Pitch a Bitch |
| Total Complaints = 28 | Bonus Related = 79% | * Bonus Related Issue |
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| 01 Jan | *Azartia Casino | Party Gaming | Player received a letter saying their £1600 balance was confiscated and account closed. | Casino only offers service in Spanish, won't respond to English correspondence. Case is ongoing. |
| 03 Jan | *Lucky Red | RTG | Player's complaint was that the casino kept repeatedly asking for document resubmissions, wasn't accepting perfectly valid docs. | The casino reported that they had accepted the docs but the player had been unreachable via email. Player was promptly paid in full. |
| 03 Jan | Rushmore | RTG | Player reported “slow-pay” problems with the casino, payments unreasonably delayed. | Player hadn't contacted the casino rep, we suggested they do that and that was the last we heard from them. |
| 04 Jan | *High Noon | RTG | Player reported that a bonus had not credited to their account, they reported it and then their deposit went missing too. | Player's PAB was incomplete, they did not respond to requests for further info: AWOL. |
| 05 Jan | *YouSpades | CTXM | Player complained that the casino had confiscated €828 because of a “max withdrawal” clause that was unclear and non-specific. | We found the Terms to be reasonable. Player accused us of being biased, not “protecting players” and said they'd post this at other forums. Kthxbye. |
| 06 Jan | *888 poker | Random Logic/888 | Player claimed their account had been closed with a $270 balance unpaid. | Player was unavailable to provide further details: AWOL. |
| 06 Jan | Cool Cat | RTG | $1865 in winnings had gone unpaid for months. | This casino has long been in the Rogue Pit, “no can do”. |
| 07 Jan | *Bet-at-home | NetEnt | Player reported their account had been closed and a €850 balance confiscated “because I maybe made a typo”. | Player had difficulty explaining their messed-up documents. Turned out they were running multiple accounts across a number of casinos. |
| 07 Jan | *Supreme Play | Rival | Player's withdrawal of $1395 had been denied, casino said player “was a bonus abuser at Rival casinos”. | Casino is “Not Recommended” as part of the “Rival - White Labels” listing in the Rogue Pit: sorry, no can do. |
| 08 Jan | 32Red | Microgaming | Player had been asked for an unusual amount of documentation, was concerned they were being targeted by identity thieves. | Casino and player agreed on the documents required, player was paid in full. |
| 09 Jan | *Commodore Casino | CGTV Games | Player reported that €4000 in winnings was being held without explanation or response from the casino. | Casino did not respond to the PAB. We eventually posted a Warning after which the casino promised the player they'd pay. Nothing happened. |
| 09 Jan | *GuruPlay | NetEnt | Player reported that the casino was unreasonably stalling on payment of €17,770. | Casino said “we needed to check everything before we could pay such a big amount to a new registered customer”. Player was paid in full. |
| 11 Jan | *Spin Win | Random Logic/888 | Player denied €2391 because “play was inconsistent”, later told she'd played disallowed games but Terms changed since she'd deposited. | No progress: casino says “relevant Department has been notified” but nothing happens. Ongoing. |
| 11 Jan | *Swiss Casino | Playtech | Player reported that €2910 had been removed from their account because they had broken the Terms of a bonus. | Player withdrew their complaint. |
| 13 Jan | *Casino Euro | NetEnt | Player had tried to withdraw €2300, was asked for documents several times, was eventually told the balance would be confiscated. | Casino confirmed that winnings had been denied because fraud was suspected. A few days later the player was paid in full. Resolved. |
| 14 Jan | 7 Sultans | Microgaming | Player was concerned about payments taking longer than advertised. | Player withdrew the PAB. |
| 14 Jan | *Big Dollar | BetOnSoft | The player wanted the casino to honour a birthday bonus offer even though he had been previously told that he was bonus-banned. | This player had already had a PAB: the One Free Shot rule made this one a “no can do” situation. |
| 17 Jan | *Ladbrokes | Microgaming | Player played a bonus part way, forfeited it, transferred the balance to Sportsbook. The casino confiscated it all because of incomplete WR. | The case was handled by Ladbrokes internal complaints service, the player's funds were reinstated. |
| 20 Jan | *Euro City | Random Logic/888 | Player claimed the casino was withholding £2460 because “they believe I have taken advantage of the bonus offer”. | Player had multiple accounts at Casinomeister, had been accused of the same at other casinos before. We tossed him out and closed his accounts. |
| 21 Jan | *Riva Poker | IPN/Playtech | Player claimed that Riva was withholding £115 in winnigs, had accused the player of collusion. | Player's PAB was incomplete, didn't respond to requests for further info: AWOL. |
| 22 Jan | *Club Dice | Boss Media | €1292 in winnings was denied and the player's deposits returned. Player complained that they were being “robbed without explanation”. | Player freely admitted to having broken the casino's “max bet” restrictions, claimed the relevant Terms were not obvious and were “tricky”. Case closed. |
| 22 Jan | *Sierra Star | Playtech | Player reported problems getting paid $1492 in winnings. | Sorry, Sierra Star is listed in the Rogue Pit for non-payment issues. |
| 25 Jan | *Betway | Microgaming | Player claimed £3000 in winnings was confiscated for playing restricted games, said he was new to online gaming and didn't understand the rules. | We suggested he contact the casino representative. That was the last we saw or heard from him. |
| 25 Jan | Bwin | Boss, Chartwell | Player claimed that Bwin had incorrectly registered a bet costing the player over €1000 in winnings. | Bwin is on our No Can Do list, player was referred to eCOGRA. |
| 25 Jan | *Grand Hotel | Microgaming | Player's winnings of €18,000 was being denied because of “many other casino accounts”. | Casino had good evidence of the multiple accounts. The case was also taken to eCOGRA who ruled against the player. Case closed. |
| 25 Jan | Karamba | NeoGames | PAB cited late payment of £150, unresponsive Customer Service. | The casino said they wouldn't discuss cases without “legal notice from the player” but that this player had been paid. Player was AWOL. |
| 25 Jan | *Ladbrokes | Microgaming | Player reported problems with a 25% Cashback bonus. | The case was handled by Ladbrokes internal complaints service. |
| 30 Jan | *Tropica | Rival | Player claimed the casino was inventing reasons and excuses for not paying €5810, casino claimed Terms violations. | Turned out the player had been trying to blackmail the casino, falsely claimed we had asked her to write a review of the casino. Player banned from CM. |
| Total Complaints = 28 | Bonus related = 79% | * Bonus Issue |
This is the summary of January 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 