DOA Error?

I am a little bit confused, I was playing DOA on 250 auto spin at 9c bet, I had to leave the game on auto spin as I had to rush of somewhere.

A couple of hours I returned to find the game having 5 wilds in the feature not exactly a wild line as in the fifth column the wild was in a different place. I thought oh great I am happy now as I saw that I had 5 extra spins, pressed play and the game turned off. Reloaded the game and nothing there was no 5 extra spins not a win, nothing.

I was so upset as the first 4 wilds were in line with each other and if I could've played the 5 extra spins I could've got a wild line but even without the wild line I still would of got 5 of a kind or something.

I emailed support yesterday to check into it but being the weekend I didn't except a reply and there was no live support that time either

This was at SlotsMillion that I only just signed up with.

Am I right for them to check into it as it's rather upsetting thinking you're getting a win and then it disappears.

When you're on auto spin the 5 extra spins do not play, have to physically press play I am sure.

What are your thoughts on this? I hope I was clear on this matter.

Yeah I guess its a glitch of some sort.

And yes slotsmillion take a bit to get back to you on weekends and I think they just decreased their live chat on weekends. Even if you could get ahold of them, I dont think they can do anything until the work week when the other departments are around.

Keep on them though until you get your answer. If you dont think they are living up to your expectations just tag the rep to this thread and she will make sure to get on it for you.

I think they should be ok, I hope lol

It's seems like a nice Casino. How do you tag the rep if I had to. Never used that before.

mina1929 said:

I think they should be ok, I hope lol

It's seems like a nice Casino. How do you tag the rep if I had to. Never used that before.

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you pm the rep with a link to the thread

dionysus said:

you pm the rep with a link to the thread

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ok thanks I'll work it out, not too quick when it comes to things like this. I only know how to post, press thanks and wtg's

mina1929 said:

ok thanks I'll work it out, not too quick when it comes to things like this. I only know how to post, press thanks and wtg's

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go here: https://www.casinomeister.com/forums/members/39388/
pm the rep this: https://www.casinomeister.com/forums/threads/doa-error.72999/?t=72999

oh shit I think its all in vain. I remember another CM member ran into this problem....you do have to be there and physically press the continue button to get the extra 5 spins. so friggin stupid. he/she only received the winnings before the extra 5 spins. bummer if the fifth wild was a wild line.

everyone please give me shit if I am wrong.

mina1929 said:

ok thanks I'll work it out, not too quick when it comes to things like this. I only know how to post, press thanks and wtg's

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load the game and check game history and find out what it shows

muziq said:

load the game and check game history and find out what it shows

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I did that but I don't get it doesn't show anything exciting lol

I went to account actually to check not through the game.

mina1929 said:

I think they should be ok, I hope lol

It's seems like a nice Casino. How do you tag the rep if I had to. Never used that before.

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yup def a good casino.

Ive just had problems with the email feature before where they havent answered (because I dont think they got it) or Ive got a failure message sent to my email and I think I read that somewhere else with another member.

I find all their live chat agents pretty good especially oskari

DepositSpinLose said:

oh shit I think its all in vain. I remember another CM member ran into this problem....you do have to be there and physically press the continue button to get the extra 5 spins. so friggin stupid. he/she only received the winnings before the extra 5 spins. bummer if the fifth wild was a wild line.

everyone please give me shit if I am wrong.

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I played plenty of DOA at various Casinos on Auto spin and when I did get the five extra spins auto spin stops and I did physically had to press play.

I had four wilds in a row while the last wild was up in the middle, it still should of gave me some win before the 5 extra spin. Unfortunately I never got to play my last 5 spins

lockinlove said:

yup def a good casino.

Ive just had problems with the email feature before where they havent answered (because I dont think they got it) or Ive got a failure message sent to my email and I think I read that somewhere else with another member.

I find all their live chat agents pretty good especially oskari

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OMG I am having the exact same problem with email, I received an error message and then it showed sent so I don't know. Live chat only on when I'm sleeping lol

mina1929 said:

I did that but I don't get it doesn't show anything exciting lol

I went to account actually to check not through the game.

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load the game and check via it ...

muziq said:

load the game and check via it ...

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i just checked slots million shows the breakage of FS

you get the breakage of Fs all 12 spins should b there

there may be a problem though as you didn't Finish the game 12+5 spins not played out full

it may not b appear in history then support will fix it for u

muziq said:

i just checked slots million shows the breakage of FS

you get the breakage of Fs all 12 spins should b there

there may be a problem though as you didn't Finish the game 12+5 spins not played out full

it may not b appear in history then support will fix it for u

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Thanks for that I did check and because I played remaining balance on DOA it only shows last 10 spins of history, I thought you could see it all.

mina1929 said:

Thanks for that I did check and because I played remaining balance on DOA it only shows last 10 spins of history, I thought you could see it all.

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No worries, your game round will be logged with Netent and they probably played it out for you and will credit you the winnings once Slotsmillion gets in touch with them.

Would be surprised if it would be any different.

Harry is correct

They are probably still calculating your winnings.
Hope they do you right. The +5 is where you is gettin payed

I just sent the Rep a message as I can't email Support for some reason.

I''ll just wait until the weekend is over for them to sort it out.

Good luck Mina! Harry, I thought I read one of your posts where you said you had to be there to play those extra 5 spins. Am I wrong?

barbara12 said:

Good luck Mina! Harry, I thought I read one of your posts where you said you had to be there to play those extra 5 spins. Am I wrong?

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Oh yes, you have to physically start the 5 Extra Spins manually.

But your session will expire if you don't touch anything for some time and the casino will log you out from your account. For Netent it looks like the game is stuck on a bonus round.

Had it happen once on a MG download casino and they credited me the winnings the next day.

barbara12 said:

Good luck Mina! Harry, I thought I read one of your posts where you said you had to be there to play those extra 5 spins. Am I wrong?

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Thanks Barbara Funny girl

Harry will win big on those 5 extra spins and he will share the profit with us because that is what he does, he is nice like that

So I contacted Rep at SlotsMillion and she/he got back to me very quickly and said my request and concerns will be passed onto support team and I will be updated on the findings related to DOA incidence.

I am curious to see what happened as this never happened to me before so good luck to me.

Update

Received email from SlotsMillion saying that my game should work now as they had some trouble with Netent games. Logged in of course game works it always worked but not when I received free spins the other day.

I do not know how to explain a bit more clearer, I did not receive the 5 extra spins therefore no win, it's like feature never existed.

Anyway got onto chat finally, explained situation and he said " Ah, I see, I will get IT to look into it and get back to you."

He was very quick and a friendly live chat guy

Probably a stupid question but how did you know that you hade 4 wilds in line? As I recall you don´t see the reels when the button for the 5 extra spins comes up.

legenden1 said:

Probably a stupid question but how did you know that you hade 4 wilds in line? As I recall you don´t see the reels when the button for the 5 extra spins comes up.

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ok so when I came back to my game I have seen that I had extra five spins, I must have pressed the first spin to see the four wilds on bottom line with the first wild being in the middle row following second wild on bottom and third and fourth all in a paying line except fifth wild was on top I think in the fifth row. I was too excited checking it out and then the game stopped, logged me out. But when I logged back in I had no win. Even with that first spin I should of had a win of four or 5 of a kind but never got that far to see.

I honestly forgot that I pressed the first spin of the 5 extra spin but that is all it was.

I am sure when they check the play it will be worked out to see what really happened.

It is only a 9c bet so it's not a great deal but I would of liked to see if I did get the wildline in the last few spins though.

Sorry if it seems confusing but I don't know how else I can explain it. If I knew it would play up I would've got a screenshot