Redbet - Wagering Requirements/bonus issues again!

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
I used the WHENPIGSFLY25 code for the free spins and the 25% bonus today, now, I've finished the wagering requirements for the 25% bonus but now my spins aren't contributing to the wagering requirements on the winnings from the free spins.

Anyone else have these issues with Redbet? Seem to have problems with them all the time.

Redbet2.JPG
 
I used the WHENPIGSFLY25 code for the free spins and the 25% bonus today, now, I've finished the wagering requirements for the 25% bonus but now my spins aren't contributing to the wagering requirements on the winnings from the free spins.

Anyone else have these issues with Redbet? Seem to have problems with them all the time.

View attachment 69504

What enlightened pearls of wisdom are coming from the chat-boids? surely a 25% bonus can't be that hard to beat.....it must be a mistake
 
It may be that only the slot from which you got the free spins count towards the WR for any winnings from the free spins, so once the WR from the 25% bonus has been completed, you would have to go back to the slot from which you got the free spins to clear those WR. This odd quirk has been mentioned before, although not necessarily at this casino nor this game provider's slots.
 
What enlightened pearls of wisdom are coming from the chat-boids? surely a 25% bonus can't be that hard to beat.....it must be a mistake

She has no idea what I mean, keeps thinking I haven't gotten the bonus or free spins, gave up and messaged Adam on here.

I completed the WR for the 25% bonus but now I must meet the WR for the winnings from the free spins.
 
How on earth can CS, employees of a casino, not understand what I am talking about, beggars belief!

Redbet really need to sort these bonus issues out, puts me off playing there regularly.
 
It may be that only the slot from which you got the free spins count towards the WR for any winnings from the free spins, so once the WR from the 25% bonus has been completed, you would have to go back to the slot from which you got the free spins to clear those WR. This odd quirk has been mentioned before, although not necessarily at this casino nor this game provider's slots.

Can't be, I've only been playing the slot that the free spins were allocated on :)
 
Missues is very regular at Redbet. Told her your issues and she said this.

You can withdraw at any time and forfeit the FS Winnings value.

Wagering will not start until you actually dip into FS Value (total won from FS) Ie: Cash balance depleted

WR on FS 40x

WR on Deposit bonuses 25 x D+B (ok for 100%'s not so for 25%'s)

Never come across any game restrictions in her entire history there, just that as mentioned you could play all day and if you've not touched the FS winning original value, Wagering will not change.
 
Could that slot be excluded in the general terms, or given a less than 100% weighting? Other than this, it could be a glitch in the system.

Nope, included in the list of games, just checked under eligible games.

So annoying, I mean you're trying to make the bonus + deposit WR, you make that, then the winnings from the free spins WR and fair enough I took that on, but this sort of thing keeps happening here.

It's a good thing I checked it it was contributing towards it tbh.
 
Missues is very regular at Redbet. Told her your issues and she said this.

You can withdraw at any time and forfeit the FS Winnings value.

Wagering will not start until you actually dip into FS Value (total won from FS) Ie: Cash balance depleted

WR on FS 40x

WR on Deposit bonuses 25 x D+B (ok for 100%'s not so for 25%'s)

Never come across any game restrictions in her entire history there, just that as mentioned you could play all day and if you've not touched the FS winning original value, Wagering will not change.

So, if my balance is currently 800 euros and I forfeit the winnings derived from the free spins, I only lose the 52 euros?
 
I don't see why you would play the FS after you just cleared the WR from the 25%? Just cash-out and play with that, if you still want to play. Leave the FS for later. The WR from the spins only becomes active when you play them, logically, so playing them right after you cleared WR, with withdrawable cash in your account, is silly, to say the least? Almost like you want issues to occur:p

Moot now as Jon explained how to fix it alternatively..Chat isn't that bad really btw? You may be a tad too critical, or impatient :)

I actually took the same Bonus, and my spins weren't credited automatically, so i went and asked chat..maybe that happened to a few players, so, if the agent was busy, and managing several requests at once (this is the norm nowadays) she may have assumed it was a similar issue...
 
I don't see why you would play the FS after you just cleared the WR from the 25%? Just cash-out and play with that, if you still want to play. Leave the FS for later. The WR from the spins only becomes active when you play them, logically, so playing them right after you cleared WR, with withdrawable cash in your account, is silly, to say the least? Almost like you want issues to occur:p

Moot now as Jon explained how to fix it alternatively..Chat isn't that bad really btw? You may be a tad too critical, or impatient :)

I actually took the same Bonus, and my spins weren't credited automatically, so i went and asked chat..maybe that happened to a few players, so, if the agent was busy, and managing several requests at once (this is the norm nowadays) she may have assumed it was a similar issue...

An unnecessary complication to what should be a much simpler case of playing your free spins right at the start then wagering the entire bonus. This system assumes the players are "smart" to the point of "advantage play", and actually steers them to use "advantage play" style tactics, such as saving the free spins till later and thus being able to remove their deposit and any winnings before playing the free spins "risk free" for a second bite at a win from a bonus without making a second deposit. Many casinos will see this as "advantage play", and bonus ban the player, or even confiscate the winnings. This kind of variation between platforms is what trips up players, especially when another operator is operating a "zero tolerance" policy against "advantage play".
 
