Viks Casino - in the reservation

Here is a quick review on Viks Casino - pending a BBF


Their listing is here:
https://www.casinomeister.com/casino-reviews/viks/

New? Aren't they suppose to have been at least two years old or have you changed that again maybe?
I know other casinos that have been waited for that reason.

Only sister casinos was allowed in earlier and I didn't hear you mentioned any sisters to these vikings, just that they use EM's service.

Edit: I see that the two years are removed

Tirilej said:

New? Aren't they suppose to have been at least two years old or have you changed that again maybe?
I know other casinos that have been waited for that reason.

Only sister casinos was allowed in earlier and I didn't hear you mentioned any sisters to these vikings, just that they use EM's service.

Click to expand...

BBF = two years minimum operation. But if I know the people behind the operation, this can be waived. We have a new policy that if they have less than two years, they can opt to have an adviser/counselor supervise the BBF and it's extended to 90 day (I guess I should write all this shit down). We have two casinos on the side lines having this organized.

If a casino already has a casino in the accred section, then the BBF is fast tracked to 30 days since it's kind of redundant.

Also "pending" may mean a short while, or a looong while. This depends when the casino is ready for the heat.

well I signed up. but I was a little wary since I couldn't find any games listed that are exempt from playing with the SUB.
So messaged support, as there's no live chat available (maybe just because of the time of day 10pm GMT). No reply after 15 minutes, so I assumed there's no one available, and decided to make a deposit and just avoid the 'usual suspects'.
But it wasn't to be .....

Odd about the chat. For me it was pretty quick and the guy was coherent and helpful. Maybe he was on a smoke break.

That was around 9pm last night.

I received a reply at 08:46 this morning



Thank you for contacting VIKS Support.

We at VIKS allow you to play your bonus money in any game, we want that you as a player to feel free to choose whatever suits you and your style of playing.
So feel free to play any game if you decide to make a deposit.

Don't hesitate to contact us again if you have further questions.

Have a nice day!

So, I tried again last night and got the same transaction error. But 10 seconds later a window opened to say the transaction was successful - the window then wouldn't close.
so i refreshed the page and it disappeared.
selected IR to play and got a server error.



So as it said the game may be temporarily unavailable. I played some NetEnt games. After a while I tried IR again, still the same. So i tried some other MGS games, none would load.
Went to live chat, no reply after 10 or so minutes, and then a message asking me to email support



This was at 21:42 GMT. So obviously they were getting ready to go home for the day and couldn't be bothered with any more queries.

"get back to you shortly" apparently means 10+ hours, because at 08:19 this morning they replied saying that everything was fine at their end and I should just try using a different browser
I don't see how my browser is going to affect their servers

I do try to support new casinos (especially BBF and potential BBF), rather than just giving all my money to the established and accredited brands. It's a bit like using some of my independent local shops rather than only the major supermarkets.

But if I make a deposit, it's because i want to play there and then. NOT wait until the next day.
If there's a problem AND live chat IS available, I'd expect a reply, not for my query to be pushed to one side until the next day

next email, Everything's fine at their end.... So it must be the fault of my cache and cookies

Thank you for the screenshot.

We all tested the game and it works fine here both logged in and logged out, I am sorry for the inconvenience this may have caused.

Have you cleared cache and cookies? It might not load also if you are streaming or downloading heavy files.

Pleas let us know if the issue is the same after these steps.

Thank you again for your time.

I wish you a nice weekend.
Linus
Viks Casino

And then suddenly there is a problem


We now have an answer about why the game is not loading.

Some Microgaming games are only supported in the UK and the game Immortal Romance are among these. We apologize for the inconvenience and this case have now
been escalated.

We will get back to you as soon as we know when all the games will work properly.

For now we wish you a nice weekend and wish you good luck in your playing!
Linus
Viks Casino


I am in the UK, So that means they should be working for me



And finally they admit that MGS games won't load...

Thank you again for contacting us and giving us feedback regarding this.

After further investigation it seems that Microgaming games won't load, after contacting the right department we can tell you that there is an ongoing technical issue.

I apologize for that and if there was any inconvenience caused by that. Unfortunately they did not provided us with the time or date this will be solved.

Have a nice weekend.
Linus
Viks Casino


So, Goodbye VIKS Casino

Reading through the t and c's the bonus wr of 30x deposit and bonus is not going to attract many players who like playing with a bonus.

I played a small sample of practice games and they seemed to spin quick and no hassle.

thebigs said:

Reading through the t and c's the bonus wr of 30x deposit and bonus is not going to attract many players who like playing with a bonus.

I played a small sample of practice games and they seemed to spin quick and no hassle.

Click to expand...

