Spin Station Casino

Hey there folks.

Has anyone ver heard of this casino - i just found it on netentcasino.com ---> *snip*

i could not find a review on casinomeister or askgamblers so thats why id like to know your input - it says GrandIvy casino is a related casino but i also never heard of that one.


Also i did not read the terms for the SUB yet (200 % up to 2000€)

Opinions ?

Greets

casinokoenig said:

Hey there folks.

Has anyone ver heard of this casino - i just found it on netentcasino.com --->

You do not have permission to view link Log in or register now.

i could not find a review on casinomeister or askgamblers so thats why id like to know your input - it says GrandIvy casino is a related casino but i also never heard of that one.


Also i did not read the terms for the SUB yet (200 % up to 2000€)

Opinions ?

Greets

Click to expand...

Grand Ivy is a Caddell UKGC licensed site. No problems with those, as long as you check it IS a Caddell site at the bottom.

It's pretty new, with a slew of games from a dozen or more software companies including NetEnt, Leander, Quickspin, NextGen etc etc etc.

Has mobile and live dealer (from Ezugi by the looks of it) and is managed for Caddell by Imperium under licensing from UK and Curacao.

That SUB looks dangerously generous, though?

Shill ???

There seems to be quite a few posters (or may even be the same guy) 'casually' dropping links in for this netentcasino affy site

brianmon said:

There seems to be quite a few posters (or may even be the same guy) 'casually' dropping links in for this netentcasino affy site

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I am getting a lot of junk email from netentcasino also

any one promoting this site?

just be aware the welcome bonus comes with a fairly hefty wagering req (its 35x d+b so with a 200% bonus thats big ) like many others in this grp, no problem with any of the casinos that run on white hat/caddell just make sure to read the welcome bonus terms and not just general bonus terms

In terms section 7

if you deposit £100.00 and receive £200.00 bonus, and decide to play only slots, you must reach wagering requirements of 35 times £300.00, i.e. wager £10,500.00.

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spintee said:

any one promoting this site?

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I would do, but they don't me my cash-out times/criteria. Otherwise OK.

Wild Reels said:

just be aware the welcome bonus comes with a fairly hefty wagering req (its 35x d+b so with a 200% bonus thats big ) like many others in this grp, no problem with any of the casinos that run on white hat/caddell just make sure to read the welcome bonus terms and not just general bonus terms

In terms section 7

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Do you promote them? You missed a sign up from me I wouldn't worry to much as I doubt I play there much, D&B is ok for a decent % offer, Not to every ones taste mind you,

dunover said:

I would do, but they don't me my cash-out times/criteria. Otherwise OK.

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Pay out was pretty fast on the 21casino, I did take a butchers at your site in case, So what is your limit on cash outs time for them to pass on your site?

spintee said:

Do you promote them? You missed a sign up from me I wouldn't worry to much as I doubt I play there much, D&B is ok for a decent % offer, Not to every ones taste mind you,



Pay out was pretty fast on the 21casino, I did take a butchers at your site in case, So what is your limit on cash outs time for them to pass on your site?

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Usual time scale <24 hours for a KYC'd player.

Wild Reels said:

just be aware the welcome bonus comes with a fairly hefty wagering req (its 35x d+b so with a 200% bonus thats big ) like many others in this grp, no problem with any of the casinos that run on white hat/caddell just make sure to read the welcome bonus terms and not just general bonus terms

In terms section 7

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It states it's only 35x Bonus.

"Example : Player A has purchased £100.00 and received a casino bonus of £100.00, therefore has a total balance of £200.00 . Player A decided to play slots only, therefore, Player A must wager 35 X £100.00 = £3,500.00 before the casino bonus account is converted into cash and eligible for withdrawal.".

So if you deposit £20 and get a £40 bonus that's a total of = £1400 (of wagering)

Which is pretty much the standard these days.

which is why i took great care to mention Section 7 in my post

They have specific terms for the Welcome Bonus which states,

All Casino welcome bonuses are subject to standard play-through requirements as laid out in the Promotional Terms and Conditions above with the addition that you must wager on the total amount of cash and bonus funds

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which then gives the example as follows,

For example, if you deposit £100.00 and receive £200.00 bonus, and decide to play only slots, you must reach wagering requirements of 35 times £300.00, i.e. wager £10,500.00.

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Which given its a 200% bonus at this site is either, wagering = 100.5x Deposit, or 52.5x Bonus or 35x B+D, which i dont think any are particulary competitive.

And the final gripe for today is all of the affiliate sites who fail to mention this is B+D wagering requirements and simply state 35x in the hope of mugging players off.

