Swiss Casino - On Probation

Swiss Casino: no response from CS.

We've recently had a PAB wherein the player complained of being denied winnings for playing what turned out to be bonus-restricted games.

Although it was true that the player had failed to read and comply with the Terms & Conditions, and on these grounds we had to deny their claim against the casino, it was alarming to us that Swiss Casino (scasino.com) Customer Service never responded to us or the player with anything more than automated replies.

Casinos are expected to respond in a timely fashion to player issues, even if it is only to point out why the player's claim against them is unjustified. Auto-responders are a temporary courtesy, at best, and in no way constitute real or meaningful Customer Service.

Warning: Swiss Casino is not responding to player issues. Players should be aware that their attempts to raise issues with the casino will go unanswered.