August 2015

This is the summary of August 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Pitch a Bitch
Total Complaints = 15 | Bonus Related 53% | * Bonus Related Issue
Date Casino Software The problem Outcome
02 Aug *Ladbrokes Playtech Player claimed they were invited by Support to take two SUBs, winnings were later cancelled for having taken two SUBs. The player did not respond to emails, left the site a few days later never to return. AWOL = case closed.
02 Aug *18Bet Microgaming Player reported that €1100+ had been unfairly confiscated, casino said “bonus manipulation”. Player contacted us to say that the balance had been restored and paid.
03 Aug All Star Slots RTG Player wanted the casino to honour their 25% cash-back offer on her losses. Claimed that in the 20 years she’d been gambling online she’d never had such difficulties with a casino. The player’s losses did not qualify for the cash-back offer, per the Terms: case closed.
06 Aug *Yako EveryMatrix The players issue related to real VS bonus money in their account and whether a given bonus was forfeitable or not. The player cancelled the PAB.
06 Aug *Sin City Microgaming, NetEnt, etc Player said they were having problems with a €2700 withdrawal, the casino kept saying “email the cashier” but no payments were forthcoming. It took a while — 2 months — but the player was paid in full.
14 Aug *Lucky Spins RTG Player claimed a bonus, played and won $900, the casino reduced that to the “max WD” amount of $260 and then didn’t paying it for a variety of excuses. See the Warning, turns out the casino quietly closed up shop and bolted leaving players unpaid.
15 Aug Indio Playtech Player apparently won 3.5M INR (approx £40K) but the casino cancelled it all, claimed “technical problems”. Unfortunately this casino is a Rogue, not much we can do here.
15 Aug Planet 7 RTG Player had won $5000 in a tournament but the casino said that only $1000 could be taken via withdrawal. Casino paid the player in full.
17 Aug *All Slots Microgaming Player claimed he was getting the run-around from the casino over a $400 withdrawal. This PAB was incomplete, player never responded. AWOL = ase closed.
17 Aug Casino Cruise Microgaming, NetEnt Player had won £1700 but the casino cancelled that on the grounds that the player had self-excluded (SE) at another licensee within the casino group. Player said “I self exclude from sites if I don’t like the site” but that is a problem within UKGC casinos because they are expected to enforce SE as was done by this casino. Tough break but them’s the UKGC rules.
18 Aug Redbet Casino Microgaming, NetEnt, etc Player claimed that the casino was interferring with their system play by interrupting their games with technical problems. The casino has no policy against system play hence no incentive to trouble the player with bogus technical issues: case closed.
18 Aug *Casino Action Microgaming Casino had bonus-blocked the player, player didn’t like it and wanted the decision reversed. Casino made a counter-offer which we passed on to the player: no reply and the player never returned to the site: AWOL = case closed.
19 Aug *Energy Casino Microgaming, NetEnt Player complained that €1500 had been cancelled due to “accidental” violations of the “max bet” Terms. Turns out the player “accidentally” violated the Terms no less than 14 times. Big accident. Sorry, the Terms are there for a reason: case closed.
22 Aug Sin City Microgaming, NetEnt, etc Player’s issue was that the casino was excessively delaying payment of a £1000 withdrawal. Casino never responded, the rep left the company because there was a change of ownership and voila! The player was paid in full.
29 Aug Slots Of Vegas RTG Player reported excessive delays on a $1400+ withdrawal. Player was paid in full.
Total Complaints = 15 | Bonus related = 53% | * Bonus Issue