrome Playtech Player claims that they’d requested a temporary closure of their account as a “cooling off” period but were able to re-open the account before the lock-out expired. Player settled with the casino offline, case closed.
09 Jan *10Bet Microgaming According to the player “they said i had broken their terms and conditions playing too high bet. So they didn’t pay.” Turns out the player had it right. The casino was particularly strict in applying said Terms but that’s pretty much their call to make. Case closed.
14 Jan *Joyland Playtech Player reported that the casino was not cooperating in terms of finding a workable payment solution for their withdrawal. Unfortunately this casino is in the Rogue Pit, complaints are therefore ineligible for the PAB service.
19 Jan Slotobank Microgaming, NetEnt, etc Player: “€1500 WD request … Support claimed maxbet rule violation … e-mails with vip-host has not helped (she claims the issue is still with “the relevant department”). No reply from representative here at Meister.” Casino never responded but the player told us “they offered me a deal where I got a part of the money”. He took the deal and that ends the case.
20 Jan *Major Tom Microgaming Casino had confiscated the player’s balance, claimed “account discrepancies”. Casino died, OP disappeared. Calling this one DOA.
21 Jan *CasinoRoom BetSoft, NetEnt, etc Player won £57000 on slots but the casino said they were going to confiscate it for “max bet” violations. Casino reversed itself and said they’d pay in full. Player confirmed this then .. silence. Assuming all was resolved as advertised.
23 Jan SportingBet various Player’s account was closed, SB claimed “chip dumping”. Player’s issue was settled in the player’s favour by the MGA.
24 Jan *BingoMania misc Player was having problems getting the site to honour a 5000% bonus offer. PAB withdrawn: player opted to hash things out on the forums instead.
25 Jan *Tradition Rival Player’s winnings had been drastically reduced because the casino apparently has a policy of capping withdrawals at 10x the original deposit. Unfortunately this casino is in the Rogue Pit, complaints are therefore ineligible for the PAB service.
27 Jan *123SlotsOnline Parlay ? Player’s complaint was that the casino accepted the deposit, gave a bonus and accepted the player’s wagers. Only when it came time to withdrawal did they mention that the player’s country was banned. Yup, bummer for the player, would be nice if the casino auto-blocked their country but the Terms did make it clear the player’s country was excluded: case closed.
28 Jan *SlotsMagic Amaya, etc Player’s registration details turned out to be invalid so the casino denied a withdrawal per the Terms. We pointed out the Terms violation, the player got miffy and asked us to close the PAB. Given the player’s pissy attitude we closed their forum account too.
Total Complaints = 19 | Bonus related = 74% | * Bonus Issue