Pitch a Bitch |
| Total Complaints = 20 | Bonus Related = 60% | * Bonus Related Issue |
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| 1 Feb | *Vegas Casino Online | RTG | €6600 in confiscated winnings per the bonus Promo which said “no EU” players. But the bonus T&C on the site said “EU players higher WR”. | The casino admits the discrepancy but blames the player for not reading and obeying the Promo. Case is ongoing. |
| 1 Feb | SlotoCash | Rival | Player reported problems getting paid €1100. | An hour after the PAB was filed the player was paid in full. Resolved. |
| 2 Feb | River Belle | Microgaming | Player had £3000 in wins which was being withheld because of problems with documentation. | The casino paid in full. Resolved. |
| 3 Feb | *10Bet | CTXM | Player was having problems with a “Welcome” bonus, Terms carried over from an earlier bonus. | Player had too many PABs against non-Accred casinos, this one set aside as a “no can do”. |
| 3 Feb | *Party Casino | bwin.party | Player's winnings of $8168 withheld because he "did not risk enough money". | Player and casino cut a deal and thereby settled their differences. |
| 3 Feb | *Slots Jungle | RTG | The casino enforced the Terms of a bonus – max winnings – long after the Terms of the bonus had been met and completed. | The casino requires players to zero their account in order to release them from the Bonus Terms. See our Be Aware alert. |
| 3 Feb | 123Bingo | Parlay | Player reported being owed $1250, hadn't been paid for over three months. Efforts to contact Support went unanswered. | The casino initially did not respond but eventually came forward and resolved the player's issue. |
| 4 Feb | *Red Bet | NetEnt | Player reported €2500 being withheld for “max bet” violations, claimed the Terms on “max bet” were “hidden” and therefore unfair. | We found the “max bet” Terms to be easily accessible and quite clear. Case closed. |
| 4 Feb | *Backgammon Masters | Lucky Skill | Player claimed that the Terms of a bonus were unclear and incomplete, that the site was enforcing unpublished Terms. | We attempted to contact the site many times, no response. A Warning was issued and the site is on the waiting list to be Rogued. |
| 6 Feb | Canbet | Microgaming | The player said “because of australian regulations they don't offer live games ... I want to be able to play live games”. | Suffice it to say that the player's request is beyond the scope of the PAB service, case discarded. |
| 8 Feb | *SpinWin | 888 | After losing money at 888 player received an advert to play at SpinWin which they did. After winning £1000 they were locked out. | We tried to pursue this case with the casino for almost two months, no progress. A Warning was issued. |
| 10 Feb | *Poker 770 | Playtech | Player reported a locked account but the PAB was incomplete, player needed to provide further details before we could proceed. | Player never did respond to our requests for more info, case discarded. |
| 15 Feb | *EuroCity | 888 | Players accounts at Cassava casinos were all closed at once including this one which had €1300 in unpaid winnings. | Player's account was reopened although there were WR that still needed to be met. |
| 16 Feb | Europlay Malta | NetEnt ??? | Player reported several unpaid withdrawals going back as far as August 2010, total €1175. Casino Support was apparently AWOL. | We tried several times to raise the player's issue but the casino never replied. A Warning was issued. |
| 20 Feb | 7 Sultans | Microgaming | Casino had confiscated £497 for “irregular betting” by which they meant “even money” bets although nothing in the Terms prohibited this. | The casino reversed itself and payed the player in full. Resolved. |
| 23 Feb | Bewinners/BWin | n/a | An affiate had multiple accounts at Bewinners one of which had been closed. The aff wanted the account reopened. | Bwin (Bewinners) is on the No Can Do list so this is a “no can do” issue. |
| 24 Feb | *Plenty Jackpots | RTG | Player reported $1100 in unpaid winnings. | This casino is on the No Can Do list (see the Curgam Malta group), issue is a “no can do” situation. |
| 24 Feb | King Solomons | Playtech | Casino had canceled player's €241 winnings on the grounds that the game player, Wild Viking, is a “roulette style” game and therefore prohibited. | Nothing in the casino's Terms says anything about Wild Vikings being considered a roulette game. Ongoing. |
| 26 Feb | *Red Flush | Microgaming | Player claimed that winnings were being denied as if they had been derived from a “free” bonus, said that shouldn't apply to them. | Records showed that the player had taken a “free spins” bonus. Case closed. |
| 28 Feb | *Royal Vegas | Microgaming | The player reported problems with a failed deposit, a “Welcome” card that wasn't being honoured, etc. | It wasn't clear what the player wanted. We agreed that I'd forward the complaint to the casino for them to do with as they saw fit. |
| Total Complaints = 20 | Bonus related = 60% | * Bonus Issue |
This is the summary of February 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 