Worst Casino Manager of 2016

“Put down the crack pipe and get to work.”

From the desk of Max Drayman:

BetSocial/TotalESoft – unresponsive, players unpaid

award_beerA PAB case came to us late last year where a player had pending withdrawals from the casino that had gone unpaid for some time. I tried to contact the casino, they “player’s issue is with the provider” and bumped it on to TotalESoft who said they’d look into it:

…This looks like something from 2014. I will need to check into archives in order to find out what the issue is here.

But there was no further reply. Several further attempts to get a response, nothing happens, the months roll by. I decided to poke around a little and learned that BetSocial seems to be making a habit of this pending-but-never-paid withdrawals thing, often with reference to it being a TotalESoft issue.

So the casino management is basically not paying players, not giving justification and when a complaint is raised they say “talk to the provider”. That’s a complete failure of casino management since every player knows that the chances of the provider ever properly discussing their issue with them is roughly equal to a snowball’s chance in hell.

Whatever the case and whoever is to blame the bottom line is that player issues are being ignored and monies are effectively being confiscated. That said:

WARNING: BetSocial and/or TotalESoft are withholding player payments and thereby confiscating monies that were owed to players. Players are advised to look elsewhere for their gambling services.

Worst Manager Historical Awards

Worst Manager of 2015 – Casino4live
Worst Manager of 2014 – Slotobank
Worst Manager of 2013 – Group Award
Worst Manager of 2012 – Crazy Luck Casino
Worst Manager of 2011 – Offsitebet
Worst Manager of 2010 – Blacklights Casino
Worst Manager of 2009 – Heroes Casino
Worst Manager of 2008 – Jonwood Poker
Worst Manager of 2007 – Virtual Danny
Worst Manager of 2006 – Virtual Casino Group Award
Worst Manager of 2005 – Crown Vegas
Worst Manager of 2004 – Largo Casino
Worst Manager of 2003 – (runner up) Crystal Palace