Wild Reels said:

which is why i took great care to mention Section 7 in my post

They have specific terms for the Welcome Bonus which states,



which then gives the example as follows,



Which given its a 200% bonus at this site is either, wagering = 100.5x Deposit, or 52.5x Bonus or 35x B+D, which i dont think any are particulary competitive.

And the final gripe for today is all of the affiliate sites who fail to mention this is B+D wagering requirements and simply state 35x in the hope of mugging players off.

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Ah yes, you are absolutely correct, I would have read down to section 7 if section 6 hadn't stated 35x on bonuses.

Even those T&C's are organized in a sneaky fashion.

Had you not pointed out what was said on section 7, players like myself would have went on ahead thinking it's good enough wagering.

Well I know I'll not be considering depositing at this place then; They can stick 35x b+d where the sun never shines.

As for affiliates not being clear, it's definitely poor form for the hope of a few £ from commission, shame on them.

so we can assume they pay if you make it to meet the Wr requirements.

also interesting :
(xx) Where a Welcome Bonus and/or No Deposit Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of your total deposits any remaining balance will be forfeited if the casino deems your play to be irregular. For example, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. “State” game abuse is where the player collects gems, coins and other items that initiate a bonus round or free spins, to nearly the point of activating the bonus or free spins, and this is done with the welcome bonus and first deposit, and then the player then plays the balance down to under 1 credit, therefore, cancelling the wagering requirements, then re-entering the game with another deposit of cash only with no bonus and re-entering those games to complete the collection of items to trigger the bonus of free spins. Other examples of irregular game play include but are not limited to, placing single bet in excess of €5.00 to initiate a high win during the early stages of game play, then making a significant change in bet size down to less than €1.00 a bet until such time as the wagering requirements for that bonus have been met. While a welcome bonus is in play the maximum you may bet on any single bet will be capped at €5.00, above this amount will be considered irregular play for bonus play through requirements. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirements. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

casinokoenig said:

so we can assume they pay if you make it to meet the Wr requirements.

also interesting :
(xx) Where a Welcome Bonus and/or No Deposit Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of your total deposits any remaining balance will be forfeited if the casino deems your play to be irregular. For example, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. “State” game abuse is where the player collects gems, coins and other items that initiate a bonus round or free spins, to nearly the point of activating the bonus or free spins, and this is done with the welcome bonus and first deposit, and then the player then plays the balance down to under 1 credit, therefore, cancelling the wagering requirements, then re-entering the game with another deposit of cash only with no bonus and re-entering those games to complete the collection of items to trigger the bonus of free spins. Other examples of irregular game play include but are not limited to, placing single bet in excess of €5.00 to initiate a high win during the early stages of game play, then making a significant change in bet size down to less than €1.00 a bet until such time as the wagering requirements for that bonus have been met. While a welcome bonus is in play the maximum you may bet on any single bet will be capped at €5.00, above this amount will be considered irregular play for bonus play through requirements. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirements. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

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The first line they don't apply. I made some decent SUB-based wins and w/d the whole amount no issues at Caddell sites. Never had anything capped etc.

dunover said:

The first line they don't apply. I made some decent SUB-based wins and w/d the whole amount no issues at Caddell sites. Never had anything capped etc.

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Just an update, as is typical with Caddell casinos, the 1k w/d was processed on the second working day afterwards, lunchtime today after I made it Sunday. I submitted docs but am not sure if it was necessary as I received the standard automatic e-mail after the w/d asking for them but have already done this for about 10 other Caddell sites.

dunover said:

Just an update, as is typical with Caddell casinos, the 1k w/d was processed on the second working day afterwards, lunchtime today after I made it Sunday. I submitted docs but am not sure if it was necessary as I received the standard automatic e-mail after the w/d asking for them but have already done this for about 10 other Caddell sites.

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Nice going, You did say they was always reliable, Now tell them if they can make the withdraw abit swifter they can have the privilege to be on your site

