Pitch a Bitch |
| Total Complaints = 15 | Bonus Related = 73% | * Bonus Related Issue |
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| 01 March | *Superior | Rival | Player reported that €800+ had been confiscated on claims that “restricted games” had been played. | Casino had already been listed in the Rogue Pit, “no can do”. |
| 02 March | Gcasino | Playtech | Player had a number of general complaints about the casino including reports of a “rigged” game which cost them €800. | Casino did not respond to the PAB but the game in question was removed, this satisfied the player and the PAB was closed. |
| 02 March | *William Hill | Playtech | Player's withdrawal of £98 was apparently being stalled, documents repeatedly requested, etc. | Player was refusing to comply with reasonable requests for verification documents, then he went AWOL: case closed. |
| 05 March | Plenty Jackpots | RTG | Player reported having waited two months for a $300 withdrawal, casino kept saying it was “still being finalized”. | Unfortunately this casino is on our No Can Do list. |
| 06 March | Boyle Sports | Chartwell | Player had $14,500 tied up in the casino because they had moved from one country to another. | Casino re-examined the player's case, paid the balance in full. |
| 07 March | *5 Dimes | misc | Player claimed that $3700 was being withheld without justification. | Turned out the player's deposit had never been processed because of an invalid account number. Case closed. |
| 08 March | *Purple Lounge | Microgaming | Player's complaint was that £585 was being withheld because of incomplete WR, but the WR had changed after the deposit. | Casino reported they paid the player, player was unavailable for comment. |
| 10 March | *WPT Casino | Rival | €5300 was being withheld by the casino, said the player was “not allowed to make low bets after hitting a big target”. | Casino people didn't respond and their Terms were basically a “spirit of the bonus” situation, a Warning was issued. |
| 10 March | *Casino King | Playtech | Player claimed that €1000+ was being withheld on false claims that they had “played a system”. | Player was unavailable to provide necessary PAB details, case discarded. |
| 10 March | *Go Wild | Microgaming | Player had won €15 in a Blackjack Freeroll, used that to win €2500 at the slots. Casino was refusing to pay. | Casino initially said money from freerolls could not be used to play casino games. They reversed themselves and paid in full. |
| 11 March | Poker Idol | Ongame | The complaint concerned unfair dismissal from the casino and unpaid wages. | The complainant got a lawyer and the case was turned over to them. |
| 14 March | *Betsson | NetEnt | Player complained that their €1000 deposit had been confiscated, casino's reason was that they player had used a bot. | Player freely admitted to having used a bot: this was a clear Terms violation. Case closed. |
| 21 March | *Pokerhuis | Playtech | Player reported that a €6500 balance had been confiscated for “abnormal playing patterns”. | We pursued this case for over two months: after endless email run-arounds and unfulfilled promises we issued a Warning. |
| 24 March | *Bwin | Chartwell | Player said the casino was not honoring a €3800 withdrawal, that their deposit had been returned “for security reasons”. | Bwin is on our No Can Do list, sorry. |
| 28 March | *Guruplay | NetEnt | Player's issue concerned £2550 being withheld by the casino. | Turned out the casino had evidence of multiple accounts and fraud, case closed. |
| Total Complaints = 15 | Bonus related = 73% | * Bonus Issue |
This is the summary of March 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 