Swiss Casino - On Probation
Software provider: Playtech
Licensing Jurisdiction: Gibraltar
URL: www.scasino.com
Parent Company iGlobal Media
Rogued 22 March 2009
Probation 1 November 2009
| The coffee smells good; we're awake now... |
There were a few player complaints that were not overwhelming, but the main problem was that the casino would not respond. Either we received auto-responders or no response at all. It wasn't until the casino ended up in our "Not Recommended" list that they finally took notice and began dealing with the aggrieved players.
Original Warning - now withdrawn:
Swiss Casino: no response from CS.
We've recently had a PAB wherein the player complained of being denied winnings for playing what turned out to be bonus-restricted games.
Although it was true that the player had failed to read and comply with the Terms & Conditions, and on these grounds we had to deny their claim against the casino, it was alarming to us that Swiss Casino (scasino.com) Customer Service never responded to us or the player with anything more than automated replies.
Casinos are expected to respond in a timely fashion to player issues, even if it is only to point out why the player's claim against them is unjustified. Auto-responders are a temporary courtesy, at best, and in no way constitute real or meaningful Customer Service.
Warning: Swiss Casino is not responding to player issues. Players should be aware that their attempts to raise issues with the casino will go unanswered.
They should be good to go at the moment since we now have a point of contact to handle any player issues that are submitted through us.
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