Pitch a Bitch |
| Total Complaints = 18 | Bonus Related = 56% | * Bonus Related Issue |
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| 01 April | *Party Casino | bWin.Party | Player had taken a bonus that allowed roulette and poker, which he played. Casino apparently denied €8000 in winnings. | It turned out the player had violated more than one of the bonus Terms, particularly concerning betting limits. Case closed. |
| 01 April | Manhattan Slots | RTG | Player reported that requests for a $2150 withdrawal were being repeatedly reversed. | The casino was investigating the player's account. They finished that process and payed the player. |
| 04 April | *Villa Fortuna | BetOnSoft | Player's withdrawal of £2000 had been denied for failure to complete the WR even thought they had done so per the bonus Terms. | Sorry, this casino is listed in the Rogue Pit, “no can do”. |
| 11 April | Casino Club | Gtech | Casino had locked the player's account and withheld €2160 stating that the player's documents “are wrong”. | Player resubmitted their documents, the casino accepted them and payed in full. |
| 11 April | *Betsafe | Crypto, NetEnt | Player claimed a €1000 withdrawal had been denied, casino's reason was “chip-dumping”. | Player's PAB had a number of errors, when asked to correct these the player simply stopped responding. |
| 11 April | Red Flush | Microgaming | Player claimed that a withdrawal to her bank account never arrived, wanted the casino to re-issue the payment. | Player was unable to provide account details or other supporting evidence, eventually stopped responding. Case closed (AWOL). |
| 13 April | *Lock Casino | RTG | Player fulfilled the WR on a bonus, withdrew $3000. Casino wanted docs, player gave them but got no further. | Casino is on the “Not Recommended” list in the Rogue Pit, the issue is in their hands but nothing has been forthcoming. |
| 13 April | MyJackpotCasino | Microgaming | Player reported being locked out of the casino with no access to a €870 balance. | Casino people said they looked into it, re-opened the account and reinstated the balance. Player was unavailable for comment. |
| 13 April | Slot Madness | RTG | Player had requested a $270 withdrawal four times and each time it was canceled and they were asked to resubmit their documents. | Initially we issued a Warning against the casino for endless stalling; later a new rep came onboard and straightened things out. |
| 15 April | Cherry Red | RTG | Player felt they were being given the run-around on withdrawing $18900 winnings. | Over the following weeks the player received full payment of the balance owed. |
| 16 April | *WPT Casino | bWin.Party | Player reported winnings confiscated for breach of Terms | Player openly admitted breaking the Terms. That and a pre-existing Warning regarding this casino meant there was not much to be done here.. |
| 17 April | *Bet Phoenix | RTG | This one was a re-submit of an issue we handled back in Sept 2010: the player was claiming they were unaware they were playing a free chip | Nothing had really changed since the original case hence nothing to really do here. |
| 21 April | *Rialto Casino | TopGame | Player was having difficulties with the casino regarding a free chip max withdrawal: CS had said one thing but later did something else. | No Can Do: the player had a previous PAB on a non-Accred casino so this issue was excluded under the One Free Shot rule. |
| 22 April | *Casino King | PlayTech | Player reported that €5555 was confiscated because “I was not allowed to play the way I did”. | Casino said they had been investigating the player but had insufficient evidence to proceed, player was paid in full. |
| 22 April | Noble Casino | PlayTech | Player claimed that the casino was withholding £10000+ in winnings without explanation. | Player's PAB was incomplete, did not reply to our requests for further info. Case stale-dated. |
| 26 April | *EuroCity | Crypto | Player's winnings of €818 were being withheld because of previous bonus requirements | Casino said they'd looked into it and would pay the player, player confirmed the payment was received in full. |
| 26 April | Grand Prive | BetonSoft | Player's issue was €4000 tied up in the casino group's sites because the casino suspected “syndicate” ties. | Sorry, these casinos are listed in the Rogue Pit, “no can do”. |
| 26 April | *Bingoworkz | World Bingo Net | Player had tried for three months to get a $100 “free gift” bonus that had been promised in an email. | Bingoworkz never responded but the player did receive the $100. |
| Total Complaints = 18 | Bonus related = 56% | * Bonus Issue |
This is the summary of April 2011's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 