MrGreen - Games not appearing problems

colinsunderland · Apr 26, 2016

As customer support are useless with this thought I would post as I know others are having the same problem.

Regularly when I play at MrGreen since the 'upgrade' I find games are missing once I play them. For example, I play on Immortal Romance, go to another slot, go to go back on IR and its disappeared from the games list and search. This happens almost every time, and and pretty much any game, definitely on Microgaming and NetEnt ones.

This is what i usually do to get it back in case it helps anyone

Its hit and miss but usually running ccleaner 2 or 3 times, then open the page again, do a hard refresh (CTRL and F5 at same time) will 'usually' clear it.

The other way is, after doing that if it still doesn't work, logout, hard refresh, search for the game when not logged in, once you see it in the search result, click login, search again and you should see the game.

However its hit and miss if it works, but I would say it does 7 out of 10 times

I am convinced this is account related as logging out and searching for the game usually finds it, when logged in it doesn't. Live chat just spout the usual 'clear cookies' spiel, although did get an email once saying they had had problems with Microgaming games and it would work properly now, it didn't, it still doesn't and it wasn't just Microgaming anyway.

No real apology or fix for it from MrGreen, but its stopped me playing there because I cba to go through that every time I want to play. just thought this might help anyone with the same problems :thumbsup:

On the off chance someone from MrGreen decides to actually look at this (as its been going on ages now) it also removes 'recently played games' from the screen.

colinsunderland · Apr 26, 2016

Logged out after using ccleaner and refreshing page

Logged in after playing DOA, closing it and searching for it again

Harry_BKK · Apr 26, 2016

Never seen that before Colin.

Amazing what kind of and how many bugs the casino software has in general.

The cookie and cache "spiel" i had probably been told a gazillion times since i started playing online. Hardly ever helps but keeps you busy, so support is not clogged up too much :eek:

Patryk-MrGreen · Apr 26, 2016

colinsunderland said:
As customer support are useless with this thought I would post as I know others are having the same problem.

Regularly when I play at MrGreen since the 'upgrade' I find games are missing once I play them. For example, I play on Immortal Romance, go to another slot, go to go back on IR and its disappeared from the games list and search. This happens almost every time, and and pretty much any game, definitely on Microgaming and NetEnt ones.

This is what i usually do to get it back in case it helps anyone

I am convinced this is account related as logging out and searching for the game usually finds it, when logged in it doesn't. Live chat just spout the usual 'clear cookies' spiel, although did get an email once saying they had had problems with Microgaming games and it would work properly now, it didn't, it still doesn't and it wasn't just Microgaming anyway.

No real apology or fix for it from MrGreen, but its stopped me playing there because I cba to go through that every time I want to play. just thought this might help anyone with the same problems

On the off chance someone from MrGreen decides to actually look at this (as its been going on ages now) it also removes 'recently played games' from the screen.

Hey,

First of all please accept my apologies.I was not aware of this. Obviously when there is new site launch bug can happen. What i don't understand is that this was not fixed/ even that it was reported by You. I am escalating this immediately.

Please be so kind and provide me your email address registered with MrGreen via PM. Hopefully this will be fixed very soon.

Thank you very much for letting us know about it.

Regards,
Patryk

The Viking · Apr 26, 2016

cant find any wms games here

was gona play them today no Rhino and no Zeus, and some Netent missing as well.

refre · Apr 26, 2016

It seems you can't use the 'www2' address for the old MrGreen anymore.
I couldn't find Elements on the new site.

Thanks.

Freddy

colinsunderland · Apr 26, 2016

Patryk-MrGreen said:
Hey,

First of all please accept my apologies.I was not aware of this. Obviously when there is new site launch bug can happen. What i don't understand is that this was not fixed/ even that it was reported by You. I am escalating this immediately.

Please be so kind and provide me your email address registered with MrGreen via PM. Hopefully this will be fixed very soon.

Thank you very much for letting us know about it.

Regards,
Patryk

Hi Patryk

This was the incident number and the reply I got regarding it

Case Number - 00962029

Many thanks for your email today.

First of all, my apologies for the misunderstanding. We have had a technical issue with the games from Microgaming and slowly we are introducing them again. This is the reason why not all Microgaming games are available as of yet.

I can assure you that we do everything we can to resolve this issue as soon as possible.

My apologies for the inconvenience and many thanks for your efforts.

If you have any further questions, please don't hesitate to contact us again.

Thank you for contacting Mr Green customer service and I wish you a great day ahead!

and my reply which I don't think was replied to

Hi Tim

Thanks for your email

If thats the case, why do your live chat not say that instead of implying theres nothing wrong and telling me to clear cache, cookies, try different browsers etc, I have wasted hours trying to sort this out, whereas if live chat had just said they have been removed I wouldn't have bothered.

Must say this has been frustrating and has put me off playing at MrGreen

Colin

I didn't bother contacting you again as it still didn't work, as you can see from the screenshots. I did explain everything fully and in more detail than I have above so there shouldn't be any excuse for any misunderstanding, I'm sure you can access live chat logs to check this. I haven't deposited since until yesterday for the free spins promotion.

I will PM you my email address

Thanks for looking at it

Colin

brianmon · Apr 26, 2016

It's been happening ever since they launched the new site. In fact I started a thread back in March because I thought they had actually removed some games. I emailed CS. But nothing was ever done about it.

https://www.casinomeister.com/forums/threads/doa-missing-from-mr-green.72504/?t=72504

And I'm not going through all the hassle of deleting cookies and cache every time I want to play there.

