- Joined
- Feb 2, 2012
- Location
- United States
I have been a member of Gossip Slots and Drake Casino (they are "sister" sites--same software, same management and chat host staff, same bonus offers etc. etc.) for years and always thought that they were honest and that their games could be trusted to pay fairly (when you win). I learned recently that this is not the case; and i want to warn other potential victims to avoid these casinos and their fraudulent behavior.
Here's what happened. I was playing 4th and Down a few weeks ago (betting just $1.50 per hand), when I won the bonus round. (Note: Anyone who has played slots knows that games which have "bonus rounds" usually win big during the bonus round, especially if the bonus round is difficult/rare to win. Certain bonus rounds are especially lucrative, because they have varying levels of difficulty you can opt for. If you choose the high risk/high reward option, there is a (very likely) chance of winning nothing but when you do manage to win, you win big. Alternatively, if you take the low risk/low reward you have a better chance at winning something in the bonus round, but it won't be as much if you had selected the higher risk option.) In this game, the bonus round you are trying to score a touchdown and you have four different "plays" to choose from in order to try and make the touchdown. The 4 play choices range from lowest risk/lowest reward to highest risk/highest reward with option 1 being the lowest and option 4 being the highest. If you fail to score a touchdown then you don't get to the second round. (in which you have four more choices to score the extra point(s) on the touchdown from the first round.)
Like I said, I won the bonus round and i chose the third option (with the third most high risk/reward) and played the round. I scored the touchdown! Then, I moved onto the second bonus round. I chose the second most difficult option and failed to score the extra point.
When the game was over I noticed something weird, instead of winning what I should have won, around $130. It said I had won $0.13. 13 cents! i was shocked. I took a screenshot of the bonus round win showing i had won 13 cents instead of 130 dollars and i contacted support.
I sent them the screenshot and explained what had happened. They sent me the following email back:
Dear Esme,
Thank you for contacting Drakecasino.eu!
We would like to inform you that indeed there was an error and you
should have won more. Therefore your account was credited $126.93.
If you have any other questions, feel free to contact us at anytime.
Kind regards,
Xenah
Drake Casino Customer Service
www.drakecasino.eu <http://www.drakecasino.eu>
Toll free: 1-800-613-8090 <tel:1-800-613-8090>
support@drakecasino.eu <mailto:support@drakecasino.eu>
____________________________________________________________________________________
So, I was comfortable with that. I had notified them of the issue, they had acknowledged it, and i assumed that they had fixed the issue.
So, a few weeks later, I was playing the game at a much higher bet amount, $7.50 per hand. I had won the bonus round a few times and won a touchdown when I bet the lower risk/lower reward but not gotten a touchdown when I'd bet the higher risk.higher reward option. Then, finally I chose the third highest risk/reward option and I won the touchdown! I was taken to the second round. Then, in the second round, I failed the extra point. But, the real payoff is when you win the touchdown. Then I saw the bonus round winnings window and it said I had won $0.66) I was dismayed when I realized that yet again, my winnings where 1/100th of what they should have been. I took a screenshot:
(I have attached the screenshot to show that I won the first round but lost the second round and won only $0.66)
I contacted support and emailed them the screenshot and explain that the same thing had happened as before, only this time, I should have been paid $660, not the $0.66 i had received. They denied that the game had malfunctioned at first, and told me i would have to wait for further investigation. Ultimately, they added $200.00 AS BONUS FUNDS (meaning I would still have to play the money 10X to cashout) and refused to add the remaining 459.34 that they owed me, in bonus funds or cash.
I had mistakenly thought that the 200$ in bonus cash was given to me as a courtesy until they could identify the cause of the issue and pay me the $659.34 in cash that they owed me.
I never received anything else, and they claimed that the game had malfunctioned and that they were being generous to give me anything at all.
Please beware of Drake Casino and Gossip Slots so you don't have the same thing happen to you!
Here's what happened. I was playing 4th and Down a few weeks ago (betting just $1.50 per hand), when I won the bonus round. (Note: Anyone who has played slots knows that games which have "bonus rounds" usually win big during the bonus round, especially if the bonus round is difficult/rare to win. Certain bonus rounds are especially lucrative, because they have varying levels of difficulty you can opt for. If you choose the high risk/high reward option, there is a (very likely) chance of winning nothing but when you do manage to win, you win big. Alternatively, if you take the low risk/low reward you have a better chance at winning something in the bonus round, but it won't be as much if you had selected the higher risk option.) In this game, the bonus round you are trying to score a touchdown and you have four different "plays" to choose from in order to try and make the touchdown. The 4 play choices range from lowest risk/lowest reward to highest risk/highest reward with option 1 being the lowest and option 4 being the highest. If you fail to score a touchdown then you don't get to the second round. (in which you have four more choices to score the extra point(s) on the touchdown from the first round.)
Like I said, I won the bonus round and i chose the third option (with the third most high risk/reward) and played the round. I scored the touchdown! Then, I moved onto the second bonus round. I chose the second most difficult option and failed to score the extra point.
When the game was over I noticed something weird, instead of winning what I should have won, around $130. It said I had won $0.13. 13 cents! i was shocked. I took a screenshot of the bonus round win showing i had won 13 cents instead of 130 dollars and i contacted support.
I sent them the screenshot and explained what had happened. They sent me the following email back:
Dear Esme,
Thank you for contacting Drakecasino.eu!
We would like to inform you that indeed there was an error and you
should have won more. Therefore your account was credited $126.93.
If you have any other questions, feel free to contact us at anytime.
Kind regards,
Xenah
Drake Casino Customer Service
www.drakecasino.eu <http://www.drakecasino.eu>
Toll free: 1-800-613-8090 <tel:1-800-613-8090>
support@drakecasino.eu <mailto:support@drakecasino.eu>
____________________________________________________________________________________
So, I was comfortable with that. I had notified them of the issue, they had acknowledged it, and i assumed that they had fixed the issue.
So, a few weeks later, I was playing the game at a much higher bet amount, $7.50 per hand. I had won the bonus round a few times and won a touchdown when I bet the lower risk/lower reward but not gotten a touchdown when I'd bet the higher risk.higher reward option. Then, finally I chose the third highest risk/reward option and I won the touchdown! I was taken to the second round. Then, in the second round, I failed the extra point. But, the real payoff is when you win the touchdown. Then I saw the bonus round winnings window and it said I had won $0.66) I was dismayed when I realized that yet again, my winnings where 1/100th of what they should have been. I took a screenshot:
(I have attached the screenshot to show that I won the first round but lost the second round and won only $0.66)
I contacted support and emailed them the screenshot and explain that the same thing had happened as before, only this time, I should have been paid $660, not the $0.66 i had received. They denied that the game had malfunctioned at first, and told me i would have to wait for further investigation. Ultimately, they added $200.00 AS BONUS FUNDS (meaning I would still have to play the money 10X to cashout) and refused to add the remaining 459.34 that they owed me, in bonus funds or cash.
I had mistakenly thought that the 200$ in bonus cash was given to me as a courtesy until they could identify the cause of the issue and pay me the $659.34 in cash that they owed me.
I never received anything else, and they claimed that the game had malfunctioned and that they were being generous to give me anything at all.
Please beware of Drake Casino and Gossip Slots so you don't have the same thing happen to you!