Worst Player Experience of 2015

Everymatrix: Imagine signing up at a casino, winning a jackpot, and then being told you were ineligible because you had excluded yourself from another related casino. This happened so often this past year, it was like a pandemic. There are many players who will quit a casino stating that they have either cheating games, spam too much, or they just don’t want to play there anymore. What many players don’t get is that when they self-exclude from a casino, sometimes the casino looks at this as a “gambling problem” and bans them from the entire network. In fact, most jurisdictions require this – which is good… for problem gamblers that is.

But the problem in the case of Everymatrix, is that their software was not set up to detect players who opened new accounts at casinos operating within their gaming network. Joe Blow could have been self-excluded from xyzcasino, and months later open an account at zxycasino, unfettered, yet when trying to cash out would be blocked and banned.

Well, this raises the question “How in the world could this happen – with the current state of technology?” How is it possible for a player, that identifies him or herself, to be able to play at a casino – that does not properly identify itself as being connected to the casino that the person opted out of?

And what about the scores of losers who deposited, lost, and moved on?

This prompted a new standard to be implemented for our Accredited Casinos:

Must disclose all “sister” or related properties when applicable. If players are bound by terms that are enforced across a group of casinos, these casinos must be identified in an obvious place on the casino’s website. For example: if a player is allowed only one sign up bonus for a group of casinos, these casinos need to be listed in the bonus terms and conditions (or an equally noticeable spot). If a player self-excludes from one property, the casino needs to identify all related properties that are affected by the exclusion as well.

Only now does it seem that Everymatrix is starting to get it together. But this was truly the worst player experience of the year 2015. The fora is flooded with really, really bad experiences stemming from this.

Worst Player Experience Historical Awards

Worst Player Experience 2014 – “irregular playing” accusations
Worst Player Experience 2013 – iovation – support blackhole
Worst Player Experience 2012 – Losing your faith in the gaming industry – Purple Lounge debacle
Worst Player Experience 2011 – US Players (again)
Worst Player Experience 2010 – US Players
Worst Player Experience 2009 – Joyland Casino
Worst Player Experience 2008 – Absolute Poker/Ultimatebet
Worst Player Experience 2007 – HippoJo – Absolute Poker
Worst Player Experience 2006 – Crystal Palace Casino – Club Player Casino
Worst Player Experience 2005 – Royal Dutch Casino
Worst Player Experience 2004 – Hamptons Casino vs the Pirate
Worst Player Experience 2003 – Black Widow Casino
Worst Player Experience 2002 – Fortyplus Casino
Worst Player Experience 2001 – Arcada Casino