April 2015

This is the summary of April 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 16 | Bonus Related 56% | * Bonus Related Issue
DateCasinoSoftwareThe problemOutcome
01 AprSportsbook.agBetsoft, etcPlayer reported that a $2500 WD had been delayed for weeks.Further details were required but the player never replied: AWOL. Case closed.
05 Apr*Lucky247MicrogamingPlayer claimed that they’d long been a customer but the casino was now repeatedly demanding the same KYC docs over and over.PAB was incomplete, player never responded when asked for updated info.
07 AprMermaid’s PalaceSaucify ?Player had been promised an $8000 WD in $2000 installments but they never arrived. Casino ignored the player’s requests for info on the missing payments.Casino said “Our customer has been informed on status and approval of his withdrawal requests” and nothing else. Further attempts were ignored. Warning posted.
08 Apr*SlotterRTGPlayer complained the casino wasn’t honouring a $2500 WD.Player took his issue to the forums, became a monster raging PITA, got himself banned for no less than six violations of the Forum Rules: case discarded.
10 Apr*Casino CruiseMicrogaming, NetEntPlayer reported that the casino wasn’t paying €2300 in winnings.Turned out the player had violated the “max bet” clause on the bonus, later admitted the casino’s decision was reasonable. Case closed.
11 AprGolden LadyRivalPlayer: “Won $5000.00 .. they refuse to pay me.”Player’s PAB was incomplete, they didn’t respond to our request for info: AWOL and case closed.
13 Apr*iNetBetRTGPlayer reported that roughly $1100 in winnings had been denied because a slots game they had played was wrongly classified as “excluded”.Casino had been juggling it’s game classifications and the player had apparently got caught in the middle. Player was paid in full: resolved.
13 Apr*Roxy PalaceMicrogamingPlayer claimed the Terms related to “max WD” on a Welcome Bonus were unfair because they were “hidden”.“Hidden in plain view” maybe. Sorry, the Terms were there and clear: case closed.
16 Apr*Tropicana GoldTopgamePlayer complained that the casino kept requesting the same documents over and over, thought they were stalling on a €900+ payment.This player had previous PABs against non-Accredited casinos, this PAB rejected per the One Free Shot rule.
19 AprPlayMillionMicrogaming, etcPlayer claimed to have won over €220,000 on a new slots but the casino cancelled the winnings due to “technical issues”.The MGA and software provider investigated, removed the original version of the game from play, and ruled against the player. It did appear that the “technical issue” was real and per the Terms the winnings were legitimately denied.
20 ApriNetBetRTGPlayer claimed that they were unable to withdraw from their account, the casino had falsely identified him as having multiple accounts.Turned out the player was bogus, his grandson was using his identity to run multiple accounts: case failed, player banned.
21 Apr*TivoliMicrogaming, etcPlayer won €2000 on a Welcome Bonus, casino cancelled the winnings.The player had violated the “max bet” Terms of the bonus by a substantial portion no less than 31 times: sorry, case closed.
21 Apr*Slotty VegasMicrogaming, NetEntCasino had denied £1800 in winnings for Terms violations: more than one player per household.The evidence supported the casino’s decision and the casino was set on applying the Terms as written: case closed.
25 AprMayPlayMicrogaming, EveryMatrixPlayer claimed that he had waited days for payment of €750, nothing received.Casino said the payment have been delayed over a weekend, had been deposited to the player within 3 business days. Player has confirmed this.
25 AprWildJackMicrogamingPlayer wanted the casino to return $2200 because he had been able to play after previously self-excluding at a sister casino.Player had never specified SE for addiction reasons which is the condition under which the casino had said the SE would be propagated to sister casinos.
30 Apr*Lucky247MicrogamingPlayer claimed the casino had not properly paid a $800 WD since no money had been received. Casino claimed otherwise.Player was unavailable for further discussions: AWOL = case closed.
Total Complaints = 16 | Bonus related = 56% | * Bonus Issue