Spin Station Casino - Massive Problems See Below Evidence

I joined Spin Station following reading a review on this website. However, I noticed that I had been a member of some of their sister casinos. However, I have always been impressed by the casino's and in past few weeks my situation has dramatically changed and I can have an 'entertainment fund'. But to be vigilant I made contact straight away with live chat and had below conversation
Lasse
Wed, 10/05/16 11:53:53 am Europe/London
Hello tennis7878. How are you today? I'm here to assist you.
*
tennis7878
11:54:37 am
hey lasse can I please ask that if I make a deposit I do not receive a bonus because I do not want to be hampered by wagering requirements
Lasse
11:55:16 am
Before you make a deposit you will be able to decline the bonus offer .
*
If at any stage you see a bonus on your account please contact us straight away before playing with it so we can remove it.
11:56:00 am
tennis7878
11:56:08 am
okay cool. I have never had an account with yourselves before but have done with hello and 21 casino is it still okay to join
Lasse
11:56:25 am
Absolutely.
*
tennis7878
11:57:02 am
wonderful thanks I had to self exclude from them but I feel much more at ease with my gaming levels now thank you
*
Lasse
11:57:35 am
A very warm welcome to Spin Station and good luck.
*
Duration: 4m 28s
*
So, having had this transparency I made deposits and started playing. At one stage I was down £7,500 and I wagered nearly £20,000 and my balance is £23,300, however, yesterday at 1.30pm UK time I tries to log back in and it says user excluded.
They have sent me official rejection saying I had multiple accounts with sister casino's etc and of course I am NOT denying that I even asked the question outright to Lasse(live chat)
They are trying to say I put myself in a win/win position, and again, they would be correct if I would have quietly joined played won and withdrawn, however, I did not do this, I put myself in transparent position of stating the fact and waiting for permission to play. Ultimately, in hindsight it could be seen as I was in a lose/lose position because they kept my account active whilst I was £7,500 down but closed account as soon as I was in profit!!!

Please Help,

Yours Sincerely,

Marc

Customer service are not always on the ball, This goe's to most casino,

When you state you had to self exclude from them the host probably didnt have a clue what self excluded was,
Also you didnt tell him that you actually closed your accounts with them,
You stated
"11:57:02 am
wonderful thanks I had to self exclude from them but I feel much more at ease with my gaming levels now thank you"

Like I said he probs didnt know about all of this self exclude, Also he may of thought you meant you done it of your own accord without going by the sites,

One question is did you know about the self exclusion across sites? You knew they was connected,

You really put your self in this situation, You should of been more TRANSPARENT with the chat host, Actually told hime I have self excluded from sites in your group,

But saying that they should have measures in place to stop this, It looks like they did after the deposit/s, Was they waiting for you to lose? who knows but you should get your deposits back,

I would advise to not use the SE, It pointless in my eyes and can bring in alot of trouble as you found out, a few k's worth it, There are apps you can down load to block gambling sites if you wish to take this route,

I sorry to hear that it has happen but you do have to be more transparent when it comes to things like this,

tennis7878 said:

I joined Spin Station following reading a review on this website. However, I noticed that I had been a member of some of their sister casinos. However, I have always been impressed by the casino's and in past few weeks my situation has dramatically changed and I can have an 'entertainment fund'. But to be vigilant I made contact straight away with live chat and had below conversation
Lasse
Wed, 10/05/16 11:53:53 am Europe/London
Hello tennis7878. How are you today? I'm here to assist you.
*
tennis7878
11:54:37 am
hey lasse can I please ask that if I make a deposit I do not receive a bonus because I do not want to be hampered by wagering requirements
Lasse
11:55:16 am
Before you make a deposit you will be able to decline the bonus offer .
*
If at any stage you see a bonus on your account please contact us straight away before playing with it so we can remove it.
11:56:00 am
tennis7878
11:56:08 am
okay cool. I have never had an account with yourselves before but have done with hello and 21 casino is it still okay to join
Lasse
11:56:25 am
Absolutely.
*
tennis7878
11:57:02 am
wonderful thanks I had to self exclude from them but I feel much more at ease with my gaming levels now thank you
*
Lasse
11:57:35 am
A very warm welcome to Spin Station and good luck.
*
Duration: 4m 28s
*
So, having had this transparency I made deposits and started playing. At one stage I was down £7,500 and I wagered nearly £20,000 and my balance is £23,300, however, yesterday at 1.30pm UK time I tries to log back in and it says user excluded.
They have sent me official rejection saying I had multiple accounts with sister casino's etc and of course I am NOT denying that I even asked the question outright to Lasse(live chat)
They are trying to say I put myself in a win/win position, and again, they would be correct if I would have quietly joined played won and withdrawn, however, I did not do this, I put myself in transparent position of stating the fact and waiting for permission to play. Ultimately, in hindsight it could be seen as I was in a lose/lose position because they kept my account active whilst I was £7,500 down but closed account as soon as I was in profit!!!

Please Help,

Yours Sincerely,

Marc

Click to expand...

tennis7878 said:

I joined Spin Station following reading a review on this website. However, I noticed that I had been a member of some of their sister casinos. However, I have always been impressed by the casino's and in past few weeks my situation has dramatically changed and I can have an 'entertainment fund'. But to be vigilant I made contact straight away with live chat and had below conversation
Lasse ...

