April 2015

This is the summary of April 2015’s “Player Arbitration” – complaints submitted to Casinomeister via here.

Player Arbitration (PAB)
Total Complaints = 16 | Bonus Related 56% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 Apr Sportsbook.ag Betsoft, etc Player reported that a $2500 WD had been delayed for weeks. Further details were required but the player never replied: AWOL. Case closed.
05 Apr *Lucky247 Microgaming Player claimed that they’d long been a customer but the casino was now repeatedly demanding the same KYC docs over and over. PAB was incomplete, player never responded when asked for updated info.
07 Apr Mermaid’s Palace Saucify ? Player had been promised an $8000 WD in $2000 installments but they never arrived. Casino ignored the player’s requests for info on the missing payments. Casino said “Our customer has been informed on status and approval of his withdrawal requests” and nothing else. Further attempts were ignored. Warning posted.
08 Apr *Slotter RTG Player complained the casino wasn’t honouring a $2500 WD. Player took his issue to the forums, became a monster raging PITA, got himself banned for no less than six violations of the Forum Rules: case discarded.
10 Apr *Casino Cruise Microgaming, NetEnt Player reported that the casino wasn’t paying €2300 in winnings. Turned out the player had violated the “max bet” clause on the bonus, later admitted the casino’s decision was reasonable. Case closed.
11 Apr Golden Lady Rival Player: “Won $5000.00 .. they refuse to pay me.” Player’s PAB was incomplete, they didn’t respond to our request for info: AWOL and case closed.
13 Apr *iNetBet RTG Player reported that roughly $1100 in winnings had been denied because a slots game they had played was wrongly classified as “excluded”. Casino had been juggling it’s game classifications and the player had apparently got caught in the middle. Player was paid in full: resolved.
13 Apr *Roxy Palace Microgaming Player claimed the Terms related to “max WD” on a Welcome Bonus were unfair because they were “hidden”. “Hidden in plain view” maybe. Sorry, the Terms were there and clear: case closed.
16 Apr *Tropicana Gold Topgame Player complained that the casino kept requesting the same documents over and over, thought they were stalling on a €900+ payment. This player had previous PABs against non-Accredited casinos, this PAB rejected per the One Free Shot rule.
19 Apr PlayMillion Microgaming, etc Player claimed to have won over €220,000 on a new slots but the casino cancelled the winnings due to “technical issues”. The MGA and software provider investigated, removed the original version of the game from play, and ruled against the player. It did appear that the “technical issue” was real and per the Terms the winnings were legitimately denied.
20 Apr iNetBet RTG Player claimed that they were unable to withdraw from their account, the casino had falsely identified him as having multiple accounts. Turned out the player was bogus, his grandson was using his identity to run multiple accounts: case failed, player banned.
21 Apr *Tivoli Microgaming, etc Player won €2000 on a Welcome Bonus, casino cancelled the winnings. The player had violated the “max bet” Terms of the bonus by a substantial portion no less than 31 times: sorry, case closed.
21 Apr *Slotty Vegas Microgaming, NetEnt Casino had denied £1800 in winnings for Terms violations: more than one player per household. The evidence supported the casino’s decision and the casino was set on applying the Terms as written: case closed.
25 Apr MayPlay Microgaming, EveryMatrix Player claimed that he had waited days for payment of €750, nothing received. Casino said the payment have been delayed over a weekend, had been deposited to the player within 3 business days. Player has confirmed this.
25 Apr WildJack Microgaming Player wanted the casino to return $2200 because he had been able to play after previously self-excluding at a sister casino. Player had never specified SE for addiction reasons which is the condition under which the casino had said the SE would be propagated to sister casinos.
30 Apr *Lucky247 Microgaming Player claimed the casino had not properly paid a $800 WD since no money had been received. Casino claimed otherwise. Player was unavailable for further discussions: AWOL = case closed.
Total Complaints = 16 | Bonus related = 56% | * Bonus Issue