Just wondering can anyone help in here with this place since its on "Accredid" section casino?
I went to check again that my withdraw is still approved.
What a surprise when i see that its cancelled after approving it.
Support not knowing as usually and i got weird answers.
I have to go mental hospital after this case really
They decide to reverse 200€ after approving my withdraw and
i cant get answer why it happened this time really...
29/08/2016 €200.00 CreditCardWithdrawal Approved
25/08/2016 €400.00 CreditCard RefundedVIPRequested
21/08/2016 €400.00 CreditCard RefundedDocumentsOutstanding
My last chat moment...
Derrick: Hi there, welcome to the Support Desk. My name is Derrick, how may I help you?
xxx: In this morning i check that my 400€ withdraw has finally accepted. Now when i get home from work i see that withdraw has cancelled and changed to 200€ withdraw??
Derrick: Please bare with me for a moment while I check your account.
xxx: Did you check it?
Derrick: Thank you for waiting. I'll be with you in just a moment.
Derrick: I'm sorry for the delay. I'll be right with you.
Derrick: I will be right with you.
xxx: Can you just tell me ehat is problem now!
Derrick: Thank you for holding
Derrick: I see only one account and you should only log on with the email address xxx
xxx: What?
xxx: I have logged in but where is my money this time?
xxx: As i say, i withdraw 400€ and it was approved on this morning and now its cancelled and paid 200€ only
Derrick: Let me check for you
Derrick: Thank you for holding
Derrick: I can see the 200 processed and that 200 was requested to be returned to your caisno account
xxx: Why? I havent request that
Derrick: Thank you for waiting. I'll be with you in just a moment.
Derrick: I'm sorry for the delay. I'll be right with you.
Derrick: Thank you for holding
Derrick: I think that there might be set limits on your account. I will have to find out about those and get back to you. Is it ok if I email you later?
xxx: What limits and why?
xxx: I know that i will not receive email never as i havent got even last emails as promised.
Derrick: There are set casino limits on withdrawals or it could have been a previous standing arrangement on your account and I need to find out
xxx: yeah, where is floormanager Ben? Ask him
Derrick: POne sec
Derrick: Thank you for holding
Derrick: I have just been told that as this is your first withdrawal it is set as a trest withdrawal and that is why only 200 was processed. Once you have recieved the 200 please get back to us and we can process the rest
xxx: Lol. What the... There is no mention on this on t&c
Derrick: Not as far as I know no
xxx: Can you admid that its only for if i play back those 200€?
xxx: However, i come back IF i even get someday that first withdraw...
Derrick: Ok
xxx: Thank you, its not your fault i quess. You should add this information on t&c.