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Hi. A few days ago you filed a PAB on this issue. Assuming you have read the PAB FAQ you will be aware that you can either choose to discuss your issue here or you can have me work on your PAB. Which would you prefer because it can't be both, at least not simultaneously (see FAQ section 3.12).

tennis7878 said:

I joined Spin Station following reading a review on this website...

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What website? There is no review on this website for Spin Station - this is merely a conversation.

This is the danger of members posting a "have you ever heard of ...casino" and going on about recommending them. That is a sure fire way to lure in unsuspecting newbies into thinking that somehow these casinos are endorsed, approved, or otherwise certified by Casinomeister. This is not the case.

Please, if you are going to be discussing a casino - please ensure that you state that this has not been properly vetted or officially reviewed. Thank you.

Spin Station Complaint

Hey Maxd. So so sorry I was not aware. Thanks so much for working on my case and what shall I do to take it off forum whilst you work as I didn't mean to create cross contamination. Apologies and Regards

tennis7878 said:

Hey Maxd. So so sorry I was not aware. Thanks so much for working on my case and what shall I do to take it off forum whilst you work as I didn't mean to create cross contamination. Apologies and Regards

Click to expand...

NP, but you've got to read that PAB FAQ. It specifies our procedures and without knowledge of those you are going to continue making mistakes and possibly kill your PAB. So please read it before going any further with this. I'll wait to hear from you that you have done so before proceeding.

As to your post here don't worry, we'll let it pass this time. Once you've read the FAQ you'll know better for next time.

Just a quick post from my dealings with casinos in the 'Caddell' group, all of which sharing the same license number 000-038720-R-319481-005 (also includes Spin Station Casino) as of tonight.

In the last hour or so I logged into my old account at 21Prive.com and had a cheeky £20 deposit there. Bit of play time but lost. Got curious and clicked on their license number link and see that there were a few casinos listed which I played at some time ago - I am pretty sure I had SE'd from one of them a long time back for whatever reason. Tried logging into Huge Slots - unsuccessful, then Hello Casino - unsuccessful, then Spin Station - unsuccessful and then Grand Ivy - unsuccessful. Curious why, I opened a chat session at Grand Ivy.

Outcome of the conversation was that he couldn't find me on the system and said I was ok to open an account there (I know I had an account there previously) - upon trying, it blocked me from opening an account and said to contact CS. During the chat, Gaz says that Grand Ivy are NOT affiliated or linked to any other casino, but no reply to my comment about them sharing the same licence number with several others.

End result - I'm confused! No access to their casinos (apart from 21Prive?), no reason why, told to open an account and wasn't able to. As I couldn't trust the chat outcome nor my position with any open casino I could log into (didn't try them all), feel it much easier to close my 21Prive account and not play at any casino in that group to prevent any issues or problems.

Not a problem on my part nor any complaint being raised, but concur with OP that chat with CS cannot be relied upon or trusted.

RichyJ75 said:

Just a quick post from my dealings with casinos in the 'Caddell' group, all of which sharing the same license number 000-038720-R-319481-005 (also includes Spin Station Casino) as of tonight.

In the last hour or so I logged into my old account at 21Prive.com and had a cheeky £20 deposit there. Bit of play time but lost. Got curious and clicked on their license number link and see that there were a few casinos listed which I played at some time ago - I am pretty sure I had SE'd from one of them a long time back for whatever reason. Tried logging into Huge Slots - unsuccessful, then Hello Casino - unsuccessful, then Spin Station - unsuccessful and then Grand Ivy - unsuccessful. Curious why, I opened a chat session at Grand Ivy.

Outcome of the conversation was that he couldn't find me on the system and said I was ok to open an account there (I know I had an account there previously) - upon trying, it blocked me from opening an account and said to contact CS. During the chat, Gaz says that Grand Ivy are NOT affiliated or linked to any other casino, but no reply to my comment about them sharing the same licence number with several others.

End result - I'm confused! No access to their casinos (apart from 21Prive?), no reason why, told to open an account and wasn't able to. As I couldn't trust the chat outcome nor my position with any open casino I could log into (didn't try them all), feel it much easier to close my 21Prive account and not play at any casino in that group to prevent any issues or problems.

Not a problem on my part nor any complaint being raised, but concur with OP that chat with CS cannot be relied upon or trusted.

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CS have not got a clue, especially this group, I think there running of instructions of a back of a stamp,

Twice now I have been promised a reply about the £1 bet rule for bonus, And still waiting and this was one of the more known respectable sites from the group, Unsure if have the same CS across the group but would not surprise me, kept telling me there looking at it and was waiting on answer from some one in another department,

Grand Ivory is defiantly in the group, SE business is dodgy as hell right now, This is the first thing CS should know about, Especially if taking U.K players