Pitch a Bitch |
| Total Complaints = 20 | Bonus Related = 55% | * Bonus Related Issue |
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| 02 May | 3Dice | Proprietary | Player claimed that the payout percentages were too low, wanted us to monitor the casino and report back. | Sorry, monitoring casinos is beyond the scope of the Pitch-A-Bitch process. Case closed. |
| 04 May | *Casino770 | FastCPU | Player had won €1540 and had tried to withdraw. Casino had been ignoring this request for over two (2) months. | Casino did not respond to the PAB nor any other of the several issues regarding the casino which had been posted on our site, added to the Rogue Pit. |
| 05 May | All Slots USA | Microgaming | Player claimed that $7500 was tied up in an endless cycle of request-approve-wait-nothing. | Casino had closed but case was transferred to Kahnawake people. Player was paid. |
| 10 May | *Club Dice | PlayTech | Player reported that the casino was not honouring wins of £1350, returned only the player's deposit. | Player turned out to have repeatedly violated the casino's “max bet” Terms. Those Terms were tweaked to make them clearer. Case closed. |
| 11 May | *BetPhoenix | RTG | Player's complaint concerned the casino's switch from RTG to Rival software, old Terms being applied to new bonuses. | Player refused to comply with the FAQ and repeatedly posted their issue on the forums, case discarded. |
| 12 May | Wager Share | n/a | Affiliate had been denied monies owed from old aff accounts when Betway and Gnuf merged with WagerShare. | Ongoing, unresolved. |
| 17 May | Casino Action | Microgaming | Player had experienced buggy behaviour from a casino game, repeated crashes, claimed to have hit a Royal Flush but never got the payout. | Player had no proof of the claimed RF, neither did the casino. Casino withdrew the game. Case closed. |
| 19 May | *Casino770 | FastCPU | Casino confiscated a £520 win and closed the player's account, saying only “fraud and abuse”. | No response from the casino, ended up being added to the Rogue Pit. |
| 20 May | *BetFred | PlayTech | Player moved their balance back and forth between sports and casino in order to maximize bonuses, complained that the casino confiscated winnings. | Player had broken the Terms of their bonus, claimed it shouldn't have been necessary to read Terms and that normal people wouldn't do it. Case closed. |
| 21 May | BoogieBet | OddsMatrix ? | Player complained that they had waited far to long to receive a withdrawal. | Player's PAB was incomplete, did not respond to requests for further info. Case stale-dated and closed. |
| 23 May | *Big Dollar | BetonSoft | Player reported having won €8250 but casino only returned their original deposit of €200 because of “linked accounts”. | Casino said player was “a potential fraud”, but had no actual proof. Eventually said they'd pay the player but the player was unavailable to confirm this. |
| 24 May | *Mighty Slots | RTG | Player had fought for months to get the casino to pay a $3000 win, no success. | Casino was already listed in the Rogue Pit. |
| 24 May | *WPT Casino | Rival | Player openly admitted to having broken the casino's “max bet” Terms on a bonus, wanted the casino to change it's policy and pay the player. | The player's complaint was a bit thin on actionable issues: the details were forwarded to the casino but they declined to change the Terms at this time. |
| 25 May | *Club World | RTG | Player's claim was that the casino was applying unwritten WR to his bonus play. | The casino had specified the WR, the player hadn't bothered with the Terms until he'd played what he expected the WR to be. Case closed. |
| 25 May | *Simon Says | Rival | Player reported that his slots game had reset when his bonus money was played out in spite of the fact that he redeposited, wanted his redeposit back. | Casino said the game reset was a feature not a bug, said they'd consider refunding the redeposit. In the end they did not. |
| 26 May | Purple Lounge | Microgaming | Player deposited $40 and was asked to provide documents. The player decided they wanted their money back, lost money due to currency exchange. | Player contacted the casino rep, the issue was resolved. |
| 28 May | 888 | Proprietary | PAB concerned a player who claimed to have £28,000 locked in their account which was locked due to multiple account fraud. | PAB was incomplete, player was unavailable to provide the missing information. Stale-dated. |
| 28 May | Lucky Creek | BetonSoft | After several changes in a payment request the Casino returned the monies to QT but QT closed shop and the player's money was inaccessible. | The casino had suspected money-laundering so its actions were not unreasonable. Player went AWOL and didn't return emails. Case closed. |
| 29 May | BetSafe | bWin.Party | Played had experienced disconnects during blackjack play, demanded winnings from a hand that never completed, accused the casino of cheating. | Casino had previously told the player to stop playing during faulty connection periods. Seemed to us they had done what they could. Case closed. |
| 30 May | *High Noon | RTG | Player reported unreasonable delays on a $2500 withdrawal. | Turned out the player had an extensive record of CC fraud and chargebacks. Case closed. |
| Total Complaints = 20 | Bonus related = 55% | * Bonus Issue |
This is the summary of May 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 