Pitch a Bitch |
| Total Complaints = 13 | Bonus Related = 46% | * Bonus Related Issue |
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| 03 Dec | Real Vegas | RTG | Casino was stalling on a $740 WD, four months of promises and excuses but no results. | Sorry, this casino is part of the Curgam Malta group, long since featured on the “No Can Do” list. |
| 05 Dec | Bingo Card | misc | Player's case dated back to early 2009 when the casino had told them “we'll pay you when you use X or Y money processor or you move to a different country”. Player moved to a different country, casino now said “we have new management, old issues are not our problem”. | We're still trying to press BC to work on this issue. Ongoing. |
| 06 Dec | Real Vegas | RTG | Again, endless stalling and BS promises of payment “very soon”, this time for $600. | Sorry, as mentioned above this casino is part of the Curgam Malta group, long since featured on the “No Can Do” list. |
| 07 Dec | *Intertops | RTG | Casino was withholding $27k, said the player had used restricted games. Player claimed the Terms had recently been changed, had not previously named the games in question. | We're still trying to get a response on this one: ongoing. |
| 09 Dec | Diceland | TopGame | Player had won $11,000 but casino said they'd only pay $500 “because we have a rule stating that you can only get 10x back on any deposit under $250”. Player claims that rule is a recent addition. | As yet we've had no comment from the casino people, ongoing. |
| 11 Dec | Paddy Power | Playtech | Player deposited $50 and their account was promptly locked pending verification from the money processor. Weeks pass: no change and no word from the casino. | We're working on it: ongoing. |
| 13 Dec | *Mr Green | Betsoft/NetEnt | Player had won €4000 and tried to WD. Casino requested documents, and then more. | Casino has informally mentioned that the player was considered a fraud suspect, will discuss this in detail with us very soon. |
| 14 Dec | Casino Vega | Parlay | Player won a $3000 communal jackpot, requested WD. Casino dragged this out for weeks then said “cash outs must be done within 30 days, we owe you nothing”. | Player's case was incomplete so we asked for details, no response received to date. |
| 18 Dec | Vegas Palms | Microgaming | Player had won $2500, got drunk, requested a “24hr cool down” lock on their account, came back and asked for the lock to be removed, ended up losing the lot. | Player is asking the casino to refund the losses since they had ignored the lockout request. Ongoing. |
| 22 Dec | *iNetBet | RTG | Player's WD request was tied up in documents requests. | We asked the player for additional info, player responded with insults and attitude. No problem, take your issue elsewhere. Case closed. |
| 23 Dec | *Golden Riviera | Microgaming | Player had received a 10% cash-back offer and wanted the casino to honour it as promised. | Casino settled with the player to the player's satisfaction. Case closed. |
| 28 Dec | *Bingo Card | misc | Player reported that the casino had confiscated a $350 WD saying “We reserve the right to terminate a member's account if we determine that your participation with us wont be beneficial to both parties”. | Player's PAB was incomplete, no reply to our requests for the missing details. AWOL. |
| 29 Dec | *Slots Oasis | RTG | More of the usual Rushmore problems: $1940 in withdrawals being repeatedly stalled. | See the recent “Be Aware” caution regarding Rushmore. Player's details were submitted but the casino has yet to respond. |
| Total Complaints = 13 | Bonus related = 46% | * Bonus Issue |
This is the summary of December 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 