Issue #207
weekly
Dear ${token1,
Vote! Vote vote vote vote vote vote. Vote vote vote!
Did I make myself clear? Good.
Votingly yours,
Bryan
In this issue:
Can't read this newsletter? Click here (or copy and paste this into your browser): http://www.casinomeister.com/newsletter.html#skip for the cool online version.
Gas powered leaf-blowers are on my hate list; player fraud is right under them. I hate fraud, and I hate the players who commit it. They leech my time and effort away from players who have legitimate complaints, the ones who really need some sort of assistance and attention. Get this - eight members were banned from our forum this week for making fraudulent claims - they lied to me and to the other members of the forum. They also tried to cause harm to the business they defrauded by posting these claims. This I won't stand for.
In most cases, it's a first time poster complaining that they can't make a cashin or they didn't get a bonus. When it appears that a player hasn't made an effort to solve their problem in a logical manner, I begin to suspect something. Before anyone posts a complaint in the forum, they are required to read this:
There are ways to deal with your complaint privately. If the offending casino is powered by RTG, you can contact Montana Disputes section:
http://disputes.montanaoverseas.com/
If the casino is a member of eCogra, you can contact Tex Rees here:
http://www.ecogra.com/dispute.asp
You may also "Pitch a Bitch" with the Casinomeister here:
http://www.casinomeister.com/problems.html
There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
Fraudulent complaints will not be tolerated. This is not a message board that condones the bashing of casinos. If you are posting a public complaint, ensure that it is free of subjective and insulting comments and that it is truthful.
All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue.
And what gets me, is when players feel they need to dis' me in public on other message boards when I'm a little slow in assisting them. This just happened recently at one of the more popular message boards; a player began to snivel because he didn't receive his bonus through my site. It seemed that "gasp" the casino wanted this player to provide a copy of his ID to ensure that he was a legit player; he had signed up at a number of their sister casinos with different variations of his name. This raised some red flags, so the casino made this request two weeks ago. After repeated requests from both me and the casino, the player has still not furnished any documents proving who he is. At press time, I've given him the ultimatim to make an public apology on the board where he posted, or provide the casino with the information they requested. I don't take these things lightly.
On another note:
It was brought to my attention this week that a player tried to cash out a four figure sum from a well-known casino, but they denied his cashin because he played a game disallowed by the bonus terms and conditions. They claim that the terms and conditions were changed on 15 October (two days before he made his deposit) which disallowed the game he played. But when he contacted me on Monday the 25th, the old terms were still live on the site. It may be a simple case of a webmaster not updating pertinent pages, or it's an example of a casino trying to apply changed T&Cs retroactively. I hope this is not the case. By the way, I made screen shots of the Terms and Conditions that were live on 25 October, and they did not disallow the game in question. I'm letting the casino have a chance to resolve this on their own before I go public with this. So far, it's not looking too good.
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A man walked by a table in a hotel and noticed three men and a
dog playing cards. The dog was exhibiting an extraordinary
performance.
"This is a very smart dog," the man commented.
"He's not so smart," said one of the irked players. "Every
time he gets a good hand he wags his tail."
Two little brothers, aged six and eight, decide it's time to
learn how to swear. So, the eight-year-old says to the
six-year-old, "Okay, you say 'ass' and I'll say 'hell'."
All excited about their plan, they trooped downstairs, where
their mother asks them what they'd like for breakfast.
"Aw, hell," says the eight-year-old, "gimme some damn Cheerios."
His mother backhands him off the stool, sending him bawling
out of the room, and turns to the younger brother.
"What'll you have?"
"I dunno," quavers the six-year-old, "but you can bet your
ass it ain't gonna be Cheerios."
ha ha ha
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What would you like to see? Hi there guys, This being the most active gambling related message board, with a whole range of different types of casino players, it seemed like the best place to post the BIG question... What do the players want? We are trying to unclutter our websites, by bringing the relevant info to the front, and making it more accessible, while dropping irrelevant info, that's regarded as "not so important" to the back. What do you look for first when you reach a casino site? What information would you like to have served to you as soon as you reach the site? What do you regard as "less important" information? This info would help us greatly in creating a more user friendly experience for players. Please PM me. Regards VPL |
Complaints? Kudos? Please let me know.
Peace
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Bryan Bailey Webmeister Casinomeister |  |