“Spiraling downward from the graces of Casinomeister’s Accredited Casinos”
Fall from Grace Awards. These awards are bestowed unto casinos that were once an integral part of Casinomeister, but for one reason or another fell from grace and lost their accredited status.
We have a few “fall from grace” awards to hand out this year – all for differing reasons.
Bet365, which was accredited in 2006, made the command decision to bail on Casinomeister’s accredited section. The reason for this is that they didn’t consider themselves to be “player facing”, in other words they didn’t want to bother answering questions in the forum. They just wanted to acquire players via promotions and such. This displayed a real disparity between themselves and the importance of Casinomeister to players. To remain active – or at least receptive in Casinomeister’s forum is an expectation that we have for casinos being listed on the site. It was good enough for Bet365 back when they first came on, but too much to deal with in 2016.
What a shame because they did have some decent reviews from players and affiliates alike. But maintaining a forum presence was just too much to ask from a company that seems to have completely lost touch with the player community.
10Bet – lost interest as well. They had a real issue to respond to any queries in the forum – or from me for that matter. If and when players had issues with this casino, we had to chase down the casino peeps to get involved, and unfortunately, it was usually some poor affiliate manager being placed in the middle of things. We determined in December that 10Bet and Casinomeister are not a good match.
Award winning 3Dice fell from grace in February 2016. There were a number of player issues that were going unanswered, and their primary point of contact seemingly vanished. At the same time there were a number of payment issues acerbated by the absence of their manager – they ended up being removed from the accredited section.
Betway, an accredited casino first listed here in 2010, gave us a “speak to the hand” gesture when it came to a submitted player complaint. They made the decision not to deal with us concerning this problem citing that they were unable to because of their licensing agreement.
This just proved a point that they never read their licensing agreement – the UKGC allows players of any of their licensed casinos to chose any third party they like, which Max discusses in depth here: UKGC: Player Arbitration. So their stubbornness added with their lack of cooperation caused their accreditation to be revoked. And once it was revoked they showed indifference – they could not care less whether they were listed at Casinomeister, which was a downright shame since I had a pretty good relationship with them in the early days of online gambling.
Betting Partners enforced retroactive terms on all of their affiliates. This included Slots.lv, Bovada, and Bodog casinos. Accredited casinos agree not to enforce retroactive terms on their affiliates. This group decided in May 2016 to pay their affiliates only via Bitcoin. They were hard nosed in this not making any exceptions – which was unacceptable to me and quite a number of others in the affiliate realm. It’s ok to make theses changes for new clients/partners, but to enforce this retroactively violates our standards and thus they were removed, and thus fell from grace.
Fall From Grace Historical Awards
Fall From Grace Award 2015 – kybet and AffiliateHub – quitters
Fall From Grace Award 2014 – Wagershare casinos/Ladbrokes
Fall From Grace Award 2011 – GoWild Casino (reinstated)
Fall From Grace Award 2010 – Rushmore, Bwin, Betfair
Fall From Grace Award 2006 – Minivegas, Mansion, City Club Casino
Fall From Grace Award 2005 – Fortune Lounge (reinstated)
Fall From Grace Award 2005 Runner Up – Captain Cooks Casino