December 2015

This is the summary of December 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 9 | Bonus Related 67% | * Bonus Related Issue
DateCasinoSoftwareThe problemOutcome
02 Dec*BetclicAmaya, Microgaming, etcPlayer reported that their playthrough had been ignored and £1400 was stuck in limbo because of “max bet” violations. Player disputed there were any violations.Player later reported the casino resolved the play-through issue, case closed.
08 DecAffLuck Machinen/aAn affiliate complaint where $7000 in earnings was not being paid.The casino owing the affiliate fees did a runner: not much to be done so case closed.
09 Dec*Marsbet724Microgaming, NetEnt, etcPlayer reported that the casino was stalling on a $200 payment.Casino said the player had been paid, player did not reply to confirm this: AWOL = case closed.
09 Dec*Casino AdrenalineMicrogaming, NetEnt, etcPlayer claimed the casino was using bogus charges of “multiple accounts” to avoid paying $500.Casino shared evidence that showed the multiple account accusations were valid: case closed and player booted for PAB fraud.
12 DecCurgam Malta CasinosRTGPlayer reported that over $6500 in winnings was being withheld by Curgam Malta casinos.Sorry, these casinos have been black-listed at Casinomeister for some time.
13 Dec*BovadaRTG, Rival, etcPlayer said that a $300+ balance was being denied because of a game glitch.Casino reported back that it wasn’t a game glitch, it was an accounting problem. They say they paid the player but the player did not reply to confirm: AWOL = case closed.
15 Dec*Mad SlotsMicrogaming, NetEnt, etcPlayer claimed €6200 had been wrongfully confiscated, said “max withdrawal” rules had been incorrectly applied.Casino rep has been unavailable, case is ongoing.
18 Dec*Chomp CasinoNektan ??Player said their account access had been suspended after they’d requested a total of £2700 in withdrawals.Casino has not yet replied to the PAB: ongoing.
30 DecGR88MicrogamingPlayer said the casino was not responding to a payout request.This player had a previous PAB, this one was rejected per the One Free Shot rule.
Total Complaints = 9 | Bonus related = 67% | * Bonus Issue