Yeah, the practice games work fine. It's only when you've deposited and are playing with real cash, that none of the MGS games will load.

good casino but microgaming not working

brianmon said:

Yeah, the practice games work fine. It's only when you've deposited and are playing with real cash, that none of the MGS games will load.

Click to expand...

Yes i had the same problem, the games worked fine in free play but not in money play? I asked chat and they were good but they said its was working from there side.Now
i have seen other members with the same problem I will talk to chat again next time i play there.On a happy note I made a deposit of 9gdp and 100% match and managed to
withdraw 90 pounds!it would of been more if micro gaming was working.Made the withdraw on sat and got the money with neteller this morning Monday with no i.d needed
which was nice so all in all not a bad casino just sort out the games!

Does anyone know if the MGS slots are working at Viks now please?

Registered and loaded IR no problems but could not check if it will allow wagers.

Don't really want to make my first deposit if I am stuck with no MGS, you know my passion for Immortal Romance

jonmincher said:

Does anyone know if the MGS slots are working at Viks now please?

Registered and loaded IR no problems but could not check if it will allow wagers.

Don't really want to make my first deposit if I am stuck with no MGS, you know my passion for Immortal Romance

Click to expand...

i was playing on them last night all worked fine for about 4 hrs then a few disconnects cleared cache all fine again

I was gonna sign up but they have that annoying thing in the terms and conditions which is not clear. From Outdated URL (Invalid)

Maximum bet when a bonus is pending, or actively being turned over is €5

Click to expand...

Now I am in the UK and will be playing in GBP. Does that mean my max bet is £5 (which is significantly more than 5 euros a go)? Or does it mean I have to personally convert at the days exchange rate to find out what the max bet is?

They should clarify this, who knows what they actually mean.

I spoke with their support on Monday gone, just before I made my first deposit and took the welcome offer.

They said it was a max bet of £5GBP (which doesn't affect me personally as I rarely go over a quid lol)

Maybe the answer we're after but maybe also worth getting it 'in writing' ?

Side note with regards to other posts in this thread, not one disconnection or lag during roughly a 1.5 hour session, not to mention not one bonus round anywhere to be found, another one for the 'Unlucky List'

Checked out their site but won't register until they offer AUD.

However, on their withdrawal page:

No fee applies for the first withdrawal per month.

Click to expand...

Any further withdrawal will cost 2%, min. 1EUR and max. 10EUR, no matter which method you are using!!!

If you are planning to become a low rolling regular, like the most of us are, then those fees will hurt you badly if you do 1-2 withdrawals per week, unless you make sure you withdraw a few EUR on top to cover for the fee.

Further, in their T&C's:

6. Before the bonus money is converted into money that can be withdrawn, the bonus money and deposit money must be turned over 30 times in the Casino (minimum wagering requirements) before the player can request a withdrawal from their VIKS.com account; unless otherwise stated on the specific promotional details or rules.

Click to expand...

- 100% bonus - WR = 60xB
- 50% bonus - WR = 90xB
- WR has to be completed, no withdrawal possible if bonus money is not touched (aka Bet-AT)

Thanks, but no, thanks

We heavily criticized Energy for their 10EUR withdrawal fee whereas they actually offer 1 free WD/week and for the high 90xB WR on their 50% re-load bonuses. Viks is topping that. Maybe they want players to have only 1 session / month, make a withdrawal and the say "tara" until next month then

jonmincher said:

I spoke with their support on Monday gone, just before I made my first deposit and took the welcome offer.

They said it was a max bet of £5GBP (which doesn't affect me personally as I rarely go over a quid lol)

Maybe the answer we're after but maybe also worth getting it 'in writing' ?

Click to expand...

Thanks Jon, that is indeed the answer we are after however as you already pointed out cannot trust it until they either update their t and c or a rep clarifys it in here.

Reason being for just now their t and c say max bet 5 euro and they can just void winnings and say MAX BET WAS 5 EURO if you play £5 a spin as things stand. Gotta look after yourself and I am not putting myself at risk like that.

Deposited here, made the wagering and withdrew about 6pm last night, got the money into skrill about 1pm today, no hassles so far.

As Harry says, the W/D fees are batshit stupid, effectively taking 2% off of your RTP up to 500 euros if you win.

I like your video Bryan with all the EM casino logos. Now correct me if I've got this wrong, but promoting an accelerated BBF by this casino is a bit ironic considering A) you are doing in your video what every EM site should be doing themselves (open and adequate warning to prevent the EM SE scam) and B) if these are 'good guys' (words seldom seen with EM in the same sentence) have you encouraged them to take a lead and be the first EM site to wipe this SE scam out by putting in both their general and bonus terms a FULL and easily-accessible disclosure of which casinos will affect any winning player?

That means not a vague link to some GC by the way.