It's not like you can just delete the MrGreen specific cookies and cache contents. I wish CS could appreciate this as they're reading from their script

I never deposited there very much, so I wasn't too bothered. But I just don't deposit there at all now.

lotusch · Apr 26, 2016

I still have the same issues...
Can't find certain games,this never happened on their old website...
I still hope they are gonna change it back as it was so much better...
I used to be able to use www2.mrgeen url to revert to the old website but this url now also forwards automaticly to the new one...

Love MrGreen but not so in love with the new website layout and user interface.

Patryk-MrGreen · Apr 26, 2016

Hey Guys,

Thanks a lot for heads up here. Looks like thanks you Your help i manage to push this problem and it seems that we have located where this bug is. Our guys are already working on fix there, which should be delivered in a day or two. I will let you know about this here and will reward you (brianmon, lotusch)with some Free-Spins for the fresh (hopefully less buggy) start

Thanks and kind regards,
Patryk

shapesy · Apr 26, 2016

Same problems as the other members here,got to the point where i cannot be bothered anymore and someone else will get my deposit

colinsunderland · Apr 26, 2016

Patryk-MrGreen said:
Hey Guys,

Thanks a lot for heads up here. Looks like thanks you Your help i manage to push this problem and it seems that we have located where this bug is. Our guys are already working on fix there, which should be delivered in a day or two. I will let you know about this here and will reward you (brianmon, lotusch)with some Free-Spins for the fresh (hopefully less buggy) start

Thanks and kind regards,
Patryk

wow thanks, last time I start a thread trying to help you lol

shapesy · Apr 26, 2016

geordiecolin · Apr 26, 2016

colinsunderland said:
wow thanks, last time I start a thread trying to help you lol

Here's a bottle of something,catch :lolup:

colinsunderland · Apr 28, 2016

Patryk-MrGreen said:
Hey Guys,

Thanks a lot for heads up here. Looks like thanks you Your help i manage to push this problem and it seems that we have located where this bug is. Our guys are already working on fix there, which should be delivered in a day or two. I will let you know about this here and will reward you (brianmon, lotusch)with some Free-Spins for the fresh (hopefully less buggy) start

Thanks and kind regards,
Patryk

Any update as it still does the same

refre · Apr 30, 2016

I was glad to see Book of Dead on your website as this has been mobile exclusive since release.
It would not load though. It seems the new site may not differentiate between PC and mobile connections.

Freddy

michielm1 · Apr 30, 2016

24hrs

TNY · Apr 30, 2016

Probably a bit off topic but we'll see where it ends up.
Mr Green has been the hardest casino I have ever encountered to get a withdrawal from. had a good weekend a couple of months back and pulled a few withdrawals at different casinos, all paid except this one. Haven't mentioned it before as I couldn't find a relevant post (not that this really is) but came down to jumping through rediculius hoops rather than confirming ID. Reading a little more should have PM'd the rep rather than dealing with CS. Ended up closing my account but would love to know if it's an over seas issue or really strict conditions. I understand the need to confirm ones identity, however making them jump through hoops for the sake of it seems extreme and distasteful, particularly when players may not be as technologically advance as business.

Wondah · Apr 30, 2016

I have the same problem with doa at mr green and told the support.
She said they working on it and send me a link to the game to play for now.
don't know if it works outside the Netherlands with the "NL" (Netherlands) in the link.

You do not have permission to view link Log in or register now.

Break da bank again also not working, maintenance for more than a week?!

Patryk-MrGreen · May 9, 2016

Hey Guys,

Fix has done and you should not encounter more problems in regards to that matter. I will contact you via PM for your email addresses registered with MrGreen so you can test it by yourself with some FreeSpins

Thanks and Regards!
Patryk

colinsunderland · May 9, 2016

Patryk-MrGreen said:
Hey Guys,

Fix has done and you should not encounter more problems in regards to that matter. I will contact you via PM for your email addresses registered with MrGreen so you can test it by yourself with some FreeSpins

Thanks and Regards!
Patryk

I played for a while last night and all was working fine :thumbsup:

geordiecolin · May 9, 2016

Patryk-MrGreen said:
Hey Guys,

Fix has done and you should not encounter more problems in regards to that matter. I will contact you via PM for your email addresses registered with MrGreen so you can test it by yourself with some FreeSpins

Thanks and Regards!
Patryk

Thank you kindly for the free spins,but I made no complaint! I'll never turn down a freebie though. Very generous of you

brianmon · May 9, 2016

Patryk-MrGreen said:
Hey Guys,

Fix has done and you should not encounter more problems in regards to that matter. I will contact you via PM for your email addresses registered with MrGreen so you can test it by yourself with some FreeSpins

Thanks and Regards!
Patryk

Yeah, cheers for the spins. I won £2.75. carried on playing, peaked at £29 and bust out with 95% wagering completed.

The Viking · May 9, 2016

brianmon said:
Yeah, cheers for the spins. I won £2.75. carried on playing, peaked at £29 and bust out with 95% wagering completed.

well i won same amount on my FS today but unlike you i gotta wager mine over 900x :eek:

had a nice hit on Wild Turkey sitting on €70
did PM Patryk he told me to contact support they would fix it
been over 3 hours still waiting.

shapesy · May 9, 2016

thanks for the spins :thumbsup:

but wasnt able to play BDBA as could not find although the mega spin version was available :mad:

MrGreen - Games not appearing problems

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