zoeanne1982
Dormant account
- Joined
- Jun 3, 2016
- Location
- Portugal
Hello everyone, I'm hoping someone can give me some advice
I've been playing mr green fro around 2 months, all has been good, made a little withdrawal of 30 which was in my bank after 2 days. The problem started Monday 23rd May, I withdrew 420 The day after I had an email asking to send passport, proof of address and pics of debit card which I sent. I then got told it would take 48 hours to verify, I then got asked to resend as they were blurry so I sent them again again waited another 48 hours. All in all i had to semd docs 4 times!!! Then I got asked why passport was in different surname told them it's because I got married and it was a new passport for my honeymoon and as it's a 10 year one I haven't paid to change it, so I sent them my marriage certificate, again having to wait 48 hours which came up to yesterday. Nothing from them all day, yesterday evening I asked chat for the umpteenth time to be told it's still under investigation, all I'm being told is payments will contact me soon. I'm so upset by all this and just do not know what to do. I've deposited 500 since I opened the account. Any advice will be greatly appreciated thank you
I've been playing mr green fro around 2 months, all has been good, made a little withdrawal of 30 which was in my bank after 2 days. The problem started Monday 23rd May, I withdrew 420 The day after I had an email asking to send passport, proof of address and pics of debit card which I sent. I then got told it would take 48 hours to verify, I then got asked to resend as they were blurry so I sent them again again waited another 48 hours. All in all i had to semd docs 4 times!!! Then I got asked why passport was in different surname told them it's because I got married and it was a new passport for my honeymoon and as it's a 10 year one I haven't paid to change it, so I sent them my marriage certificate, again having to wait 48 hours which came up to yesterday. Nothing from them all day, yesterday evening I asked chat for the umpteenth time to be told it's still under investigation, all I'm being told is payments will contact me soon. I'm so upset by all this and just do not know what to do. I've deposited 500 since I opened the account. Any advice will be greatly appreciated thank you