An unnecessary complication to what should be a much simpler case of playing your free spins right at the start then wagering the entire bonus. This system assumes the players are "smart" to the point of "advantage play", and actually steers them to use "advantage play" style tactics, such as saving the free spins till later and thus being able to remove their deposit and any winnings before playing the free spins "risk free" for a second bite at a win from a bonus without making a second deposit. Many casinos will see this as "advantage play", and bonus ban the player, or even confiscate the winnings. This kind of variation between platforms is what trips up players, especially when another operator is operating a "zero tolerance" policy against "advantage play".

I'm not sure i follow here..

I think i know what you're saying, but if i'm correct, i don't think your right at all..it is in fact less complicated to save the FS for later, for one to prevent any malfunctioning WR, due to both being mixed, bugs and whatnot, and of course because the WR is high enough as it is.. Mostly FS and the regular match up Boni have different WR's too, and that is even more likely to mess things up.

And you don't save your FS for 'another win', but rather as a back up for your likely loss, because as we all know, most match up's invariably are not in the player's advantage (provided he plays it by the rules, and in a Casino that has rules set up as such, that there is ample room for Bonus Abuse) and therefore a Casino would know it's bollocks to Bonus Ban players for taking an offer, and playing it as 'smart' as possible..

More so with returning players, but that's logical, since first time depositors do not use reloads:)
 
I'm not sure i follow here..

I think i know what you're saying, but if i'm correct, i don't think your right at all..it is in fact less complicated to save the FS for later, for one to prevent any malfunctioning WR, due to both being mixed, bugs and whatnot, and of course because the WR is high enough as it is.. Mostly FS and the regular match up Boni have different WR's too, and that is even more likely to mess things up.

And you don't save your FS for 'another win', but rather as a back up for your likely loss, because as we all know, most match up's invariably are not in the player's advantage (provided he plays it by the rules, and in a Casino that has rules set up as such, that there is ample room for Bonus Abuse) and therefore a Casino would know it's bollocks to Bonus Ban players for taking an offer, and playing it as 'smart' as possible..

More so with returning players, but that's logical, since first time depositors do not use reloads:)

This is the "advantage play" argument, you save your free spins so that they can provide another opportunity after the main bonus has been played. The casino is better off having players wager the winnings from the free spins with their deposit bonus.

For a player, it DOES make sense to save the free spins, but at other casinos this sensible strategy could mark a player out for negative attention, which could be a bonus ban or even confiscated winnings. There are some casinos where the terms stipulate that the free spins must be played and the winnings added to the deposit made in order to get them. If you take it to the extreme, players could deposit to get the free spins, wager their deposit only the minimum required to be allowed to withdraw a clean deposit, and then have an almost risk free chance of winning from the free spins. In some cases players have done this, and got the boot pretty quickly for it.

If players are lulled into a false sense that this is not only allowed, but REQUIRED at Redbet, they could do the same elsewhere quite innocently, but find themselves branded a "bonus abuser".
 
Ive done a variety on this site as a reg daily player, ive never had any issues, i have played free spins and completed wagering many of times, i do mainly play the free spins first and had withdrew many of times as not dipped into the bonus and never had any problems :)

I cant fault them in anyways, i have spoke with many of reps on here and via live chat and they have always been a great help :) The odd 1 or 2 probs i did occur was sorted prompt via live help with no issues

Great site and great reps :)
 
Just for the record, everything was sorted, think I ended up making two 500 euros withdrawals that day that were quickly paid out. Redbet also gave me an extra 50 free spins on Pigs Might Fly.

Big thanks to their team:thumbsup:
 
I don't see why you would play the FS after you just cleared the WR from the 25%? Just cash-out and play with that, if you still want to play. Leave the FS for later. The WR from the spins only becomes active when you play them, logically, so playing them right after you cleared WR, with withdrawable cash in your account, is silly, to say the least? Almost like you want issues to occur:p

Moot now as Jon explained how to fix it alternatively..Chat isn't that bad really btw? You may be a tad too critical, or impatient :)

I actually took the same Bonus, and my spins weren't credited automatically, so i went and asked chat..maybe that happened to a few players, so, if the agent was busy, and managing several requests at once (this is the norm nowadays) she may have assumed it was a similar issue...

Sorry I only just looked back over this thread (haven't had much time to recently).

I believe it's in their terms that you cannot request a withdrawal until the spins have been played, so the way I understood it, if I deposited £20, got the 25% bonus, cleared the wr on the £5 bonus and £20 deposit, I'd still have to play the the spins and clear the wr on the winnings from the free spins before requesting a withdrawal anyway.

So going by that, didn't matter when I played the spins - because they had to be played at some point anyway.

Got to be honest, I like playing there, but sometimes I find some of their T&C's/General terms little bit baffling when it comes to certain promotions.

Edit: Found the terms from the promotion.

General Terms.JPG

As for being impatient, I did try to explain to the chat rep 4 times, but she kept asking me about the free spins. Not quite sure how you come to that conclusion tbh.
 
Dear PNEFOREVER2,

Thank you very much for your message and your positive feedback - Much appreciated.

Apologies for any inconvenience, I am glad we cleared all things up and that your playing experience in our platform was joyful.

Thank you all, in anticipation.
Marius

Just for the record, everything was sorted, think I ended up making two 500 euros withdrawals that day that were quickly paid out. Redbet also gave me an extra 50 free spins on Pigs Might Fly.

Big thanks to their team:thumbsup:
 

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