I can foresee this becoming another bitchfest when, inevitably, players arrive at the forum having been screwed over by yet another EM SE scam. Hell we're even seeing it at GUTS licenses now!

Is there no way CM can use any influence over 'accredited' casinos running the SE scam and INSIST before any accreditation that they exercise proper diligence and cross-reference sign-ups, as most other accredited sites do?

I just want to see the end of this palaver, as I'm sure all the players do. It'll be a long time coming from the flaccid and reactionary UKGC, so can CM maybe point a nice shiny jackboot toward their asses?

just noted this thread. I didn't realise they were an EM casino where I am excluded. They let me sign up (using my usual details), deposit several times - talk to them on chat etc. No doubt if I had won, they would have blocked and not paid up. EM really need to do better on this.

VIKS.com answer.

brianmon said:

next email, Everything's fine at their end.... So it must be the fault of my cache and cookies

Thank you for the screenshot.

We all tested the game and it works fine here both logged in and logged out, I am sorry for the inconvenience this may have caused.

Have you cleared cache and cookies? It might not load also if you are streaming or downloading heavy files.

Pleas let us know if the issue is the same after these steps.

Thank you again for your time.

I wish you a nice weekend.
Linus
Viks Casino

And then suddenly there is a problem


We now have an answer about why the game is not loading.

Some Microgaming games are only supported in the UK and the game Immortal Romance are among these. We apologize for the inconvenience and this case have now
been escalated.

We will get back to you as soon as we know when all the games will work properly.

For now we wish you a nice weekend and wish you good luck in your playing!
Linus
Viks Casino


I am in the UK, So that means they should be working for me



And finally they admit that MGS games won't load...

Thank you again for contacting us and giving us feedback regarding this.

After further investigation it seems that Microgaming games won't load, after contacting the right department we can tell you that there is an ongoing technical issue.

I apologize for that and if there was any inconvenience caused by that. Unfortunately they did not provided us with the time or date this will be solved.

Have a nice weekend.
Linus
Viks Casino


So, Goodbye VIKS Casino

Click to expand...

Hello!

My name is Linus and I work at VIKS.com

I am doing my first post here today, I will try to answer as many questions as possible and hopefully help you guys along with any problems, feedback, or issues you are experiencing.

Let's just jump right in to the game! So, the issue with MGS is unfortunately still not fixed, that is due to technical issues between the provider and our platform provider. We apologize for that.

At the time of the answer we only knew that the games was working in the UK, at a later stage our platform provider informed us that the problem will affect all countries.

We are currently looking in to it and hopefully will be back on track soon.

I really appreciate every type of feedback since the main goal is to get better and most important listen and understand you as a customer.

We at VIKS.com want to apologize for any inconvenience this may have caused and wish you a happy St.Patrick's day.

LinosVIKS said:

At the time of the answer we only knew that the games was working in the UK, at a later stage our platform provider informed us that the problem will affect all countries.

We are currently looking in to it and hopefully will be back on track soon.


We at VIKS.com want to apologize for any inconvenience this may have caused and wish you a happy St.Patrick's day.

Click to expand...

It's not an 'inconvenience'.

It's misrepresentation, when the games are displayed on the site, but aren't available to play and there's no warning that they aren't available.

Surely this problem would have been identified before the site was launched?

So, a month later, and they're still not working, are all the MGS games still displayed on the site, with no warning that they're unavailable ?

I made a deposit in order to play MGS games. So I for one feel cheated

@LinosVIKS

You need to private message Brian (Casinomeister) and get your account set to casino rep status before answering any further queries please. Its one of the golden rules!

Side note, only one deposit from me but I was able to play MGS games!

Thanks!

Hello jonmincher!

Thank you for the feedback, it is now done. I have contact Casinomeister about getting the rep status. I am new here so any comments like this are much appreciated .

Regarding the MGS games it works but it might be unstable from time to time, hence we are working on making it stable and reliable again. I am happy that you where able to play though.

Have a good day!

jonmincher said:

@LinosVIKS

You need to private message Brian (Casinomeister) and get your account set to casino rep status before answering any further queries please. Its one of the golden rules!

Side note, only one deposit from me but I was able to play MGS games!

Click to expand...

brianmon said:

It's not an 'inconvenience'.

I made a deposit in order to play MGS games. So I for one feel cheated

Click to expand...

Hello brianmon,

You are correct, we are understanding that it should be a warning or a note about that and we are very very sorry to hear that you are feeling cheated.

I am going to look in to that and see if we can do something as a note or a warning about it not working correctly so we will avoid further confusion.

We are trying our best to solve it at the moment.

We understand the importance of making everything as clear as possible and we also take this cases very serious.

I wish you a lovely day!