Kiwi Casino - on probation
Properties: Kiwi Casino
Kiwi Poker
Kiwi Bingo
Tiki Bingo
Blackpool Bingo
FastWin Casino
Software provider: Playtech
Licensing Jurisdiction: Gibraltar
Not recommended 17 April 2008
On probation: 1 July 2010 - 31 December 2010
CM Status: Good to go
| Kiwi Casino took a dive |
Once Casinomeister's Casino of the Year (2001) it took a dive as soon as it was sold to ICC. The management was operating without a clue on how to deal with player issues. In 2008, there was a complaint about old terms and conditions remaining on their bonus pages that had not been updated. Their Casinomeister forum rep referred the player to contact support - WRONG ANSWER. The correct answer would have been to immediately fix what was broken - the page lingered there for weeks - thus they were removed from Casinomeister's Accredited Casino section.
In April 2008, an affiliate submitted a "Pitch a Bitch" - he wasn't getting paid $308.95 and was getting the run-around from Gaming Partners. We tried contacting them as well and received three "we're looking into it" responses - and that was it. The were then placed into the Not Recommended section of our Rogue pit.
Since there has been a change of ownership and licensing jurisdiction, and that one of their executives has requested that the casino be put under review, we have done so. We hope that during these six months all player issues will be resolved quickly and fairly.
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