Pitch a Bitch |
| Total Complaints = 21 | Bonus Related = 57% | * Bonus Related Issue |
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| 03 Sep | *iNetBet | RTG | Player claimed that their account had been locked without reasonable justification and that their balance of $3400+ had been confiscated. | The casino named this player and others as part of a fraud group. We confronted the player with this and never heard from them again. |
| 07 Sep | *Betclic | bwin.party | Player said they had been locked out of the casino in response to a €4000 WD request, casino had said “suspicion of abuse”. | Casino never responded to our PAB requests, we posted a Warning. |
| 04 Sep | *iNetBet | RTG | Player's complaint was that a year ago their account had been closed and now they wanted it reopened. | Turned out the player hadn't provided basic documentation during a WD, etc, and had been locked out for attempted blackmail. Closed. |
| 09 Sep | Club World | RTG | Player claimed their WD requests totaling $3000 were being delayed without justification. | Casino had been investigating anomalies in the account activity, found there was no real problem, paid the player in full. |
| 13 Sep | Sierra Star | Playtech | Player claimed the casino wasn't processing £9000+ in WD requests. | Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here). |
| 13 Sep | BestCasino | NetEnt | Player WD €1800 but received only the €100 initial deposit, account was locked. Casino said “just verifying your credit card”: never paid, offered no explanation. | Casino did not reply to our PAB requests, we issued a Warning to alert players to the situation. |
| 14 Sep | *Zodiac | Microgaming | Player deposited $1, took a bonus and ended up winning $400. When they tried to WD the account was locked. | Player had more than a dozen other accounts, denied it, tried to blackmail the casino, claimed it was a racist plot, etc. Case closed. |
| 14 Sep | Real Vegas | RTG | Player reported that the casino had been sitting on a $600 WD request for over two months, always claimed “we're working on it”. | Player had had a number of prior PABs, so this one is “No Can Do” under the “One Free Shot” rule. |
| 15 Sep | Crazy Vegas | Microgaming | Player claimed €750 confiscated and account locked. Casino said player was “deemed to be a high risk account”. | Player had tried to use photoshopped documents. Case discarded and player banned from CM. |
| 15 Sep | *7Sultans | Microgaming | Player tried several times to withdraw $500 from their account but every time it was canceled and returned to their account. | Casino said the player's WR was incomplete, later paid the player in full. |
| 16 Sep | *Online Vegas | PlayTech | Player claimed that the casino had confiscated $40000+ saying only “you were abusing tournaments”. | Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here). |
| 19 Sep | Villento | Microgaming | According to the player a €5000 WD was being held up by “risk management”. | The player had repeatedly ignored document requests. We asked the player with this but never heard from them again. |
| 20 Sep | Alladin's Gold | RTG | Player claimed that a $5000 WD was being stalled by casino management. | Turned out the player had refused to accept calls from casino management, was later discovered to have multiple accounts. |
| 20 Sep | *Nogabet | NetEnt | Player reported that €1200 in winnings had been withheld, casino claime WR was incomplete. | Player had had previous PABs. Casino is not Accredited so this PAB was set aside under the “One Free Shot” rule. |
| 23 Sep | *GoldenPalace | PlayTech | Player complained that €12000+ winnings were not being paid. | Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here). |
| 23 Sep | *Rialto Casino | Topgame | Player had won $100 on a $20 free chip, was having trouble collecting. | Player contacted the forum rep, casino paid in full. Resolved. |
| 23 Sep | *Betfair | PlayTech | Player's winnings were being withheld. | Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here). |
| 24 Sep | *Chili Casino | Microgaming | Player said a €500 WD was being withheld, casino said “multiple accounts”. | Player admitted to “playing on a friend's computer”, said the casino should forgive the mistake. Casino didn't agree. Case closed. |
| 28 Sep | *Platinum Play | Microgaming | A €600 WD had been denied, casino said the WR had not been met. | Turned out the casino had repeatedly asked the player to complete the WR, player refused saying “the Terms don't say I need to do that”. Wrong answer. |
| 29 Sep | 888 | Random Logic | Player said that there had been £600+ in their account “a year ago”, wanted to WD it now. | Casino had previously denied the player's WD, claimed to have proof of large scale multi-accounting. Player was unavailable for comment. |
| 30 Sep | Titan Poker | PlayTech | Player wanted help removing the casino software from his computer. | Player repeatedly ignored the terms of the Pitch-A-Bitch FAQ by posting on the forums while the PAB was in progress. We left him to it. |
| Total Complaints = 21 | Bonus related = 57% | * Bonus Issue |
This is the summary of September 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 