I was approached by a player in July 2006 who had a big problem: he was experiencing one of the slowest paying payouts in online gambling history. Let's cut to the chase...
Situation: The player gets a bonus offer from Club Player Casino - an RTG casino affiliated with Cirrus Casino, Palace-of-Chance, Coolcat casino, and a number of other Costa Rican outfits. He deposits $20,000 USD in July of 2005 and makes a staggering collective win of $150,000 (after their sticky bonus was removed). The casino then proceeded to implement their terms and conditions for payouts: he was to be paid $2500 per week until his balance was 0.
They made two payments - one on 11 August and another on 12 September. In October of 2005, they amended their payout policy, adding a clause stating that inactive accounts (such as his) would be paid $1000 weekly at the discretion of the manager. In March, amount was again reduced to $500 per week at the manager's discretion.
This is from his complaint:
Bottom line: In the year that has since elapsed, the casino has made only 17 payments totaling 16,000 since my win...in other words, not even my initial deposit has been returned to me. 134,350.20 is still owed, plus approx. 2700 worth of comp points. Club Players management will not return my phone calls, respond to my e-mails, or address my concerns. I have called them approximately 70 times in the past year and written at least 20 e-mails, but by a remarkable string of coincidences not once has Cynthia Williams or another manager been available to assist me, only front line customer service employees who lack the authority to make any changes to my account.
I should add that I have never been anything less than polite and professional to any employee of the Club Player Casino, even in the face of such childish tactics. As your site suggested, I submitted my problem to Montana Disputes almost two months ago. They didn't address the casinos modification of their weekly max, but managed to extract a promise from the casino to continue to make weekly payments broken immediately. I assure you this is not a joke. I have just discovered this resource and I would be very grateful for any assistance you can render. When stories like mine circulate, they cause embarrassment to the entire industry. I have gambled quite extensively on the internet and I am well aware that the vast majority of the industry treats their players respectfully and honestly. Club Player has done neither one. Thus far I have kept things entirely private but I am rapidly losing my patience.
I'd also like an apology.
I spoke with the affiliate manager of this casino in July 2006, and she was very concerned about this situation - no one has really had any problems with this casino, except for this player. She asked how this should be reconciled, I said it was easy - pay the player according to the original payment agreement, and skip the $500 per week crap. That's just plain stupid.
So - we went into a "wait and see" mode; wondering what was up and how this casino would plan on sticking to its payment plan. Well over a month later and this casino has not pulled its head out of its "fourth point of contact" (old paratrooper term - look it up). The player has still not been paid.
Players like this are at the whim of the casino operator. The operator anticipates that the player will play his winnings back, so they concoct these asinine "payment" plans. The player sits and waits reminding the casino to pay. If you claim to be a casino, well then act like one.
Avoid this casino at all costs.
|
Software provider: RTG
