February 2015

This is the summary of February 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 22 | Bonus Related 55% | * Bonus Related Issue
DateCasinoSoftwareThe problemOutcome
01 FebPoker RebelScionNetworkPlayer claimed the casino had spent a year stalling payment of $300+.Player had had previous PABs, we declined this one per the One Free Shot rule.
03 FebLeon GamingMicrogaming, etcPlayer reported that the casino had locked his account, claimed his documents were forged.The PAB was incomplete and the OP went AWOL: case closed.
04 FebParadise WinNetEnt, etcThe player complained that the casino had unreasonable Terms prohibiting the play of more than one game at a time.No response from the casino, Warning posted. Casino is “pending rogue”.
08 FebSecret SlotsDragonfish, etcPlayer reported having winnings of £380+ confiscated because they had previously registered at another Cassava casino.Cassava is notorious for this kind of thing but, as it happens, they paid this player. Happy days!
09 FebEypobetMicrogaming, NetEnt, etcPlayer reported having troubles getting paid on a €1400 withdrawal.Player later reported that the casino had paid in full.
09 Feb*DublinBetMicrogaming, BetSoft, etcPlayer claimed that their WR on a bonus had been reset when new management took over the casino.Casino did not respond, player posted “they fixed it” on the forums: case closed.
10 Feb*SlotasticRTGCasino decided to restrict the player’s bonuses, player claimed this was unfair because it created “different classes of player”.PAB was incomplete, player AWOL. That said no player is entitled to a bonus the casino does not want to give: case dismissed.
11 Feb*Silver OaksRTGPlayer reported having problems getting a $2000 withdrawal, casino said “processor problems”.Player reported having been paid in full although “it took them forever.”
11 Feb*InterCasinoAmaya, etcCasino had denied player winnings of €38,000, claimed the player was running multiple accounts. Player said it was all untrue.In the end the casino provided more than enough evidence to support their claims: PAB was closed and player booted off the site for PAB fraud.
11 Feb*CasinocoBetSoft, etcPlayer’s account at LlamaGaming was bumped over to sister casino Casinoco. Player played and won $1100 but casino started the slo-pay shuffle.Eventually player reported the casino had payed in full.
12 Feb*King’s ChanceRivalPlayer said they were having problems getting paid, casino claimed to have “negative information”. 😮Unfortunately this casino is on the No Can Do list.
12 Feb*32RedMicrogamingPlayer claimed the RTP at 32Red was borked, wanted the casino to “apply some good will”. The casino declined.PAB was woefully incomplete, player was AWOL: bin-o-rama for this one.
13 FebLadyDreamProprietary ?Player said “been waiting for $100 WD since 2013, I want my money”.Sorry, this casino has been on the Rogue Pit list for ages, can’t help you.
16 Feb*Vic’s BingoNetEnt, BetSoft, etcPlayer won $40k over two separate sessions but the casino refused to pay on the grounds that the player didn’t have screenshots to prove the winnings.Casino issued “ticket” numbers, did nothing. Later promised on chat to “solve the problem”, did nothing. Warning issued.
16 FebCrazy SpinsMicrogaming, BetSoft, etcPlayer was being deluged with spam from the casino, wanted us to help make it stop.We passed the player’s request on to the casino, not much else we can do.
19 FebDr VegasProprietary, etcPlayer said they’d won over £16,000 but casino wouldn’t pay, they claimed “the maths don’t add up”, etc.Casino ignored us but player reported they were negotiating a settlement, player went AWOL.
19 FebVegasberryMicrogaming, NetEnt, etcPlayer reported that the casino had ignored his self-exclusion, prompted him to use alternate deposit methods.Player later reported that the casino had refunded his deposits.
25 FebKarambaAmaya, etcPlayer claimed that he had been locked out after a game crash, ignored thereafter by casino Support.Player’s PAB was incomplete but he was unavailable to provide the necessary info: AWOL and closed.
26 Feb*RingmasterRTGPlayer said the casino had promised to pay $2100+ in withdrawals but no monies ever arrived.Player needed to confirm some of the PAB info, never replied: AWOL.
26 Feb*NoxwinMalta, Curaçao, UKPlayer claimed they had not received the proper bonus amount, Support had been unhelpful and rude.This player has had several PABs against non-Accredited casino: Sorry, “No Can Do” per the One Free Shot rule.
26 Feb*Lesa CasinoPlaytechPlayer claimed non-payment on winnings from a NDB, casino said “Terms violations” but was not specific.PAB was seriously incomplete, player did not respond to requests for further info: AWOL.
27 Feb*GalaAmaya, etcCasino denied player’s £750 winnings, claimed the player had used an excluded game, showed Terms that said as much.The casino dragged this on for months, and in the end there was good evidence that the Terms excluding the game had not been in place at the time of play. The casino settled with the player.
Total Complaints = 22 | Bonus related = 55% | * Bonus Issue