Pitch a Bitch |
| Total Complaints = 21 | Bonus Related = 52% | * Bonus Related Issue |
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| 04 Jun | Expekt | Microgaming, etc | Player had experienced problems during a “live” blackjack session that resulted in him seeing one thing while the game reported another. | The OP tried to blackmail the casino, ignored the PAB restriction against posting. As a CM member for two years he should have known better on both counts. Case closed. |
| 07 Jun | *iNetBet | RTG | Player had won a “birthday prize”, complained that it was taking too long to receive it. | Prizes were sent in a single batch, this player's shipment had to wait until the rest were ready. They did receive it a few days later. |
| 07 Jun | *High Noon | RTG | Player claimed the casino was stalling on a $2500 withdrawal. | Turned out the player had been flagged for multiple counts of fraud including identity theft and charge-backs: fraudster! |
| 08 Jun | Doyle's | RTG | Player reported being locked out of Doyle's and unable to access their $3200 balance. | Doyle's had recently been indicted by the DOJ so we put the issue in their hands to deal with as best they could. We never heard back. |
| 09 Jun | *888 Play | Proprietary | Player claimed that $700 in deposits was being held without cause. | Turns out the player had taken a number of bonuses, still had WR to complete. Player then tried to blackmail the casino: case closed. |
| 10 Jun | Casino Topaze | TopGame | Player submitted their PAB in French (we provide an English-only service), reported problems with a €850 withdrawal. | By the time the OP resubmitted the PAB in English the casino reported that the issue had been cleared. OP was unavailable to confirm. |
| 14 Jun | Cherry Red | RTG | Player's PAB concerned a slo-pay situation on a $850 withdrawal. | The Rushmore group were experiencing payment processor problems at the time. OP was soon payed in full. |
| 15 Jun | iNetBet | RTG | Player complained of having documents problems with the casino, too many requests for verification. | Turned out the OP's documents had serious problems. We told the OP that nothing was going to happen until they cleared this up with the casino. |
| 16 Jun | *Swiss Casino | PlayTech | Player's withdrawal of €1100 was not being processed, denied Terms violations. | Player was paid in full. |
| 19 Jun | Villento | Microgaming | Player's complaint seemed to be that the casino had merged two accounts without consulting the people involved. | It wasn't at all clear why there had been two accounts in the first place: issue transferred to Kahnawake. |
| 20 Jun | Club World | RTG | Player claimed the casino was slo-paying a withdrawal. | Player's PAB was incomplete, did not respond to requests for the missing info: AWOL. |
| 20 Jun | *OffsideBet | CTXM | PAB claimed Support said Caribbean Stud counted as 100% toward a bonus' WR, casino said only 10%. | Casino claims the Terms were clear, player says they were changed. Ongoing. |
| 23 Jun | *Casino 770 | FastCPU | Player claimed they had waited for months to be allowed to withdraw €2940 in winnings. | Casino had previously been named in a Casinomeister Warning. We submitted the PAB to them: no response. Rogued. |
| 24 Jun | SlotoCash | Rival | Player claimed the casino had stalled for months on making the last payment (€1500) of a €7500 withdrawal. | Player promptly received the final payment in two installments. Resolved. |
| 24 Jun | *Betsson | NetEnt | Player was having identity verification problems while trying to complete a £2470 withdrawal. | Player had already had a PAB on a non-Accred casino so “No Can Do” on this one per the One Free Shot rule. |
| 25 Jun | *Mansion | PlayTech | Player had requested a withdrawal, the casino has asked for notarized documents, the player didn't want to go through the hassle. | Casino said they wouldn't discuss player issues with us, a “Be Aware” notice was posted (here). |
| 25 Jun | Jenningsbet | Microgaming | Player reported that the casino was not responding to requests for a €5100 withdrawal. | This casino does not accept player complaints from 3rd parties, see here. This one is “no can do”. |
| 27 Jun | *InterTops | RTG | Player reported problems collecting $50 winnings from a $10 ND bonus. | Player needed to contact the forum rep for this casino, never heard back from the OP. |
| 28 Jun | *Grand Duke | PlayTech | Casino was apparently refusing to pay £7200 in winnings on the grounds that they had found “pattern play”. | Initially the casino refused to discuss the issue, a Warning was posted. They talked to Bryan, reversed their decision, payed the player and appointed a rep to handle issues. |
| 28 Jun | *iNetBet | RTG | Player's claim was that the casino was stalling on payments. | The player's activities were being investigated, turned out to be part of a large UK fraud ring: fraudster! |
| 29 Jun | King Neptune's | Microgaming | Player reported that the casino was stalling on a £2030 withdrawal, asked for several rounds of documents and accepted none. | The casino investigated the OP's account, found multiple instances of fraud including falsified documents, bogus addresses, etc: fraudster! |
| Total Complaints = 21 | Bonus related = 52% | * Bonus Issue |
This is the summary of June 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 